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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often look exactly as pictured and are made with premium materials. Many consumers are delighted with the perfect fit of the clothing and the stylish, unique designs. The delivery service is frequently highlighted as fast and efficient, with many people receiving their orders much quicker than anticipated. Reviewers also appreciate the kind, responsive, and helpful customer service. However, some customers also noted issues with communication, delivery, and the return process being slow and difficult. A few people mentioned not receiving confirmation emails or tracking information. Additionally, some reviewers experienced minor imperfections like dents or scratches on items, or found that the material quality wasn't always up to par, with specific complaints about necklines not staying in place or sleeves being too tight.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high-quality materials, perfect... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with their orders,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there w... See more

Company replied

Rated 5 out of 5 stars

I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant sc... See more

Company replied

Rated 5 out of 5 stars

Came in four days which was a shock because I don’t live in Dubai. Quality was amazing and looked exactly like the pictures. True to size, and customer service was so good at answering my questio... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing o... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This is my first with Lichi

This is my first with Lichi. I ordered quite a few items and love every piece. The quality of the clothing appears well made (I have not washed any of the items yet). It has been a long time since I have purchased clothing with this type of high end quality at such reasonable pricing. I recently purchased items with a different high end retailer and the quality was subpar and I can't even get them to respond to an email. First at last time with them. Lichi is my go to now. I also received the items much quicker than anticipated. Overall I am satisfied with this company. Impressive!

June 27, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Nan,

Thank you very much for writing such a detailed review. Our team is pleased to know you enjoy our clothes as much as we do! We will be happy to serve you again.

Rated 5 out of 5 stars

Very good quality of the clothes

Very good quality of the clothes.in addition I find the style very trendy. Delivery took a little bit longer than expected, but ok.

August 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Kateryna,

Thank you for your feedback! We are immensely happy you enjoy shopping with Lichi, and we are looking forward to delighting you with our clothes in the future!

Rated 5 out of 5 stars

Amazing

Top! Amazing service

July 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Dave,

Thank you so much for your review! We can not wait to serve you again and delight you with Lichi fashion!

Rated 5 out of 5 stars

Highly recommend

Highly recommend! I bought 5 dresses , the quality is great, I got a lot of compliments.

July 9, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Tatiana,

Thank you so much for leaving a review, it means the world to us! We are immensely happy you enjoy shopping with Lichi!

Rated 5 out of 5 stars

Favorite brand

Reasonable prices but amazing quality
Beautiful designs
Fast shipping
The best customer service
I am the best dressed in my office

July 16, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Eva,

Thank you for your feedback! We are immensely happy you enjoyed shopping with us! We are looking forward to seeing you among our customers again.

Rated 5 out of 5 stars

Best clothes fabric

June 30, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Jumanq,

Thank you so much for your kind words! We are happy you enjoyed shopping with us and can not wait to serve you again.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, the clothes, the delivery, the customer support, everything!

June 17, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Panos,

Thank you so much for your kind review! We are immensely happy shopping with us met your expectations! We will be glad to see you among our customers in future and to make you happy with our fashion!

Rated 4 out of 5 stars

My order came in two weeks

My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there were minor im not sure how to describe other than slight dents/scratches in the skirt but that may have been from transit? I will steam it and see if there is any damage to the fabric, but I would absolutely order from this company again

June 21, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Customer,

Thank you so much for your review! We are immensely happy you enjoyed shopping with us. We can not wait to serve you again!

Rated 5 out of 5 stars

Very soft material and beautiful…

Very soft material and beautiful fabric. Will definitely purchase more

June 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Muzhda,

Thank you for your feedback! We are immensely happy shopping with us met your expectations! We can not wait to serve you again and delight you with our clothes!

Rated 5 out of 5 stars

I had been looking for an exceptional…

I had been looking for an exceptional brand that offers high-quality elegant clothes…and finally found ❤️ Truly satisfied with my choice.

June 6, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Yuliia,

Thank you for your feedback! We are happy to know shopping with Lichi has met your expectations! We can not wait to serve you again and delight you with our clothes!

Rated 5 out of 5 stars

LichiArabia The Best 🤩

I love LichiArabia 🤩. It has some beautiful collections that I’d think you’ll love 😍. They are also respectful and kind as well. They are ready to help you whenever they can and support ❤️.

June 3, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Mehreen,

Thank you so much for leaving a review, it means the world to us! We are delighted to know our team was helpful and you enjoyed your experience with Lichi. We are glad to assist you whenever you need it and are looking forward to seeing you among our customers!

Rated 5 out of 5 stars

I absolutely love Lichi

I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing only Lichi lately 😄💗 The customer service is also amazing, super responsive and kind. Definitely one of my favorite fashion brands right now. Can’t wait to shop more! ✨

May 22, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Mădălina Diaconu,

Thank you for taking your time to leave the feedback, we appreciate it! We are immensely happy you enjoyed shopping with us and looking forward to seeing you among our customers again.

Rated 5 out of 5 stars

One of my favorite brands nowadays

One of my favorite brands nowadays. All models are so stylish and quality is really good. Thank you for amazing experience. Keep going!

May 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Katerina,

Thank you for taking your time to leave the feedback, we appreciate it! We are immensely happy you enjoyed shopping with us and looking forward to seeing you among our customers again.

Rated 5 out of 5 stars

I have already ordered from Lichi 5…

I have already ordered from Lichi 5 times and every time I’m so happy with the quality and how fast they receive my purchase. Thank you for your work!

May 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Anastassiya,

Thank you so much for your kind feedback! Our team is pleased to know you enjoy our clothes. We are looking forward to serving you again and helping whenever you need it!

Rated 5 out of 5 stars

A Beautiful Experience from Start to Finish

I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant scent that made it feel extra special. I was also amazed by how quickly it was delivered to Switzerland-much faster than I expected! The design is timeless and feminine, just as pictured. Customer service was also very kind and responsive. I'm already looking forward to my next purchase!

May 14, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Maria,

Thank you for your detailed feedback! We are immensely happy you enjoyed shopping with us! We will make sure to continue to delight you in the future.

Rated 5 out of 5 stars

Fast delivery

Dear Lichi Team,

I just wanted to say a huge thank you — I’ve received my order, and I’m genuinely impressed. I don’t think I’ve ever experienced such fast and efficient delivery here in Europe. It was sent on Tuesday and arrived next day afternoon!

May 14, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Fadime,

Thank you so much for your review! We are happy you had a great experience with Lichi and cannot wait to serve you again!

Rated 5 out of 5 stars

Very nice shop

Very nice shop, always buy a lot!

May 9, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Daria,

Thank you so much for your feedback! We are delighted to know you enjoyed shopping with us! We are looking forward to serving you again!

Rated 5 out of 5 stars

The delivery was quite fast

The delivery was quite fast, don’t remember exactly how many days. However it’s better to order at least 2 weeks in advance if you live in Cyprus and need a dress to the specific date. The quality of ordered dresses is perfect, all look amazing. True to size. Will continue to order for sure.

March 18, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Maria Cher,

Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.

Rated 5 out of 5 stars

Chic and arrived fast!!

I ordered a top that arrived in just 3 days to Canada!! It was a great surprise.. i wore the top to a photoshoot and it was def one of the main outfits. There was a little thread on the side that i had to cut(hopefully it wont mess it up ) would order again(but on sale😆)

March 10, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Fofo,

Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to delight you again in the future.

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