Lhanel Reviews 379

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting quick responses and helpful assistance with various issues, including missing items or product malfunctions. Many found the products, such as the Pilates reformer set and rock stepper, to be well-made, sturdy, and a great value for home workouts, often exceeding expectations. Reviewers also appreciated the prompt resolution of problems, with replacements sent quickly and efficiently, making them happy with their purchases. However, some people experienced significant delays with their orders, with several waiting weeks or even months for items to arrive, sometimes without clear tracking information or consistent updates. A few customers also reported issues with communication regarding order status, feeling that their emails were not received or that they received conflicting information.

What people talk about most

Product

Clients share ambiguous opinions on product, with many expressing satisfaction and enjoyment, calling it a... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays beyond the advertised... See more

Response time

People report ambiguous experiences with response time, with many reviewers praising quick and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the responsiveness and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant delays, often far... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I... See more

Company replied

Rated 5 out of 5 stars

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home... See more

Company replied

Rated 5 out of 5 stars

I wrote an earlier review regarding placing an order with Lhanel on December25,2025, I still had not received it on February 5th 2026. For some odd reason they were not receiving my emails aski... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Design!

My Pilates Reformer Set got held up in the post for a few days longer than usual but Lhanel customer service tracked my parcel and it was sorted out very quickly. The Pilates board I have to say is excellent, it’s a very hard exercise for me because my stomach is the weakest part but the board is SO easy to use. If your not used to Pilates it’s best to start on the beginners routine and make sure your bladder is empty. The videos are a must to watch so you get the exercise exactly right for the true benefit. Have to say the board is worth every penny and the free extras like the knee board, socks and belt all get used, very useful. My stomach is hurting after just one session and it’s so much (less) stress on the back than doing normal sit-ups laying on your back. A really A1 piece of equipment!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with customs, and the team worked really well on getting back to me about any issues and resolving my issue as well. Great team! I will continue to use them for workout gear.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

USER FRIENDLY

I Purchase the exercise about 2 week a go Very user friendly easy to manage and exchange the different exercises beautiful color compact. Worth the money Very excited 😊

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Compact, Affordability, and Flexibility all in one

One day I started getting all these tik tok and instagram adds on this amazing product. I started doing my research and reading into it. I saw that it was compact and didn't require a lot of storage space so that was a huge thing for me. It was an affordable one time fee and I will have the flexibility to use it at home at any time. I received it and began using it. I really enjoy it and it makes me feel sore when I am done so you know it's a great workout. I will continue using it to get to my desired physical results. Check it out, you won't regret it

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

The pad won’t move smoothly

The pad won’t move smoothly. Asked for a return right away- they have been continuously asking for more videos of me using the machine to figure out what’s wrong. I’m sure just hoping I’ll just give in and stop trying. I have been trying to get a refund since December. Don’t buy it. It’s cheaply made and the plastic catches at the seam. Look at their refund policy too- you have to pay for shipping back even though it’s a faulty machine and not your fault.

May 22, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Missy,

We’re truly sorry to hear about your experience — this is absolutely not how we want any of our customers to feel. We completely understand your frustration and we appreciate you taking the time to share your feedback.

Please reach out to us directly at support@lhanel.co, and kindly refer to this Trustpilot review in your message. Our dedicated team is on hand and ready to resolve this for you as quickly as possible.

Thank you again for your patience — we genuinely want to make this right.

Warm regards,
Lhanel Team

Rated 5 out of 5 stars

Good email communication

I had a trouble with shipping; however, the company was very good about answering my emails and making the mistake right. The product arrived just as expected and I am very pleased with it.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

It's a great board

It's a great board. I have been using it everyday. It comes with digital workouts, so I can see my progress doing the same exercises over time.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer!

I was excited to purchase this mini Pilates product from Lhanel. There were issues with shipping and their customer support service was outstanding. They were so helpful and understanding. Appreciate their immediate response. The machine is awesome. I love it! So happy to have purchased from Lhanel!!!!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

First time using a Pilates reformer

My order was shipped out surprisingly fast. I think I got 2 days after I placed my order. Already started using it and yes my chest and arms are sore from upper body work I usually skip.

But overall really loving the product!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Pilates board

I love my Pilates board. I haven’t worked out in over 6 years. This was great for easing back into my fitness journey and I use it consistently and love the results! If you’re on the fence about buying, it pays for its worth in 10 workouts in my opinion. Highly recommend this product!

May 13, 2025
Unprompted review
Rated 3 out of 5 stars

Customer service responsive via email

I can’t review the product since I canceled the order after raising an issue on no delivery information. Once I raised the problem customer service responded to my emails.

May 6, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Sonia,

We’re very sorry to hear about your experience and truly apologize for the lack of communication regarding your order placed on April 28th. This is not the experience we want for our customers, and we understand how frustrating this must be.

We want to assure you that we are committed to resolving the delay with your order. Kindly email us directly at support@lhanel.co, and our team will make it a priority to provide full visibility on your order status and assist you with a resolution as quickly as possible.

Thank you for bringing this to our attention—we're here to help make things right.

Lhanel Team

Rated 5 out of 5 stars

Board appears cheaply made for $150

Board appears cheaply made for $150, ordering process was smooth and shipped relatively quickly. It moves fine without many issues, so we will see how this applies in the future.

May 2, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello J.C.,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re sorry to hear that the board didn’t meet your expectations in terms of quality. Please know that we're actively working on improving our products, and insights like yours are incredibly helpful in that process.

If you ever need further assistance or have any questions, feel free to reach out to us at support@lhanel.co — we’re always here to help.

Lhanel Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look