This company my mother who died last week wrote her will I’ve since found out that the company was dissolved 2023 and now we need her will but no idea how to get it because no idea what happened to wi... See more
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Incompetent people doing a poor job, making basic mistakes. Unsatisfactory in the extreme. For a company that should focus on attention to details, you seem to have completely missed out on that da... See more
Company replied
Sent my completed will to the wrong person, when I got a copy there was a clause added I had not asked for, when I phoned to get it changed they added an extra clause, leaving my money to a random cha... See more
Company replied
Clayton who helped me complete my will at Libertas Wills offered outstanding service. He made something that is not an easy thing to think about or do, feel easier. He was attentive, patient and very... See more
Company replied
Company details
Written by the company
At Libertas Wills we pride ourselves on our service. Our fully trained staff with years of experience are here to make this process as easy and cost effective as possible.
Contact info
1 Freedom House, Ivy Rd, GU12 4TX, Aldershot, United Kingdom
- 01252 357875
- jessica.wilson@libertaswills.co.uk
- libertaswills.co.uk
2.9
Average
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Sent my completed will to the wrong…
Sent my completed will to the wrong person, when I got a copy there was a clause added I had not asked for, when I phoned to get it changed they added an extra clause, leaving my money to a random charity a Wake Society!!! Plus the extra clause had still not been removed! Utterly useless. I would have been better doing my own
April 26, 2021
Unprompted review
Reply from Libertas Wills - Will Writing Service
Hi, thank you for taking the time to leave us your feedback. We have noted your experience in our records and wish to apologise for the misspelling of your original charity of choice and not removing the clause.
This was a mistake on our part and upon notification, we immediately rectified it. We have taken steps to ensure this does not occur in the future.
Our sincere apologies.
The Libertas Team
Overall a very good experience
Overall a very good experience. Could have been a little faster and sharper, quicker replies to queries and so on but that could be COVID-related as well. A useful service
April 23, 2021
Unprompted review
Reply from Libertas Wills - Will Writing Service
Hi Jonathan, we are pleased that you had a good experience during your time with Libertas and we will take onboard your feedback! Thank you for taking the time to leave us your review.
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