LiberNovo Reviews 

I ordered the chair with the full bundle (footrest and spare battery) on January 10th, I received the footrest and battery after 10 days but it is now March and I have heard no updates about the chair itself other than “it was returned during transit” but the tracking link says it has never been handed over to the courier. I was told this over 2 weeks ago and have heard nothing about the supposed reshipment.

To reiterate, I have not received the chair or any updates on its shipping progress after 2 months.

The chair adjust to body shifts. It's amazing to not being locked in one position. several locked positions means you don't need to guess what's the good position. Haven't used the electronic massage too much. But also haven't needed to recharge the battery.

Received my chair on January 21st and immediately found a defect in the chair. Wrote an email and sent pictures of the defect, asking for replacement parts.

Got a response on January 23rd that they had already processed my request for replacement parts and that I would receive them shortly.

Then I didn't hear anything for 2,5 weeks despite multiple emails asking for updates.

Got an answer on Feb. 14 with an apology and a promise of a tracking number to be supplied within a couple of days.

Since then, I've been following up numerous times without a reply from the after-sales team.

At this point, I have a faulty product and am sick of getting no responses. Either take the product back and refund me, or send me a complete replacement if you can't supply the replacement parts.

Edit 02-03-2026
Received a trackingnumber but no info about the courier. Pretty much useless information.

Edit 11-03-2026
The shipment was returned to sender and never left it country of origin due to being oversize/overweight. And I am now again waiting for a new replacement to be sent out. No updates on the new shipment.

I waited almost a month for the chair in complete uncertainty. A tracking link was created early on, but there were no updates until the final week before delivery, which made the whole process feel misleading.

I am 185 cm tall and chose the larger seat option, but it still turned out to be insufficient. I’m not sure whether this is a matter of personal adjustment or if the chair simply isn’t designed for someone of my height, but it feels uncomfortable to use.

The lumbar support mechanism is also unusual — it has a significant forward range but almost none backward. Additionally, the backrest only locks in the reclining direction; when you stand up, it always springs back to its original position, which is inconvenient.

There is also a minor defect in the backrest: a pin that secures the mounting is missing on one side. It doesn’t seem to affect functionality, but it’s still unpleasant.

The materials are acceptable, though just on the borderline of feeling low quality.

I am extremely disappointed with this company and their customer service.
I purchased a chair at the beginning of February, and now it is the end of February — I still have not received it. Even worse than the delay is the complete lack of communication.
My first email was never answered at all. After sending a second one, I had to wait almost two weeks for a response. When I replied, it took nearly another week to hear back again. During this entire time, I was never informed about any delivery delays.
No one told me whether the product was actually in stock, when it would be shipped, or what was really happening with my order. However, my payment was taken immediately.
It feels like this company is playing with customers’ money. They collect payments first, but fail to provide basic information, transparency, or reliable service. There is no proactive communication, no real effort to solve problems, and no genuine interest in damage control. Instead, customers are given generic, copy-paste responses.
This experience has been a complete disaster. I have never experienced such poor customer service before. I will definitely never order from this company again, and I strongly advise others to be very careful.
If you value your money, your time, and respectful communication, look elsewhere.

Scam site. DO NOT BUY. Still waiting for some news on my order placed 20 days ago. Do not buy this chair guys. Stay away from them.

EDIT: got my refund after opening a dispute.

I placed my order on February 5, 2026, and the estimated delivery time on the website was 8–10 days. As of February 24, I still have not received the complete order.

The shipment was split into multiple parcels. While one package arrived, another one has not been updated in the tracking system since February 11, when it was marked as processed in the export parcel center in Germany.

I contacted DHL directly, and they informed me that the package is no longer traceable in their system and that the sender must initiate a formal investigation. Despite this, I have not received a clear resolution or proactive communication.

For a product at this price level, I expected significantly better logistics coordination and customer support. The lack of tracking updates and the responsibility being passed back and forth between carrier and seller is very frustrating.

Unless this issue is resolved promptly, I will request a refund for the undelivered item.

I hope the company improves its shipping transparency and customer service process in the future.

Libernovo does not honestly preserve poor ratings to artificially inflate their ratings. I am going to review both my experience with their support and with the Omni chair.

With regards to their support: it takes days-weeks to get a reply from them, if ever. Support is poor, to say the least.

