Love the jacket! So nice and great quality. Sized up to a M and as size 8/10 it has a nice slightly oversized fit. Slight delay on delivery but think that was down to the delivery company.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The products of Libby Loves that I chose are of lovely Quality I have bought Libby love brand before the aubergine coatigan which I have worn through out winter this time I went for a cream version bu... See more
LibbyLoves is one of my favourite discoveries of the last year - beautiful clothes by a British designer all delivered speedily. Such a wide selection and I have purchased tops, dresses, skirts and kn... See more
I love that libbyloves offers something other than the mainstream. Quality is great for the price point. Shipping is fast, and items arrive with packaging that shows that someone cares. My last it... See more
Company replied
Company details
Information provided by various external sources
Libby Loves is an emerging British label offering capsule collections to update your wardrobe all designed & made in London
Contact info
United Kingdom
- libbyloves.co
4.5
Excellent
186 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the jacket
Love the jacket! So nice and great quality. Sized up to a M and as size 8/10 it has a nice slightly oversized fit. Slight delay on delivery but think that was down to the delivery company.
May 7, 2026
Reply from libbyloves
Hi Sharon,
Thank you so much for your kind review! We’re so glad you had a great experience with us. Your support means the world to our small business, and we hope to welcome you back soon!
As always fabulous customer service at…
As always fabulous customer service at libby loves ❤️
I purchased the faux leather jacket and it is gorgeous
February 12, 2026
Reply from libbyloves
Hi Renee,
Wow, thank you for the amazing 5-star review! Your support means everything to our small business. We’re so happy you had a great experience.
Arrived really quickly!
February 9, 2026
Reply from libbyloves
Hi Becky,
Thank you for taking the time to leave a review! We truly appreciate your support for our small business. It’s customers like you who help us grow, and we can’t wait to continue offering you the best of what we do. See you again soon!
Gorgeous high quality clothes
Received the Georgia beautiful knitted sweatshirt, I now have two (different colours) as the quality is so good and the fit is excellent, they also wash really well. Delivery and customer service are great!!
February 18, 2026
Unprompted review
Reply from libbyloves
Hi Pippa
We’re over the moon with your review thank you! As a small independent business, your support means the world to us. We hope to see you again soon for more unique finds!
The product was lovely exactly as…
The product was lovely exactly as coloured and described on website and arrived very quickly with no issues
February 9, 2026
Reply from libbyloves
Hi Victoria,
Thank you for your kind words! We appreciate the feedback.
Reply from libbyloves
Hi Sue,
Thank you so much for your kind review! We’re so glad you had a great experience with us. Your support means the world to our small business, and we hope to welcome you back soon!
A refreshing change.
I love that libbyloves offers something other than the mainstream. Quality is great for the price point. Shipping is fast, and items arrive with packaging that shows that someone cares.
My last item was a shirt from the sale. It was very reduced and I thought it would be handy, but maybe not perfect. But actually it far exceeded my expectations. Great design, great price!
January 12, 2026
Reply from libbyloves
Hi Lynn,
Wow, thank you for the amazing 5-star review! Your support means everything to our small business. We’re so happy you had a great experience, and we can’t wait to welcome you back.
Very efficient service and lovely dress.
December 9, 2025
Reply from libbyloves
Hi Marie,
Thank you for taking the time to leave a review! We truly appreciate your support for our small business. It’s customers like you who help us grow, and we can’t wait to continue offering you the best of what we do. See you again soon!
Cici & her team in Libby loves are…
Cici & her team in Libby loves are exceptional. They go above and beyond to provide a quality service. Very happy with my delievery.
November 10, 2025
Reply from libbyloves
Hi Ali,
Thank you so much for your kind review! We’re so glad you had a great experience with us. Your support means the world to our small business, and we hope to welcome you back soon!
