LiberNovo Reviews 

Customer service is almost next to none regardless of how good the product.

Purchased for three days. Pay for the premium. But not service, no tracking on shipment. No way to tell where it is. Worrying not getting it before Christmas. I have decided to cancel it for refund. I usually dont rate products but paying for a premium chair and not getting serviced. Its bad. I bought a $2000 desk. Tracking was up front and i got my product in 5 days.

I would rate the chair, but I still haven't received it. I placed my order in August though Kickstarter, with an estimated delivery date of October. This was changed to mid-November. When that date passed I was told it was "in the queue" and would be priority shipped right away. A few weeks later I was told it was for sure going to be shipped by Dec 5th. It is December 18th now, 4 months after they took my money, and still no chair, shipping date, or communication from the company.

No communication after I bought the chair. Three weeks later no response to emails and chats. DO NOT BUY... its a scam!

The company moves from promotion to promotion selling chairs while they leave their customers hanging. Support is awful. They'll ship you a chair battery or a cooling pad and then you wait for the chair while you watch their next promotions. This company treats customers like Kickstarter contributors.

Awful, stay away

I'm a kickstarter backer and just got my chair. This is more of a product review and a warning than a comment on the company itself. I haven't yet tried to contact support. But it's just not designed for tall people. For a chair of this price I'd expect back vertical adjustment and seat horizontal adjustment (note that they offer 2x cushion types but even the largest is too small for me).

If you're not very tall, you'll probably be fine. But I'm 6'2" and should have got a Herman Miller instead. It's just too small a chair and doesn't allow good adjustment to make it work. You can adjust the lumbar, which slightly raises the position of the seat but it's still a few inches too far off. If you're over 6ft, I'd definitely say avoid!

Such a shame, could have been a good chair. I suspect I'll have no luck returning.

I have now used the chair for two days, and here is my impression.
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Before I give my impression, I want to state that I have only received the chair, and none of the accessories that came with the Kickstarter order, like the footrest extra battery etc. with the package I purchased. I have reached out to Livernovo a few days ago, but still waiting for a response.
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About the chair, it is extremely comfortable, and the back support, especially in the lower back is truly exceptional! The overall quality feels good, about what you would expect at the price point, and the attention to detail is high.

The massage feature is good, but probably not something you will use consistently, as the stretch is really not that deep. Although, nice to have.

However, one issue that I have discovered is that when I return to the chair, and press the adjustment buttons made of metal, I get a horrible static shock.

I have shared this concern with Libernovo now, and I am waiting for a response. I might update this review once resolved, or explained.

But until then, I will leave a 3 star review, driven by the excellent back support!

After 3 months of waiting, I finally got my replacement seat. Drastically increasing comfort. The original cushion was still tolerable, but in any other case having an unusable chair for 3 months would be terrible. It took a long time, but eventually they delivered on their promise. Giving me a very comfortable chair. They seem to have upped their game.

Original review:
I tried ordering one of their chairs, and got in contact with customer service. No response after a week, even though they state they reply within 24 hours. Eventually they upped the price of my order by 250€
If customer service is this bad, I'd advice against investing your money in it.
Update: I took the chance anyway and bought one second hand. The seat cushion detached in two weeks. Customer support says they can refund the original buyer, or he can buy a new chair, again at full price (so not the kickstarter price he paid for it).
Expect low quality chinese chairs, and file any warranties before this company undoubtedly goes bankrupt.

I love my new chair. It is an engineering wonder. Everything about it is incredible. I especially like the lower back support. As someone with constant lower back pain this chair has been a life saver. If you are not sure about the seat size and fall in between the 45 and 48 inch sizes I would definitely recommend getting the longer one.

CUSTOMER SERVICE IS TERRIBLE!
I ordered the bundle with the chair, footstool, extra battery, and cooling pad. All I received was the chair the cooling pad, and it's been almost two months and i still have not received my footstool or extra battery i paid for. Furthermore, i've sent them multiple emails and contacted their customer service, and my emails are ignored and the live rep gives me the run around. Finally i got fed up and requested a formal return, and they still have not authorized my return in two weeks, and said i have to pay for the shipping back even though i never received my full order. I'm still waiting for a response!

I purchased the bundle with the footrest and when my package arrived, I only received the chair. I immediately reached out to customer service via email on November 25th to report the missing footrest and request a resolution. It is now November 29th, and I have received absolutely zero response. I have now emailed them multiple times. No acknowledgement, no confirmation, and no attempt to address the missing item I paid for.

