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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often look exactly as pictured and are made with premium materials. Many consumers are delighted with the perfect fit of the clothing and the stylish, unique designs. The delivery service is frequently highlighted as fast and efficient, with many people receiving their orders much quicker than anticipated. Reviewers also appreciate the kind, responsive, and helpful customer service. However, some customers also noted issues with communication, delivery, and the return process being slow and difficult. A few people mentioned not receiving confirmation emails or tracking information. Additionally, some reviewers experienced minor imperfections like dents or scratches on items, or found that the material quality wasn't always up to par, with specific complaints about necklines not staying in place or sleeves being too tight.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are consistently satisfied with the quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high-quality materials, perfect... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with their orders,... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there w... See more

Company replied

Rated 5 out of 5 stars

I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant sc... See more

Company replied

Rated 5 out of 5 stars

Came in four days which was a shock because I don’t live in Dubai. Quality was amazing and looked exactly like the pictures. True to size, and customer service was so good at answering my questio... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing o... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I liked the quality and material of the…

I liked the quality and material of the clothes, and surprisingly the delivery was pretty fast

March 18, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Anastasia,

Thank you for taking your time to leave the feedback, we appreciate it! We are immensely happy you enjoyed shopping with us and looking forward to seeing you among our customers again.

Rated 3 out of 5 stars

I didn’t like the neck line of the…

I didn’t like the neck line of the dress it wasn’t like the photo it wouldn’t stay op like it did in the photos the color was pretty but the sleeves were so tight that it would be so difficult to put my hands uno as well as it wasn’t easy to put ot

March 11, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Areen,

Thank you so much for taking your time to write this review! We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you are always welcome to request an exchange or return of items within 14 days from receiving the order.

We are always improving our services and doing our best to make shopping with us more pleasant for our customers.

We still have a hope to see you among our customers again!

Rated 5 out of 5 stars

Great quality

Great quality, fast shipping and beautiful sophisticated designs that are both luxurious, feminine and powerful

April 22, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Meshael Abdullah,

Thank you for leaving your kind feedback. We are immensely happy to hear that you enjoyed your experience with Lichi. We are looking forward to seeing you among our customers again!

Rated 5 out of 5 stars

The dress is stunning

The dress is stunning. The quality of the material is very nice and soft even though it is just polyester. The size fits nicely.
I am very satisfied with the purchase.

April 21, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Viktória Juščáková,

Thank you for taking your time to leave the feedback, we appreciate it! We are immensely happy you enjoyed shopping with us and looking forward to seeing you among our customers again.

Rated 5 out of 5 stars

The orders always come in a timely…

The orders always come in a timely manner.
Half of my closet is from Lichi which attest to the fact that the quality is superb :)

April 21, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Hanna Šiljak,

Thank you for taking time out of your day to leave us this incredibly kind review! We are happy you like our clothes and services and will be glad to delight you again further!

Rated 5 out of 5 stars

I love my dress

I love my dress! Great quality and material

February 14, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Wiktoria,

Thank you so much for your review! We are constantly improving our services and are immensely happy it doesn't go unnoticed. We will be happy to serve you again!

Rated 5 out of 5 stars

Amazing experience

Came in four days which was a shock because I don’t live in Dubai.
Quality was amazing and looked exactly like the pictures.
True to size, and customer service was so good at answering my questions before purchasing.
Will be buying from Lichi again, and I would recommend to anyone if they need formal outfits, or more casual looks!

March 30, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Eman,

Thank you so much for your detailed review! We are immensely happy to hear that you enjoyed your experience with Lichi. We will make sure to continue to delight you in the future.

Rated 5 out of 5 stars

It was a wonderful purchase

It was a wonderful purchase. The dress is beautiful, of excellent quality, and it arrived on time, for which I’m truly grateful. I had perhaps expected it to come in special packaging or with a card, but even so, the dress was in perfect condition. Lichi will certainly be one of my preferred brands for future purchases.

March 17, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Customer,

Thank you for taking your time to leave this kind feedback! We are happy you enjoyed shopping with us and can not wait to serve you again.

