Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more
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On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more
Company replied
It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more
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The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more
Company details
About Liberty First Credit Union
Written by the company
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.
We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.
CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com
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Contact info
501 N. 46th St, 68503, Lincoln, United States
- 402-465-1000
- info@libertyfirstcu.com
- libertyfirstcu.com
4.7
Excellent
417 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Liberty First Credit Union
We are so glad you had a great experience!
Very pleasant and helpful employees at…
Very pleasant and helpful employees at the Lincoln, NE North 27th St location. Made opening a savings account and investing in two CDs very easy.
December 30, 2023
Reply from Liberty First Credit Union
Thank you, we are so happy you had a pleasant experience with us.
Great experience!
Great experience! I received quick responses and information in a timely manner and I was able to receive my loan extremely fast and smoothly
December 21, 2023
Reply from Liberty First Credit Union
We are so happy to have you as a member and that you had a great experience!
The workers were so nice when I went in…
The workers were so nice when I went in and very helpful
December 27, 2023
Reply from Liberty First Credit Union
Thank you and we appreciate you being a member!
Got to speak with a banker
walked in , asked some questions got to speak with a banker right away.
December 27, 2023
Reply from Liberty First Credit Union
We are so glad you had a great experience!
Loan application process and funding…
Loan application process and funding was easy. Great rate on new car loans. People were friendly and easy to work with.
December 23, 2023
Reply from Liberty First Credit Union
Thank you for being a member of Liberty First! We are so glad we could help you.
Reply from Liberty First Credit Union
Thank you, Brian, we are so glad we could help!
Susan Classen was amazing to work with
Susan Classen was amazing to work with. She is so friendly and knowledgeable about what type of checking and saving account we should use. Because of her I have referred many friends and family to Liberty First Credit Union.
December 14, 2023
Reply from Liberty First Credit Union
Thank you, Jill! We are so glad Susan could help you.
Nellie: excellent banker
Nellie has been an excellent banker to work with! Very effective with communication and details about the loan I was interested. I would definitely refer her to others thanks to the great customer service!
December 11, 2023
Reply from Liberty First Credit Union
We are so glad Nellie could help! Thank you for being a member of Liberty First!
Initial meeting
I appreciated the detail the banker used to explain opening an account. I felt heard and understood. I felt like we were talking about "my money", not the banks involvement. As an older individual I need to feel trust in the persons I choose to assist me.
December 13, 2023
Reply from Liberty First Credit Union
We are so glad that you choose Liberty First, thank you for being a member!
Scott was very helpful.
December 19, 2023
Reply from Liberty First Credit Union
We are so glad that Scott could help you, thank you for being a member!
Car loan made easy…
Liberty First Credit Union did a great job taking care of my needs for my automobile loan! All of the staff is very courteous and responsive. My loan officer was very knowledgeable, friendly, and helpful with my loan. She took care of me quickly and easily.
December 9, 2023
Reply from Liberty First Credit Union
Thank you, Todd. We are so glad we were able to help, and we are happy to have you as a member!
Nellie has been a huge help in all…
Nellie has been a huge help in all aspects! She was quick to respond to my questions, and gave answers that made sense in an area that I know nothing about. I am very pleased with Liberty First!
December 9, 2023
Reply from Liberty First Credit Union
We are so happy to hear that Nellie could help! Thank you for being a member!
Fast and friendly
Fast and friendly. Joe Evans helped with my loan. Whether by phone or email Joe follwed through on communications quick. Everything was set up within 72hrs of my first contact.
November 28, 2023
Reply from Liberty First Credit Union
We are so glad that Joe could help and grateful that you are a member!
Very easy process
December 6, 2023
Reply from Liberty First Credit Union
Thank you for being a member! We are so glad that the process was easy for you.
The Banker went over everything and…
The Banker went over everything and explained everything very well and was just a big help.
November 26, 2023
Reply from Liberty First Credit Union
We are so glad Liberty First could help!
Nice and productive experience
I was able to open an account right a way. Online banking is easy, and the staff is very nice and helpful.
November 19, 2023
Reply from Liberty First Credit Union
We are so glad we could help and are happy to have you as a member!
Courteous ...
Courteous .... polite....professional ..... Scott Dawson worked on my loan very helpful 👌 👍 .....
November 29, 2023
Reply from Liberty First Credit Union
We are so happy that Scott could help you and you had a great experience!
Friendly Service
Friendly service, helped explain thing in great detail. Only marked short of five stars due to processing time of payments made to other institutions.
November 18, 2023
Reply from Liberty First Credit Union
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our service friendly and our explanations helpful. Member satisfaction is our top priority, and we're thrilled that you had a positive experience with our team.
We also appreciate your valuable input regarding the processing time of payments made to other institutions. Payment processing times vary based on processing times of the institutions that received payments. We understand that timely transactions are crucial, and we work to send them out quickly but are unfortunately unable to control when the other creditors post those payments.
Thank you once again for choosing Liberty First, and we look forward to serving all your financial needs.
The customer service is the best!
November 21, 2023
Reply from Liberty First Credit Union
Thank you, Monica! We are so glad you are a member.
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