The top that I ordered has great…
The top that I ordered has great styling, the whole process of ordering and receiving was really good, quick and efficient. I didn’t give 5* review as I had a sizing query and that was difficult to resolve. I had a form which didn’t have the options that were suitable and I used it but I did want a better contact back than I had. I got some sort of pre-reset email which was pretty useless. I also wanted to know if they were open on Sunday which did seem an offer an option online but there was no way of finding out. So I took to Instagram and it’s more than a week ago now and I still haven’t had a reply to their opening times. Small things, I decided to keep my item anyway although returning would have been easy, but those are two options I feel important. I would look on the Libby loves site though and see what else they have. I think they trade out of a place called Ediit, and that wasn’t quite clear either.
October 29, 2025
Reply from libbyloves
Thank you for taking the time to leave a review! We truly appreciate your support for our small business. It’s customers like you who help us grow, and we can’t wait to continue offering you the best of what we do. See you again soon!
Great customer service
I love the jumpsuit! The delivery was impressively quick, and I appreciated the helpfulness of the customer service team. Thank you!
September 30, 2025
Unprompted review
Reply from libbyloves
Thank you so much for your review! It truly makes our day to know you enjoyed your time with us. We’re so grateful for your support and can’t wait to see you again!
No refunds? What a scam.
Ordered online from them as I do not live near the store. Checked the returns policy said 14 days from delivery so I bought 2 dresses to try at home. Delivery was late and the dresses aren't to my taste and the sizing was too big. Went to the website and my order says not eligible for returns as per policy. Checked returns policy again, still within the returns window by a week and no reason given. Contacted them, no reply. I am appalled at this scammy approach. I wont buy another thing from them and nor should you. £150 gone. I received a welcome discount but the dresses were full price. There is no reason they shouldn't accept it back. I guess it speaks to their faith in their product and cash problems.
Avoid completely.
September 5, 2025
Reply from libbyloves
Hello Lindsay,
We’re very sorry for the confusion and the frustration this has caused you. We did try reaching out via email yesterday regarding your return, but it seems you may not have seen it yet.
Please rest assured that your order is eligible for return, and you are very welcome to send the dresses back. We’ll be happy to process your refund once we receive the items.
If you haven’t received our email, please check your spam/junk folder, or reply here with your preferred email address so we can resend the return instructions right away.
We truly appreciate your patience and are committed to resolving this quickly for you.
Best regards,
Libby Loves Team
Reply from libbyloves
Thank you so much for your kind review! We’re so glad you had a great experience with us. Your support means the world to our small business, and we hope to welcome you back soon!
Awfully customer service!
Ordered a knitted jacket. I loved the style but was faulty due to the material. I contacted them via email as no phone number advertised, it took them 2 weeks for a reply even though they advise that a response will be made in 24hrs. They asked for photos of faulty material, I sent evidence on the same day…this was over 2 months ago…unfortunately I still have not received a response!
January 31, 2025
Unprompted review
Reply from libbyloves
We sincerely apologise for the inconvenience you’ve experienced. We have sent you an email and hope that the issue can be resolved to your satisfaction. Thank you for your valuable feedback.
Delighted to give 5 stars after customer service recovery.
Happy to report that the issues with no delivery of my items due to fault of dhl has now been resolved and both my items have now been delivered. As one of the items couldn't be delivered due to out of stock, I was refunded this amount and given a free pair of trousers for the non delivery of my items. Excellent customer service resolution. Very impressed
February 3, 2025
Reply from libbyloves
Hello,
We're delighted to hear that the issue has been resolved to your satisfaction. Thank you for sharing your positive experience!
Reply from libbyloves
Hello,
Thank you! We appreciate your feedback!
Reply from libbyloves
Hello,
Thank you for your kind words! We appreciate your feedback.
First purchase, hassle free.
I recently purchased a beautiful jumpsuit from Libyloves. I had to ask for an exchange, this was not a problem. The exchange was posted the day i requested it, it was delivered very quickly ensuring delivery in time for Christmas, amazing service & excellent communication throughout.
The jumpsuit is fabulous and very well priced. 8i would highly recommend shopping with this fabulous company.
December 13, 2024
Unprompted review
Reply from libbyloves
Hello,
We're delighted to hear that the issue has been resolved to your satisfaction. Thank you for sharing your experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.