Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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No recent history of asking for reviews

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4.9

All reviews

(195)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very dependable financial advisor

I've known Zoe for over 10 years and have never felt so reassured by a financial advisor. She is very efficient and clear throughout the mortgage process and I have great confidence in the financial solutions she offers. Mhari is equally fabulous and I know I can approach either of them with questions at any time as well. Thank you Liberty Mortgages!

January 20, 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Anne, thanks for you kind comments and it's been a pleasure to work with you throughout the years. Zoe

Rated 5 out of 5 stars

Best Team Ever🙂

Best Team Ever🙂
Zoe and Mhairi were amazing in helping us buy our first home. They made the processes easy and straightforward and also assisted us in making informed decisions.
I would strongly recommend them for a hassle-free house buying experience. Cheers😄

January 9, 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Charles, thanks for your comments and it was a pleasure to help out. We hope that you are very happy in your new home. Zoe

Rated 5 out of 5 stars

Excellent communication

Zoe and Mhairi provided me with excellent service. They are extremely professional and provided great advice in a straightforward manner. I would highly recommend.

January 6, 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Gillian, thank you for your comments and it was a pleasure to help out. Zoe

Rated 5 out of 5 stars

Excellent service

Both Zoe & Mhairi supported us through our long journey to get our first house. They were there to answer every question promptly and keen to provide effective solutions.
Thank you both!

December 18, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are more than welcome and hope that you will both be very happy in your new home. Zoe

Rated 5 out of 5 stars

Highly recommend

As a first time buyer, I am immensely grateful for the exceptional support provided by Zoe and Mhairi. Zoe's assistance was invaluable during the initial stages when I was navigating the complexities of beginning my home buying journey. Throughout the mortgage application process, both Zoe and Mhairi demonstrated remarkable dedication, offering guidance and timely updates as we moved forward. They were consistently available to address any questions or concerns I had, making the entire experience smooth and stress-free. Thank you, Zoe and Mhairi, for your outstanding professionalism and support.

December 21, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Tony, it was a pleasure to help you get into your first home and hope you will be very happy. Thank you for your kind comments. Zoe

Rated 5 out of 5 stars

First Time Buyer - Highly Recommend

I am a first time buyer so coming into the world of house buying was unnerving process for me. Zoe put my mind at ease from our initial call and spent lots of time walking over the process with me and letting me know all my options for securing a mortgage.

Since then the transaction has been super straight forward and smooth with her onside and both Zoe and Mhairi are faultless at getting back to me with any questions I have. Response times to any questions are usually within 1 working day maximum.

Obtaining the mortgage has been stress free and I would definitely recommend to anyone seeking a mortgage advisor.

November 28, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Sasha, thank you for your comments and it's been a pleasure to help. We hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Very happy

I was a first time buyer and Zoe and Mhairi's were wonderful from start to finish. Answered my questions and provided very prompt support when I was facing delays in the conveyancing and needed a mortgage offer extension (ended up getting a better rate woohoo so I guess every cloud...).
I would recommend their services to anyone looking for a reliable mortgage broker.

November 25, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and delighted to have helped. Zoe

Rated 5 out of 5 stars

Highly Reccomend

Zoe and Mhairi at Libert Mortgage Solutions were brilliant, always explaining every step of buying a house so I could understand it. Answering every question I had very quickly and making the whole process as stress free as possible! Highly recommend.

November 20, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Dean, thank you for your comments and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Fantastic help and great communication…

Fantastic help and great communication throughout home purchase, we brought our first house last year and very happy with the help from Zoe and the team

November 11, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and hope you are enjoying the house. Zoe

Rated 5 out of 5 stars

If i could give 6 stars, I would

If i could give 6 stars, I would. Zoe has been ever so helpful in my journey to complete my first mortgage. She has given me lots of guidance, and has always made sure to keep me in the loop of all things as well as responding my queries as soon as possible. I’ve heard many stories on first time buyers having troubles with their mortgages but with Zoe on my side, i didn't experience any troubles.

October 31, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Samuel, thank you for your comments and it was a pleasure to help. I hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Highly Recommend

Can't recommend enough, Zoe and Mhairi were great to work with.

We were purchasing a house while pregnant, so speed was of the essence. We were able to close and move into the house within 5 weeks of having a verbal offer accepted. Zoe and Mhairi were aware of our situation and helped ensure we had everything ready that we would need to progress the mortgage. They were extremely responsive and incredibly supporting - thank you so much!

September 3, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Ellie, thanks for your comments and it was a pleasure to help. Hope you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

First time buyers

We cannot thank Zoe and Mhairi enough for helping us buy our first home. As first time buyers the process can be overwhelming and we had already been looking at properties for a while and lost a little bit of hope. However, our first meeting with Zoe gave us a lot of reassurance and encouragement. Both Zoe and Mhairi are very knowledgeable and professional in their field. We were impressed with the timely replies and none of our questions were ever an issue.

They really go above and beyond and we could not recommend them enough!

Thank you,
Shelley and Glen

September 4, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Shelly & Glen, thank you for your comments and it was a pleasure to help. Hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

5* People and Service

Very friendly, knowledgeable and professional.

My family have used the company for a few years and are always delighted with the results and financial services/ products on offer.

Many thanks, again for your advice and work on our latest re- mortgage adventure.

September 10, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Ian, also a pleasure to help out and thank you for your kind words. Zoe

Rated 5 out of 5 stars

Helpful and friendly to work with

Very helpful and friendly to work with. I was in contact with Zoe to check if any better rates were Zoe available during the process. She has many years experience working with mortgages and are prompt in replying and answering queries. Have recommended them to family members also looking for a mortgage adviser.

August 8, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and for passing our details to your family. Zoe

Rated 5 out of 5 stars

Best Team ever

Zoe, supported by Mhairi are an amazing team!!
Right from negotiating with the sellers down to completion.
We had one of the most complex application but through patience and dedication we had success.
Zoe would push, encourage and motivate you even in difficult situations. Words cannot express how I feel however, I will be sure to pass also word of mouth recommendations.

I highly recommend them!!!

Thank you Zoe and Mhairi

July 30, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Rejoice, you are more than welcome and thank you for your comments. Hope you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

I really can't recommend them highly enough.

They say that 9 out of every 10 mortgages is pretty straight forward, while the final 10% really makes the advisor work - I was definitely the latter!
But Zoe was there to support throughout - absolutely sterling work - helpful & upbeat despite a whole host of setbacks over 4 or so months.
And then ably backed up by Mhairi!

I really can't recommend them highly enough.

August 9, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Tom, you are more than welcome and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Zoe was very responsive and gave very…

Zoe was very responsive and gave very helpful advice, did not feel pressured to go in a certain route which was reassuring

July 1, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

It was a pleasure to help you both and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Outstanding Service

It has been a great support through out the process of mortgage we received from Zoe who was our main mortgage advisor and then from Mhairi from first mortgage solutions. Despite of so many challenges they both provided the right advise at the the right time, which made the process to conclude in time as expected. Highly recommended.

July 25, 2024
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thank you for your comments and hope you both will be very happy in your new home. Zoe

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