For the chair: I am on the taller side at about 6'1" and 190 lbs. I bought this chair to help alleviate by back pain, since the ratings seemed good at the time. Though the chair is advertised to dynamically adjust to the body of the user, I can confirm that function is very limited. There is no vertical lumbar adjustment on this chair, and it does not fit the contour of my back at all. This results in lower and upper back pressure, which is very uncomfortable by the end of the day. Additionally, the chair is creaky and built out of cheap plastic. They spend a lot of money on advertising and influencer placements. Warranty support is not long, so I don't expect the $1k investment to last long. I will return if they ever email me back.

Ordered a chair through eu.libernovo on the 6th of Feb 2026. It is now two weeks, 10 business days, later and it is still Unfulfilled on my order.

They say orders are typically processed within 1–2 business days and up to 5 during peak periods. Then 5-10 business days for delivery.

Have tried contacting them via email, Facebook and Instagram with no replies.

Seems customer support doesn't exist. Don't even know if the chair does.

UPDATE - 24/02/2026
Contact with customer support. Order has been shipped. The New Year holiday, 12th-23rd of Feb, caused a "2" week delay. This seems more reasonable with my order being on the 6th PM. Therefore only having ~3 working days before their Festive period. Would have still been great to know it would have been a delay till the festivities were over.
Will update here once its arrived and its status.

FINAL UPDATE - 04/03/2026
26 days later, I had to collect my chair as FedEx was messing me around.
So far Char 5 stars! Finally a char that fits me and full of features.

If you are willing to deal with the slow customer support/long delivery times then this is a no brainer.

I do hope they solve their support and stop to use FedEx.

Completely unresponsive customer service, feels like a scam.

WARNING: DO NOT ORDER FROM THIS COMPANY
Order #2210 - Paid €1,154.00 on February 3, 2026
Today: February 19 - 16 DAYS later
✅ Payment processed instantly
❌ No shipment (should have arrived per their timeline)
❌ No tracking number
❌ No response to 3 emails (Feb 16, 18, 19)
✅ Marketing emails still arriving perfectly
THEY CAN SEND ADS BUT CAN'T ANSWER A €1,154 CUSTOMER ABOUT THEIR MISSING ORDER.
Their own site promises: 1-2 days processing + 48h shipping + 5-10 days delivery. It's been 16 days - where is my chair?!
Filed complaints with:

EU Consumer Centre Bulgaria
Bulgarian Consumer Protection (КЗП)
Bank chargeback in process

Check other 1-star reviews - SAME PATTERN EVERYWHERE: Money taken, product vanishes, support ghosts you.
LiberNovo: You have 24 hours to respond to Order #2210 with tracking or refund before I escalate further.
BUYERS: Save your money. Buy from companies that actually deliver and respond to customers.
Order #2210 | Feb 3, 2026 | €1,154 | 16 days - NO PRODUCT, NO RESPONSE

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UPDATE (Feb 24, 2026):

Company provided tracking 889022100791 after this review was posted. However, checking FedEx tracking shows:

- Status: "Shipment information sent to FedEx"
- Ship Date: "Will be updated soon"
- NO pickup scan, NO transit status

This means they created a SHIPPING LABEL today (Feb 24) but the package is NOT actually shipped yet.

Timeline:
- Feb 3: Paid €1,154.00
- Feb 16-19: Sent 3 emails - all ignored
- Feb 20: Posted this Trustpilot review
- Feb 24: Label created (21 DAYS after payment!)

Creating a shipping label ≠ shipping the product. Many sellers use this tactic to buy time and calm customers.

I'm monitoring tracking daily. Will update again when FedEx actually picks up the package and it's in transit. Until then, my 1-star rating stands.

To other buyers: Don't be fooled by tracking numbers. Check if package is ACTUALLY moving, not just "label created."

I rarely leave negative reviews, but this experience has been unacceptable.

My chair order is now more than five weeks overdue. Despite contacting customer support multiple times, I have not received a confirmed delivery date or a valid tracking number. The only responses I have received are vague assurances that the order is “coming,” without any concrete or verifiable shipping information.

At this stage, this is not a minor delay — it is a complete lack of transparency and accountability. As a customer, I expect clear communication and proof of shipment, neither of which has been provided.

I have made several good faith attempts to resolve this directly with the company before posting this review. Unfortunately, the situation remains unresolved.

I strongly advise potential buyers to consider this risk before placing an order.

