Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(195)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Service

10/10 Service. Always keeping you in the loop and making the process of Mortgage or Remortgaging seem so simple.

August 28, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Happy to help!

Rated 5 out of 5 stars

Amazing ⭐️⭐️⭐️⭐️⭐️

Zoe and Mhairi ensured that I received the original interest rate offered even after my DIP expired due to delays. They are superstars thank you so much

August 24, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

A pleasure and always great to ensure that clients receive what a lender has promised. Zoe

Rated 5 out of 5 stars

Zoe who I first worked with was…

Zoe who I first worked with was extremely helpful with my remortgage and explained everything to me in detail making things much easier to understand. Mhairi then joined to help with things along the way and she also went out of her way to help me. Both were very kind and easy to work with and kept in touch regularly.

August 18, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Chelsea, a pleasure to help out. Zoe

Rated 5 out of 5 stars

Great experience!

Great experience with Liberty Mortgage Solutions. Initially had Zoe Cox on the case who was extremely responsive and informative throughout the earlier and mid stages of our application. Once Zoe has processed our application, Mhairi Bell then closed our case and once again was always on the other end of our contact during the final stages. Zoe and Mhairi both made the whole process stress free. Overall I would definitely recommend Liberty Mortgages!

August 21, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Liam, thanks for your feedback and for taking the time to write a review

Rated 5 out of 5 stars

Highly recommend

Would highly recommend Liberty Mortgage Solutions.

As a first-time buyer, Zoe talked me through the whole process and answered all my questions in a clear and timely manner. Communication was great from day one and she was always on hand to answer an email or pick up the phone - making the whole process a lot easier!

Both Zoe and Mhairi are very helpful and great to deal with - would definitely return!

August 17, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Suzanne, so happy to have helped and hope you are very happy in your first home. Zoe

Rated 5 out of 5 stars

Above and beyond service!!!

Zoe and Mhairi took us through the whole process, start to finish and answered all the questions we had through out the way.

They went above and beyond through a complex case and persisted for us which went in for months due to the underwriters fault.

As first time buyers we couldn’t ask for more and would recommend them for anyone looking to have someone trustworthy to complete the mortgage application.

Many thanks again.

August 11, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and good luck in your new home. Zoe

Rated 5 out of 5 stars

…Liberty Mortgage Solutions

Liberty Mortgage Solutions was highly recommended to us by a friend who personally knows Zoe.

Zoe managed to quickly get us a deal that we are very happy with.

Can’t recommend enough

July 31, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

A pleasure to help. Zoe

Rated 5 out of 5 stars

Professional but friendly advisors

Professional but friendly advisors! Always got a reply to my emails within 24 hours and no question left unanswered.
I can only recommend Liberty Mortgage Solutions, they made buying our first home a breeze!

July 24, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Eszter, thanks for your comments and for taking the time to write a review. Zoe

Rated 5 out of 5 stars

Zoe has been my mortgage advisor for 14…

Liberty Mortgage Solutions
Zoe has been my mortgage advisor for 14 years and I would not go anywhere else as Zoe has seen my family grow. Zoe introduced us to Mhairi a few years back and it's been great, every part of the process is done quickly and very professionally. They both are fantastic at what they do and I would recommend everyone to use them.

August 1, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Jennifer, thanks for your comments and for taking the time to write a review. Zoe

Rated 5 out of 5 stars

Excellent service

I would highly recommend Liberty Mortgage Solutions. Very professional and friendly throughout the whole process. Zoe and Mhairi are both excellent to deal with.

July 14, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Angus, thanks for your comments and for taking the time. Zoe

Rated 5 out of 5 stars

Fantastic service

Zoe and Mhairi are a pleasure to deal with, with the interest rates raised by 4% since my first mortgage I was dreading the re-mortgage. They were very helpful, took the time to explain everything and no question was unanswered. I can't recommend Liberty Mortgage Solutions enough!!

July 4, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Mark, thanks for your feedback and for taking the time

Rated 5 out of 5 stars

Dont go anywhere else!

Amazing. What else can I say!

Applying for a mortgage is a stressful thing especially in the current climate. But with Zoe and Mhairi' expertise made it feel a whole lot less stressful.

I have been abroad working for nearly the full duration of my application. Zoe and Mhairi's communication has been clear, concise and timley. Meaning at no point was I left wondering how the application was progressing.

Liberty Mortgage Solutions will be my forever mortgage company.

June 20, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Jason, thank you for your kind words and for taking the time. Zoe

Rated 5 out of 5 stars

Can’t Thank You Enough!

Wow! From day one the communication was there! The effort and determination from Zoe & Mhairi to get my mortgage through was amazing I can’t fault them in any way! 100% recommend and will definitely be in touch in the future!

June 14, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Ross, thanks for your comments and for taking the time. You know where I am when you need anything at all. Zoe

Rated 5 out of 5 stars

Great and Caring service

I was recommended to use Zoe and Mhairiand I am glad I did. 1st time property buyer which looked daunting but the service they provided made it so much easy to process. So much care in their approach. I would recommend 100 percent.

June 1, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for your feedback and for taking the time

Rated 5 out of 5 stars

Zoe and Mhairi were brilliant

Zoe and Mhairi were brilliant, a pleasure to talk to and on the whole during this stressful time made the procress a lot easier.

Professional through out and any queries big or small that I had were never a problem and both helped as much as possible.

June 9, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Thanks for the feedback and for taking the time

Rated 5 out of 5 stars

Professional company

Very professional and reply response excellent

May 31, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Margo, thanks for your comments and for taking the time. Zoe

Rated 5 out of 5 stars

Quick options and decisions

I was first introduced to Zoe at liberty mortgages when I made contact with first mortgage in Glasgow for some advice.

Our first meet happened just a couple of days later via MS teams for around an hour to collect lots of key info for suitable options and a quick decision in principle allowing us to start house hunting.

Everything was tied up in a couple of weeks. Zoe works around the clock to get you what you need. My only advice is to be completely honest with her around your personal circumstances and what you want and she’ll work quick and hard to get you want you need.

I also recommended her to my brother and she had an offer of mortgage to him in a couple of days.

June 2, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Raymond, thanks for your comments and for taking the time. Zoe

Rated 5 out of 5 stars

Great service

Great service. Wonderful to deal with with perfect results.

May 12, 2023
Unprompted review
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Reply from Liberty Mortgage Solutions

Stuart, thanks for taking the time and your comments

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