License Tom Reviews 1,406

The Microsoft Office 2024 licence I bought via Groupon is legitimate. It was easy to download and install. For use for the lifetime of the computer, the price was excellent - no need to renew and pay annually. Just be aware that the licence cannot be transferred to another computer or reloaded after the computer has been upgraded or repaired with new parts. Customer support’s David was patient and thorough. He provided assistance beyond just downloading the licence, such as how to transfer Outlook data files to my new computer. Thank you, David.

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed. I would advise those who purchase products supported by "Tom", not to worry. They will help you resolve you issue to a favorable conclusion.
Bill English
100% Disabled Combat Veteran
Sgt USMC
Vietnam

I was initially worried because the first Office 2024 key I received was blocked by Microsoft's activation servers (error 0xC004C003). I contacted LicenseTom support and included the activation details. They responded very quickly and issued a replacement key without any hassle. The new key activated successfully and Office is now fully licensed.

Excellent customer service, fast response time, and a smooth resolution. I appreciate how professionally they handled the issue and would definitely buy from them again.

I screwed up on my Office order. David from License Tom handled the problem immediately and sent me the desired software. The install instructions were very clear and the installation completed without a hitch. Greats service deserves a shout out!!
Max M

I have purchased numerous programs and have been exceedingly happy with all of them. The ease of installation is great. When I have had an issue, it was quickly resolved.

Response to my purchase for Anti-virus tech package was immediate. Instructions were clear and concise.
Although I did not require tech support this time, it was comforting to know they were just an email/call away. Dave followed up to see if everything went well with the installation.

Excellent service and quick responses. I have bought twice from Tom and had very pleasant experiences. Would absolutely recommend using this retailer. Will definitely purchase from Tom again!!!!!

Great customer service - They are easily reachable to resolve any issues. I will highly recommend License Team for their products and services.

I got a combo pack with windows and office 2021. The product was easy to install, and everything is working great. I have recommended this product to a few friends, and no one has had any problems whatsoever. 10 out of 10

Very quick responses in emails, which I feel confident about whenever I purchase and download apps from License Tom! I would recommend this to everyone! :)

I purchased a MS Office license last year. No issues with the install and it worked fine. However, the other day my computer crashed and I used the Office tool to "repair" the software. After the repair Office told me that my key was not valid. I reached out to Licensetom, who explained to me that "lifetime" meant the key would no longer work if I " format, reset or switch devices." I did none of those things, I simply had MS Office repair a crashed app. What prompted me to write this review however, was Licensetom's "offer" to send me a new code if I sent them a screenshot of positive feedback I left them on Trustpilot. This review incentive is clearly against Trustpilot's policy. When I pointed that out, and said that if they backed up their "lifetime" statement first, then I might leave a positive review but no quid pro quo, I never heard back.

I got this to use Word on my MacBook Air. Very easy to install and use. Once I completed the purchase I got an email with simple instructions, logged into my Microsoft account and everything worked well. From purchase to download email it was a few hours, and then took half hour to install and open.

The process was streamlined and really simple to follow. The team was super responsive and answered all my questions. The prices are low but you still get all the benefits!

My contact from the support team @ License Tom is fantastic - David responds quickly and provides very detailed and easy to follow instructions on how to address the issue I may be experiencing.

I had a technical question about my software purchase, and it was answered quickly and correctly

Great team, great service, great price.
Had to reload my computer, due to a failed storage device. David was quick to offer assistance at recovering my key. Software works great!

To Whom It May Concern at Trustpilot:
I am writing to formally commend the customer service I received from a representative named David, employed by Licensetom.com, a vendor from whom I purchased Microsoft Office 2024 Professional Plus through the Groupon platform. I had every confidence in this transaction. However, the experience that followed required an exceptional level of support, which David provided admirably.
Upon my initial attempt to install the software, the activation code failed to function as expected. I contacted the vendor and received a prompt response from David, who advised me that the code was indeed valid. Accepting his assurance, I discontinued my efforts at that time and set the matter aside.
Several months later, faced with an urgent need to complete an important document, I attempted once again to install the software, only to encounter the same difficulty. I contacted David a second time, and it was at this point that his dedication to resolving my issue became truly evident.
At David's request, I provided a screenshot of my computer screen to assist in diagnosing the problem. As I had no prior experience performing this task, I spent in excess of one hour consulting instructional videos on YouTube in order to comply with his request. Upon reviewing the screenshot, David was able to determine that my internet connection had been interrupted mid-installation—the root cause of the repeated failure.
I should note that the area of New York City in which I reside is subject to frequent and prolonged internet outages. There are periods of weeks during which I am unable to use my home computer and must instead travel to a public library to access the internet. Once a stable connection became available, I followed David's instructions precisely, and the software installed successfully. Both Microsoft Word and Microsoft Excel are now fully operational on my home computer.
The resolution of this matter required an exchange of no fewer than 25 emails. Throughout this process, David demonstrated remarkable patience, professionalism, and a genuine commitment to ensuring that I was able to use the product I had purchased. His efforts went well beyond what could reasonably be expected of a customer service representative, and I am sincerely grateful for his assistance.
I respectfully request that this letter be brought to the attention of the appropriate parties at both Trustpilot and Licensetom.com so that David's outstanding service may be formally recognized.
Thank you for your time and consideration.
Sincerely,
Nicola Nicholas

I accidentally ordered one for windows except Mac. They were able to resolve it quick. Good service.
Can add more after installation.