Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more
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On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more
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It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more
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The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more
Company details
About Liberty First Credit Union
Written by the company
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.
We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.
CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com
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Contact info
501 N. 46th St, 68503, Lincoln, United States
- 402-465-1000
- info@libertyfirstcu.com
- libertyfirstcu.com
4.7
Excellent
417 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Liberty First Credit Union
Barry, we are so glad you had a great experience... We are so glad you are a member!
Very friendly
November 4, 2023
Reply from Liberty First Credit Union
Thank you, Sabrina. We are happy to have you as a member!
Said checks were ordered but were not
Said checks were ordered but were not, mobile app will not deposited checks unless turned on? Someone at credit union has to okay this? I get the impression the credit union finds me untrust worthy? If you don’t want my business just say no thank you and I’ll move on
November 3, 2023
Reply from Liberty First Credit Union
We are sorry to hear about your experience with the check ordering process and for not fully explaining the RDC process we have in place for member protection. We apologize for any frustration this caused you.
We appreciated the opportunity to visit with you more and get you a direct contact at Liberty First for any future banking needs. We also appreciate you explaining why you were frustrated with the RDC process in more detail so we could understand your complete story.
Thank you for being a member at Liberty First! We look forward to a long relationship with you.
Auto Loan Refinance
I was looking for better terms for my auto loan. Shawna was very helpful and knowledgeable to assist me in getting this done. She made the entire process seamless, with a couple of emails, confidential phone call and in-person closing meeting to sign papers. Very pleased to have much better terms and repayment options in my new loan. Great customer service! Thanks again -TJ
November 9, 2023
Reply from Liberty First Credit Union
TJ, we are so glad that Shawna was able to assist you and make the process easy. We are happy to have you as a member!
your employees are knowledgeable and…
your employees are knowledgeable and efficient and your location is close to my home.
November 9, 2023
Reply from Liberty First Credit Union
Thank you, we are so glad to have you as a member!
We appreciated the ease of obtaining…
We appreciated the ease of obtaining our auto loan
October 20, 2023
Reply from Liberty First Credit Union
We are so glad the process was easy for you. We are happy to have you as a member!
Reply from Liberty First Credit Union
We are so glad you had a great experience and are happy to have you as a member!
Loan department
I have great payment history a great credit score and a good paying job and still need a co signer for a loan because I’ve never had a loan in the past. People deserve chances in life.
October 29, 2023
Reply from Liberty First Credit Union
Thank you for sharing your thoughts and concerns with us. We appreciate your positive payment history, great credit score, and stable employment, which are strong indicators of financial responsibility. Not having a previous loan history can pose a challenge when seeking a loan independently.
We appreciated the opportunity to visit with you further on your application and the reasons behind the need for a co-signer. At Liberty First, we are committed to working with individuals like yourself to explore viable solutions. We believe in providing opportunities for individuals to build positive financial experiences. In some cases, co-signers may be necessary, but we always look forward to assisting one throughout this process.
Thank you again for visiting with us further on this. We appreciate the opportunity to work together towards a successful outcome.
Great service with a smile!
October 28, 2023
Reply from Liberty First Credit Union
We are so glad you had a great experience and are happy to have you as a member!
Everyone was so helpful and friendly.
October 21, 2023
Reply from Liberty First Credit Union
Thank you, Glenda. We are so happy you had a great experience.
Zeb Kotil made the process of getting…
Zeb Kotil made the process of getting an auto loan through Liberty First CU pleasantly easy and fast. I appreciated his knowledge and quick response to all my questions.
October 5, 2023
Reply from Liberty First Credit Union
We are so glad that Zeb could help you!
Informative and professional.
October 19, 2023
Reply from Liberty First Credit Union
Thank you, we are so glad we could help!
Small town feel
Everyone from the loan officer to the branch manager and the teller have all been amazing. It’s this hometown feeling that is behind my reasoning to choose a local lender instead of a big box one.
October 11, 2023
Reply from Liberty First Credit Union
Thank you! We are so glad you have had an amazing experience!
Great
Brian made everything easy to do. He was informational, professional and organized.
September 30, 2023
Reply from Liberty First Credit Union
Hello, we are so glad that you had a great experience, and that Brian was able to help!
Came in looking for a loan
Came in looking for a loan, and never heard back about it tried calling and never got a call back
September 26, 2023
Save me a lot of money on my new car…
Save me a lot of money on my new car loan which I really appreciate
September 26, 2023
Reply from Liberty First Credit Union
Hi Mark, we are so happy we could help! Enjoy the new car!
Loan Process
Nellie & Terri made the process very efficient & were professional throughout & did not hesitate to close quickly even when we had to order an appraisal (vs using an AVM) We will gladly continue to do business with LFCU & are open to learning more about what services are offered.
September 15, 2023
Reply from Liberty First Credit Union
Thank you so much for taking the time to share your positive experience with Nellie and Terri at Liberty First! We're delighted to hear that they made the process efficient and maintained a high level of professionalism throughout.
We appreciate your loyalty and look forward to continuing to serve you. If you ever want to explore more of the services we offer, please don't hesitate to reach out. We're here to help and are committed to providing excellent service to meet your financial needs. Thank you for choosing Liberty First, and we're excited to continue doing business with you!
Some of the best people to work with in…
Some of the best people to work with in Lincoln! They seem to really care. Megan in loans is especially knowledgeable and extremely personable. She is a true asset to liberty First!
September 15, 2023
Reply from Liberty First Credit Union
Thank you for your kind words! Megan is indeed a valuable asset to our team at Liberty First. We appreciate your feedback and look forward to continuing to provide excellent service.
Very professional and friendly loves it
September 13, 2023
Reply from Liberty First Credit Union
Thank you for taking the time to share your experience! We look forward to a building a relationship with you to provide a lifetime of financial solutions.
Very easy to open savings account
Very easy to open savings account, get CD. Very nice and informative representative.
August 31, 2023
Reply from Liberty First Credit Union
Thank you for your review. We are thrilled to have you as a member of Liberty First!
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