Rated 5 out of 5 stars

I love Lichi

This was my first time ordering a dress from Lichi. The shipping to New York was pretty fast. The dress looks beautiful, quality is great. I’m in love with my purchase! Highly recommend this brand.

April 16, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Mehri,

Thank you so much for your kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We can not wait to see you among our customers again!

Rated 5 out of 5 stars

Great online website

Great online website. It was very easy to locate what I wanted & the overall experience with ordering, shipping etc was hassle-free. The garment from Litch was amazing quality and I will be loyal to this brand going forward.

April 15, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Rukhsar,

Thank you very much for your detailed review! We are constantly improving our services and are immensely happy it doesn't go unnoticed. We are looking forward to seeing you among our customers again!

Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience ordering from Lichi! I needed a dress for my graduation and was a bit nervous about the timing, but the team was super helpful and made sure it arrived on time. When the dress finally came- it fit like a glove and looked absolutely stunning. I got so many compliments on the big day and felt truly special. Thank you for making such beautiful designs and for the great customer service! Highly recommend.

April 11, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Zuzia,

Thank you so much for this wonderful review. Our team is delighted to read it. We are looking forward to serving you again!

Rated 5 out of 5 stars

The shipping was extremely fast and…

The shipping was extremely fast and efficient! And the clothes that I ordered fit so well! I received numerous compliments wearing my outfit and I will try so hard to gatekeep for as long as I can bc I love their clothes! Lol

March 12, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Ryelle,

Thank you for taking time out of your day to leave us this incredibly kind review! Our team will be delighted to read it. We can not wait to serve you again!

Rated 5 out of 5 stars

The dress was exactly my size

The dress was exactly my size, was very nice and made my Eid 👍🏻 will keep purchasing 🤝🏻

March 16, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Hend Fairooz,

Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.

Rated 5 out of 5 stars

Amazing clothes and materials

Amazing clothes and materials. I stopped ordering from another shops, not going to the mall if I decided to get something special.

April 11, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Sabah,

Thank you for your feedback! We are immensely happy you enjoyed shopping with us! We will make sure to continue to delight you in the future.

Rated 5 out of 5 stars

Thanks to Lichi for on time delivery

Thanks to Lichi for on time delivery! I was eyeing one of your leopard print cardigans and the quality is amazing. I wore it several times and got so many compliments!

March 1, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Nargis,

Thank you so much for taking your time to write this insightful review! We are pleased to know you had a great experience with Lichi! Our team can not wait to assist you again whenever you need it.

Rated 5 out of 5 stars

I love unique styles Lichi has

I love unique styles Lichi has. Items are truly one of a kind if you want to have something different than everyone else.

March 28, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Erika,

Thank you so much for your feedback, we are happy you had a great experience with Lichi! We can not wait to delight you again in the future.

Rated 5 out of 5 stars

Quality

The dresses are great quality and elegant. I’m excited to be wearing them this spring!

March 24, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Keit,

Thank you for taking your time to leave the feedback, we appreciate it! We are immensely happy you enjoyed shopping with us and looking forward to seeing you among our customers again.

Rated 5 out of 5 stars

Very nice quality

Very nice quality

September 3, 2024
Unprompted review
Lichi logo

Reply from Lichi

Dear Maya,

Thank you so much for your feedback! We are delighted to know you enjoyed the quality. We are looking forward to serving you again!

Rated 5 out of 5 stars

Everything about this company is pretty…

Everything about this company is pretty amazing the fast delivery and quality

March 18, 2024
Unprompted review
Lichi logo

Reply from Lichi

Dear Customer,

Thank you for leaving your kind feedback. We are immensely happy to hear that you enjoyed your experience with Lichi. We are looking forward to seeing you among our customers again!

Rated 5 out of 5 stars

Worth the wait

Shipping might take long and the communication through WhatsApp was different but the product quality is unmatched! I love the fabric and I’ve purchased so many sets, jeans, tops and skirts from them. Fav brand

January 15, 2025
Unprompted review
Lichi logo

Reply from Lichi

Dear Randa,

Thank you for taking the time to share your experience with Lichi. We are very happy you enjoyed our clothes. Our team is looking forward to helping you as and whenever you need it!

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