Libertyexpressvanlines Reviews 3

Excellent Moving Experience

I had a great experience with this moving company from start to finish. The booking process was simple, and the customer service team was very professional and helpful in explaining the entire moving process.

On moving day, the crew arrived on time, worked efficiently, and handled all of my furniture with great care. They carefully wrapped and protected everything, disassembled and reassembled my furniture, and made sure all items were placed exactly where I wanted them at the new location.

What really stood out was their professionalism and attention to detail. The team worked quickly but never rushed the job, and nothing was damaged during the move. The pricing was transparent with no hidden fees, which I truly appreciated.

I highly recommend this company to anyone looking for reliable, professional, and stress-free moving services. I would definitely use them again for my next move.

I contacted their office and spoke to Vinney who quoted me $783.00 to move from one county to another. I specifically provided the list of items. I was provided a quote that included these items as well as packing and shrink wrapping etc. I spoke to the office a total of 3 times regarding this quote to ensure this was the cost and each time I was assured it was. The movers who were day laborers hired by this company showed up in a penske truck two hours late. They proceeded to load up my furniture. They only shrink wrapped a total of may 6 items. They loaded the truck and then stated their boss had to come. When the "boss" came, Mike Diaz, he at first identified himself as the owner. I was then told that it would cost $4,600 IN CASH before they would move my stuff. I was presented with an invoice and told to sign. I told the guy this was not the quote etc. and that I specifically said I did not want to pay more than the estimated price. I purposely and intentionally crossed out hte $4,600.00 on the invoice that they provided and wrote in not to exceed $783.00. They continued to threaten to not take my furniture. I told them I would pay them the $783.00 when they delivered my furniture. They left my house and drove up a Publix parking lot and sat there for approximately 15 minutes. When they arrive at my new home, I was then told again that I had to pay the $4,600.00. After back and forth and law enforcement, I had to pay the $4,600.00 to get my furniture. They then did not even take it into the house. They off loaded into my driveway and left which is contrary to the contract that they were holding me to! As I was taking the furniture inside, I came across damage. So now. not only did they scame me out of almost $4,000.00 more dollars, did not take my furniture inside, they damaged my furniture.

⚠️ Unethical Business Practices and False Charges by Liberty Express Vanlines!

Warning: Do Not Use Liberty Express Vanlines – Misleading and a Total Rip-Off

In September I searched for moving companies and came across Liberty Express Vanlines. Over the phone, I was quoted $350 for 3 hours with 3 movers, everything included since it’s a local move I was told from three different sale representatives. The move was less than a mile from my old place to my new place. I was told I needed to pay a $200 deposit upfront and the remaining $150 before the move started no disclosure it has to be cash or money order only. I paid credit card for deposit.

I confirmed these details multiple times on the phone, the sales representative assured me the deal was correct: 3 hours, 3 movers, $350 total. She also explained that if I went over, I’d simply be charged an hourly rate. Since my move was very small and couldn’t possibly take more than 3 hours, I agreed.

I was scheduled for a 9:00 AM to 12:00 PM move, but the movers arrived 2 hour late at 11:00 AM. On moving day, September 30, I paid the remaining $150 in cash and signed the paperwork at 11:25 AM, which is when the movers started the clock he said. By 1:15 PM, they had already finished loading everything onto the truck, leaving about an hour of the scheduled time unused, before heading to my new place, one mover told me he needed 20 minutes to call his boss. I specifically asked if the clock would still be running during that time, and he said “No.” Confident that I still had plenty of time left, I let them continue since it’s still under the 3-hour window.

However, I was shocked when they delivered me a final bill for almost $4,000. The invoice falsely claimed 5.5 hours of labor plus one hour travel time – even though:
• They were scheduled for 9 AM but didn’t arrive until 11:10AM to be correct.
• The entire job took less than 2 hours.
• Travel distance was under 1 mile.
• Most of my belongings were already packed in boxes.

When I spoke with the boss, she had no idea the movers arrived late and that nearly everything was already packed. She falsely claimed the movers used additional materials how would she know, which was not true. During our call, she threatened that if I didn’t pay, they would take my belongings to an unknown location, hold them until I paid AND IT HAS TO BE MONEY ORDER OR CASH only and even pursue the matter in court she said. She also insisted that as long as we were on the phone, the clock would continue running even though the movers had told me earlier that it would not.

This company blatantly misrepresented their pricing, ignored agreements on the phone with representatives, and attempted to extort thousands of dollars for a simple local move. They did not fully disclose all the details, and they only accept money orders or cash no credit or debit cards which I didn’t even know until she emailed me the receipt.

I will continue to leave reviews about this company until justice is served. People deserve to know the truth and avoid doing business with them.

🚨 Beware: Liberty Express Vanlines is dishonest, misleading, and a complete rip-off.