Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely would highly recommend

Zoe and Mhairi have been amazing throughout the entire process, always quick to respond to any queries. They are able to streamline the process of buying a house, finding the best rates for mortgages with their vast experience. I would definitely recommend Liberty Mortgage Solutions. Thank you both so much for helping me throughout the process and I wish you both all the best.

July 29, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Alex, thanks for your comments and it was a pleasure to help out. Hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

We definitely recommend!

To Zoe and Mhairi, we are very grateful for your guidance and help in securing our very first home! You both have been very consistent from the beginning answering our questions. You also have given us the best rates. Even though there was a bit of mishap with the solicitors , we appreciate that Zoe did her best to help us on that part as well. We hope that you will get to help other families just like us! Best of luck with the two of you!

I will definitely recommend you to my friends who wish to buy a property!

July 29, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and you are more than welcome. Good luck in your new home. Zoe

Rated 5 out of 5 stars

Highly Recommend

Zoe and Mhairi were great from the very beginning. As first-time buyers, we were clueless in the beginning, but Zoe was very patient with us and answered all our questions promptly. They got the best deal for us, and the whole process was very quick and a pleasant experience for us. I will highly recommend them for anyone who is looking to buy a house.

Thank you very much Zoe and Mhairi
~ Tharindu and Hansi

July 22, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are both most welcome. It was a pleasure to work with you and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

This one’s for Zoe And Mhairi

Being a first time buyer had been difficult itself, however I’m so glad I came across the best mortgage advisers Zoe and Mhairi have been an absolute delight to complete my mortgage with.

From the start there’s been consistency and any questions I had were answered with informative responses all the time.

I’m glad Zoe found the best deals for me and explained all the process. Surely will recommend Liberty Mortgage Solutions to anyone looking for a mortgage.

Thank you Zoe and Mhairi for all your help :)

July 22, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are more than welcome and it was a pleasure to help. Hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Highly Recommend for First Time Buyers

Zoe and Mhairi were brilliant and really helped us understand the process of buying our first home and arranging our insurances. Zoë was excellent in assisting us with all our queries and answered them promptly. We would highly recommend for anyone buying their first home and anyone relocating to Scotland who isn’t versed with the Scottish systems. Thank you from Tom and Holly.

July 12, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Holly & Tom. Thank you for your comments and it was a pleasure to help. Hope you will both be very happy in your new home. Zoe

Rated 5 out of 5 stars

Best in the business 💫

Cannot recommend Zoe enough! Everything has been so smooth and stress free! She truly is the best at what she does! Mhari has also been amazing and kept us both updated through the full application process! Which in my many years of buying and selling, this has never happened!! Will certainly be recommending Zoe to everyone!! Thanks again

July 5, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for your comments and it was a pleasure to help out. Hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

I used Zoe from liberty along with…

I used Zoe from liberty along with Kelly.
Zoe has stuck with me for months and answered so many of my questions while I was looking for the perfect house, no matter how small or silly the questions were she always made me feel at ease!
She has been incredible from start to finish! So much so, that I have even recommended her to my sister.
Would 100% recommend!!

June 13, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Reanne, thank you for your comments and it has been a pleasure to help with your first property. Zoe

Rated 5 out of 5 stars

Zoe and team was absolutely fantastic

Zoe was absolutely fantastic. We approached Zoe as we had prior went to another advisor who if I'm honest really didn't help. Our circumstances weren't fantastic so we knew getting a mortgage wasn't going to be the easiest thing. Zoe and the team were amazing, we honestly didn't have high hopes especially with the news from our last advisor, but they came back and managed to get us a mortgage with with the amount we needed. Zoe and the team made the whole process super easy and stress free and couldn't recommend them enough

May 17, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Ahsim, thank you for your comments. It was a pleasure to help and hope you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

Fantastic mortgage service

I would like to say massive thank you to Zoe and Mhairi for their amazing help with obtaining the mortgage and even when there was set back. Zoe was very prompt and remediated the issue in a timely mannar. Thank you ever so much both.

May 17, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Ahmed, you are most welcome and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

5 stars from me !

I used Liberty Mortgage Solutions when buying my new home.
Zoe and Mhairi were extremely knowledgable responding to all my questions/queries that same day.
I really appreciated the time they took to explain each step of my mortgage application which made the process stress free.
I will be using Liberty Mortgage Solutions in the future.
I highly recommend this professional and friendly service.