One of the biggest mistake that I ordered from Libernovo. Almost a month spent without any reply from support about my order status.

Chair ordered mid January, still no updates or shipping information to Ontario, Canada. I'm 30 minutes away from the listed Brampton warehouse.

Chair ordered initially was the Moss Green chair, as the website indicated that the 45cm Black chair was not in stock.

2 days after I have purchased, I go to check the website and the website states that the Moss Green chair is not in stock until late February, but the Black Chair is in stock.

I was not contacted or advised by anyone at LiberNovo that the chair I paid for is no longer in stock.

After multiple emails back and forth, I was FINALLY able to get the agent to order me the Black chair which is now apparently in stock. I was sent an invoice for the additional $200CAD payment which was paid minutes after the invoice was sent to me.

Is now well over a week 6+ Business days after I made my additional payment and I still have no chair or shipping information for any of the product I have purchased.

Also to top it off, I have gotten not a single response from the support email after I have paid the additional payment, they had no problems responding to multiple emails prior to paying more, but once payment was sent, 100% ghosted.

I will allow 2 more business days (Thursday Feb 19th) for shipping details or I will be contacting my credit card companies for full chargebacks.

This is not the way to treat consumers who purchase items for well over $1700 CAD when advertised shipping is 2-5 business days.

** Update February 20,2026 **
Ironically. The day I was to contact my CC to file a chargeback I get an email saying it was Chinese new year, and immediately after received tracking numbers.

Chair and footrest received today the next day….. odd how things happen.

Utterly useless return process

They will never take return and keep your money forever!!!!

I have been waiting for my return to pickup for a month. They make an excuse every time that their delivery partner tried to pickup.
They never scheudled a pickup service and never confirmed a pickup date and time.
I have lost hopes after months of chasing that they are ever going to pickup the return.

I honestly regret buying from Liefernovo.
I paid over $1,050 expecting a premium product and service, and what I got instead was incomplete and incredibly disappointing. The order was supposed to include the chair, a leg rest device that I paid extra for, and a sleeping mask/eye cover — but only the chair was delivered. The additional items I paid for were completely missing.
What makes this even worse is the complete lack of response from their support team. After spending this kind of money, the bare minimum expectation is communication and accountability, and they have shown neither.
Paying premium pricing and receiving only part of the order is unacceptable. It feels careless and unprofessional, and the silence from customer support only adds to the frustration.
Until this is resolved, I cannot recommend Liefernovo to anyone. If you’re considering buying from them, be aware that you may not receive everything you paid for — and getting help afterward might be impossible.

I'm updating my previous negative review since I've received the chair and happy with my purchase.

I tried a Herman Miller Aeron before and it didn't fit my body posture that well, this chair however does tick all the boxes for me personally. It's a mix between focus and relaxation and it is very comfy.

My main concern about the chair were the movements of the armrests since this has been talked about quite a lot in reviews. I was ready to add a 3D print to the chair but found the tension on the armrests to be more then sufficient by default.

Time will tell how well this chair holds up to brands like Herman Miller, but as of now I'm a happy customer and recommending it to whoever is in the market of purchasing a new chair.

Only reason for me not to give a 5 star rating is because of poor communication from Libernovo related to order processing. You can't leave people waiting for 3 weeks without an order update.

If they can improve order processing and customer support. I think a lot of these negative reviews can be converted to positive ones.

I have ordered their chair, and it has arrived in two weeks. Unpacked and assembled it according to supplied instructions.
Indeed I sat in it, my worst fear confirmed - even the bigger seat was too short for me.
I decided to try the recline function, in hopes, this would help, but on the way back something cracked. It was some sort of mechanism under the seat.
Disappointed and frustrated I packed the chair back and wrote a letter to the customer support, telling everything and adding pictures, and requesting to return the chair.
In the response I was offered to replace the seat to fix the broken part, but this wouldn't fix it's shortness for my height, so I said no and asked to return the chair again.
It has passed almost two weeks since then, with a response, that they will send the return labels for the courier shortly.
What makes me sceptical about this company is, that in the emails, they have no contact information or even signature with a name.
Guess I'll have reach out to consumer rights protection agency or something.

Delivery got delayed significantly. otherwise im very happy with how it all turned out. thanks again!

Lovely chair.
Its soft and it deleted my back problems. I also love that u can lay down and basically just sleep in it if I just wanna get a quick nap in.

The accessories are also top quality and are all worth it