License Tom Reviews 1,350

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its functionality and ease of use. Many commend the exceptional customer service, noting the staff's helpfulness and positive attitude. The quick response times and efficient resolution of issues contribute to a smooth and pleasant user experience. People are particularly impressed with the promptness of support, often receiving assistance within minutes of their inquiries. This level of responsiveness, coupled with the staff's patience and clear guidance, makes the overall experience highly satisfactory for consumers.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are happy with their purchases, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the promptness and... See more

Response time

Reviewers highlight the exceptional responsiveness of the customer service. Customers consistently praise the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

David continued working with me during a difficult installation on my old Laptop. My screens didn't match those shown on videos. But David's polite tenacity helped me to finally install and activate O... See more

Rated 5 out of 5 stars

From initial purchase to e-delivery. Double 5star's, for those that like star reviews. For me absolutely the BEST Service and troubleshooting help bar none. If anyone's TECH support can beat David @... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Needed help with Microsoft Licensing

Needed help with Microsoft Licensing. Failed to activate Office. Contacted License Tom for help on a Saturday afternoon. I thought, oh boy not going to get very far today but with an hour (because I was doing other things too) they had ma back up and activated. They then took the next step to ensure that it was actually done. This kind of service is rare. I very much appreciated every aspect of their support.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support. I purchased the wrong version and they assisted me without hesitation. The turn around time from purchase to download to error support - super quick!

Would recommend without hesitation- 5 stars....!!!!!

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

At first the key did not work

At first the key did not work, but my email was quickly replied to by David and assisted me to find the right key to upgrade to Win 11. Excellent service and everything works great. Very happy with my purchase

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Office 2019 Professional…

I purchased Office 2019 Professional Plus. At first, I was hesitant, but I decided to give it a try because I needed to complete a report on my computer. The instructions were straightforward and easy to follow. I received the activation code within minutes, and the support team responded right away whenever I had questions. My Office was up and running with no hassle shortly after the purchase.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had some issues with the download…

I had some issues with the download because I forgot I had a prior expired version loaded on my computer. I contacted several times and they showed extraordinary patience and finally got me going. I highly recommend because of customer support! David with licenseTom was great!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

David from License Tom Support team is…

David from License Tom Support team is awesome. I have broight multiple products from License Tom. Whenever i have issues with installation or need help with error, he helps me right away. I would definitely recommend the License Tom products and its cheaper price from the market.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support Team!

David was incredibly helpful and patient in helping me resolve an issue I created on accident. I wish all support teams were as easy to work with. Thank you!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

After suffering though 3 failed PC…

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my frustration go way down. I would recommend License Tom whenever you need a software installation, and help. 5 stars!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Purchased Microsoft office 2024 LTSC professional from Groupon. Price was good, licence Tom provided excellent customer service and emailed serial key within an hour of purchase.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed

I am impressed with the support from LicenseTom. I'd never heard of the seller previously and was nervous about legitimacy. Figured I'd take a chance and jump. It was late at night when I ordered so I was expecting the key to be emailed and the software ready to access within standard business hours possibly, however LicenseTom had already emailed me the product key within 7 mins of purchase! When I tried to download I realized I couldn't because I'd purchased the wrong version - needed Mac but accidentally purchased PC (so double check your selections folks!) I was super disappointed when I reached out to the seller for a recommendation and honestly wasn't confident anything could be done. They responded within like 4 hours (which is crazy fast in comparison to response emails from other companies that take a few days if they respond back at all - I've even worked jobs where our response time was the standard 48-72 hours). Instead of giving me the old 'joke's on you'/'too bad so sad'/'nothing can be done' spiel, they actually offered a resolution - so thankful! And impressed! Totally made my morning! 5 Stars!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought MS Office professional…

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions for an instant download and everything appears to be working as it should. Why would anyone pay full price from Microsoft?

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service representative was very helpful when I purchased Microsoft Office for PC instead of for Mac. I got an email reply within only a few minutes, explaining where it went wrong and how to remedy the situation.

May 6, 2026
Unprompted review

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