License Tom Reviews 1,350

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its functionality and ease of use. Many commend the exceptional customer service, noting the staff's helpfulness and positive attitude. The quick response times and efficient resolution of issues contribute to a smooth and pleasant user experience. People are particularly impressed with the promptness of support, often receiving assistance within minutes of their inquiries. This level of responsiveness, coupled with the staff's patience and clear guidance, makes the overall experience highly satisfactory for consumers.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are happy with their purchases, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the promptness and... See more

Response time

Reviewers highlight the exceptional responsiveness of the customer service. Customers consistently praise the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

David continued working with me during a difficult installation on my old Laptop. My screens didn't match those shown on videos. But David's polite tenacity helped me to finally install and activate O... See more

Rated 5 out of 5 stars

From initial purchase to e-delivery. Double 5star's, for those that like star reviews. For me absolutely the BEST Service and troubleshooting help bar none. If anyone's TECH support can beat David @... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The support was amazing every step of the way

The support was amazing i needed a lot of help i was so lost confused they made it super easy and helped me every step with downloading to the very end and even checked on me days an weeks later to make sure it was running smoothly what a terrific help

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy that I found License Tom

I am so happy that I found License Tom. The price is perfect! I am a nursing student and needed word for my essays. He was able to walk me through the steps by providing a step by step detailed email showing to the instructions. I am so happy I made this purchase.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very proactive and quick service

I encountered a problem, and David from customer service team was very quick to resolve it. Pleasantly surprised as I did not expect such a quick resolution/ response.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally purchased the wrong…

I accidentally purchased the wrong version of office Windows vs. Mac, and David the rep helping me was extremely quick to respond and resolve my issue, providing me a free exchange of office windows for Mac! I was able to resolve in the matter of a few hours with David, whereas I'm sure other companies might have taken, days or weeks to exchange or issue a refund. Additionally, it is so nice to be going back and forth with what appears to be a person instead of a bot. Really appreciate the support on the site.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

License Tom

Hello David,

The License Tom Support Team has been exceptionally helpful in guiding me through the installation process. The customer service team was remarkably prompt in responding to my help email, providing assistance within minutes. Super great company. Thank you for all your help.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

i recently bought a license through License Tom and had a great experience. The original buy was beyond smooth. The license was emailed to me super quickly. I needed some help with the setup and they responded to my email in record time. Overall my experience has been fantastic and I have already referred them to a few people. Will be sure to go back to them if I ever need.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Key

Purchased a Microsoft Key via Groupon. Received my activation code and email with key very quickly. Will always purchase my Microsoft needs from License Tom. Will recommend to others.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

office 365 office 2024

I had problem with install. david took care of me. I'm new with ipad and imac and wow Dave so supportive and responsed with all emails. i finally got it running on my ipad.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I'm older & not as tech savy

I'm older and a little below average with new technology. Dave was so supportive and responsed super quickly to all emails. We finally got it installed. I appreciated his patience

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great place to purchase software.

The process of ordering and redeeming the software product code was quick and easy. The customer service team was very helpful in resolving issues with activating the purchased software. Great company ? I will definitely purchase more software from them in the future.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very good price and customer service

Very good price. Had difficulty upgrading from Windows 11 Home to Windows 11 Pro. Emailed 3 times, the response each time was in less than 5 minutes and the issue was resolved quickly. I recommend licensetom.com. Excellent customer service.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

The Microsoft 2024 Professional…

The Microsoft 2024 Professional application was easy to install by following the instructions provided. The Microsoft Publisher was not included in the suite, however, I requested and David at Licensetom.com offered to provide me with a complimentary Microsoft 2021 application that included Publisher. David explained that Microsoft 2024 Professional no longer included Publisher. Thanks David.

May 8, 2026
Unprompted review

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