What I ordered remains undelivered, and the company has chosen to ignore my attempts to contact them for over 4 days. This is not a slight delay; this is a complete failure of customer service and order fulfillment.

Original Review (11/22/2025):
For a new company, they need to raise up their game.
I had high hopes for their chair, but sadly, mine came in with a QC issue. The chair's gas lift goes down if I go 3/4 recline or full recline. I reached out to LiberNovo support to ask for a fix, and they directed me to dismantle the seat and loosen a couple of screws on the base, which I did. Now, the chair stays up on a 3/4 recline tilt but still goes down on a full recline.
Consequently, I asked to return the chair and all of a sudden, LiberNovo support went MIA!
It's now been 5 days since I requested to return the chair, and I have had no answer from support, even if they advertise a guaranteed answer within 24h on their website.
I tried their chat, only to be ignored! Then got a reply, more than 30 minutes later, from someone called Hailey, who then closed the chat because I did not reply within 2 minutes. Just WTF?!
I am at the point that I'm considering getting my credit card involved and contesting the charge because they do not stand behind their products, it seems like a fraud, and I don't want to get stuck with a $1000 faulty chair!
Finally managed to talk to them on the phone after they hung up on me a couple of times, and they finally sent an email stating they will send me a return email "as soon as it's ready" and it could take up to a week... Seriously o_O"??? How long does it take to create a return label? 5 minutes, top! So why can't you just email one within the hour?
Anyway, really hard company to deal with, clearly not backing up their products!
Totally disappointed, not only by the product but mostly by the support!

Edit 12/2/2025: After some back and forth with LiberNovo support and my original review here, LiberNovo accepted to start the return process and I have to say that from the moment they sent me the return label, they have been nothing but helpful. They also sent me an email with instructions on how to repack the chair and a link to a YouTube video to show me exactly how it needed to be done. I dropped it at FedEx, and it was returned to LiberNovo within a few days. As soon as they confirmed reception, they initiated the refund, and I have to say it was a pretty smooth process, so I am raising my note from 1 star to 3 stars. Really hoping their support gets more responsive, but the return process was surprisingly seamless and easy.

I want to start by saying that the agent who assisted me was genuinely helpful and professional; my issue is absolutely not with him.

My problem is with the company itself, and honestly, I am beyond disappointed. I am furious and completely dumbfounded by how badly this has been handled.

I ordered a white (Space Gray) chair and matching stool from Libernovo specifically for my daughter’s special day. I received a delivery notification this morning saying both items were out for delivery and would arrive today. I even rearranged my schedule to be home. When I got back, only the stool was at the door; the chair was missing entirely. Then I get an email saying “Your order has been fully delivered.” Fully delivered? Are you serious?

I immediately reached out expecting this would be fixed quickly; wrong. After multiple dropped phone calls and finally getting through on chat, the response was a casual “We’re out of stock on the Space Gray chair. Are you willing to wait until the end of December when it’s back in stock?” That’s it. No apology that actually means anything, no rush replacement, no offer to overnight a different color (like the Midnight Black that’s apparently in stock), no discount, no partial refund; nothing. Just “wait until after the holidays like a good customer” even though I already paid in full and this was timed for my daughter’s special day that is now ruined.

This is supposed to be a modern furniture company, yet your logistics and customer service are an absolute joke. I deeply regret not going with Herman Miller like I originally planned. I know their service, and this is light-years below even basic expectations.

A mistake with stock or delivery happens, fine, but to handle it with zero urgency, zero accountability, and zero goodwill when a child’s important day is on the line? Unforgivable. I am livid, and believe me, I will be sharing this entire experience, screenshots and all, on social media, review sites, and anywhere potential customers might see it. This kind of indifference is exactly why people warn others to stay away.

Extremely disappointed doesn’t even begin to cover it

I originally placed my order for the LiberNovo Omni Chair on October 27th. By November 7th, there had been no shipping update, despite the website’s 8-business-day delivery promise. Customer service was initially unresponsive—calls led to automated messages and hang-ups, with no tracking info or email updates. As this was a test purchase for a larger business setup, the lack of transparency was concerning.
Update: The chair arrived on November 10th. While it initially had a minor issue with the gas lift, Haley from customer service stepped in and got everything sorted quickly. The chair is now fully functional. It sits well, and the leg pedestal is decent—though I’d prefer a bit more cushioning. Time will tell how it holds up with daily use.
Given the comfort and the relatively minor tweaks needed to get it working properly, I’m updating my rating to 4 stars for now. I appreciate the resolution and hope the support experience continues to improve.