April 25, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are most welcome and hope that you will both be very happy in your new home. Zoe

Rated 5 out of 5 stars

Fantastic service!

I was a first-time buyer, and Liberty Mortgage Solutions made my mortgage application process fast and absolutely stress-free. Zoe is an absolute star. Very friendly, professional, and knowledgeable. She replied to all my queries within hours. She was regularly monitoring better deals on the market and, subsequently, she got me a better mortgage offer than the one I originally had. 5* service.

April 12, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are most welcome and it was a pleasure to help. Hope that you will be very happy in your first home. Zoe

Rated 5 out of 5 stars

Great service and support

Liberty Mortgage Solutions have been brilliant and greatly assisted us as first time buyers. Zoe is always available to answer any questions no matter how big or small and kept us in the loop during every part of the journey. They will continue to be our first point of contact going forward relating to any mortgage requirements we have in the future. Highly recommend. Thank you from Eszter and Justin

March 25, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for your comments. It was a pleasure to help and am sure you will all be happy in your new home. Zoe

Rated 5 out of 5 stars

I wouldn't go anywhere else

I wouldn't go anywhere else! Zoe & Mhairi were fantastic. The process was straightforward and much less stressful than anticipated, that is completely down to Zoe listening to our concerns and talking us through everything so well. We were very fortunate to have such a prompt turnaround too, which is hugely appreciated. Thanks again ladies!

March 22, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Lois, you are more than welcome and a pleasure to help out. Am sure you will all be very happy in your lovely new home. Zoe

Rated 5 out of 5 stars

Both Zoe and Mhairi are amazing

Both Zoe and Mhairi are amazing. We used the to purchase our first home and again to remortgage. Made a complicated process very simple and straight forward. They are both lovely and always happy to help no matter how small the question. Can’t imagine ever using anyone else

March 20, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for your comments Hazel and always happy to help. Zoe

Rated 5 out of 5 stars

Amazing support and service

The support from Zoe and Mhairi was great. I hugely appreciate all that has been done for me from both of them.
Zoe was so understanding and patient with me, she was always kind and warm in her responses to me, and I feel that she worked very hard to get me a good interest rate.
I would highly recommend liberty Mortgage Solutions, and when my next fixed term is up, I'll definitely be coming back to them

March 15, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and look forward to working with you again. Zoe

Rated 5 out of 5 stars

First Time Buyer

Zoe and Mhairi were massively helpful in guiding me through the mortgage process as a first time buyer. Any questions I had were answered quickly and their advice helped put me at ease to choose the right deal for me. They’ve made buying my first flat so much easier, could not recommend them enough!

March 10, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Chelsy, thanks for your comments and delighted to have helped. Zoe

Rated 5 out of 5 stars

Pleasurable and personable experience

I was a first time buyer and felt utterly confused by the whole situation. I spoke to Zoe who helped me to feel at ease and explained the whole process clearly. I work as a psychotherapist and I was impressed at Zoe's ability to listen to my anxieties and provide the best option available.
She was available through multiple melt downs and always kept her good sense of humour.
I will be contacting Zoe again when my initial fixed rate expires.
To be honest it was a pleasurable and personable experience and I found myself smiling throughout.
Thanks again 'Richie' :)

February 6, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

Richie, thank you for your comments and very happy to have helped. Good luck in your new home and hope to be able to help again in the future. Zoe

Rated 5 out of 5 stars

Outstanding service from Zoe and Mhairi

Zoe and Mhairi provided an outstanding service all throughout the entire process and I could not be happier with their first class customer service! Their outstanding care, attention to detail and dedication is second to none. I am very grateful for all the help and support provided and would recommend them to everyone!

January 31, 2024
Unprompted review
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Reply from Liberty Mortgage Solutions

You are most welcome and thanks for you comments. Good luck in your new home. Zoe

Rated 5 out of 5 stars

Zoe and Mhairie!

Zoe and Mhairie have been instrumental in guiding me through the complexities of being a first-time home buyer. Their unwavering patience and persistence, coupled with excellent communication skills, have provided me with reassurance and support every step of the way. Their commitment to delivering outstanding customer assistance is truly commendable, as they consistently uphold honesty and brilliance in their service.

January 30, 2024
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Aliyah, thank you for your comments and it has been a pleasure to help you both on your journey. Zoe

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