Liars and thieves, waited outside before arrival no one showed up, no one called, nothing dropped off at the lobby and says it has been delivered. Used customer support only to be met with automated m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer support needs to be better. Most of the time, my food is delivered way more late than the tentative time. In many cases I have to call the restaurant by myself. This platform does nothing o... See more
Company replied
I've had so far a good experience with Lieferando and its easy to order from the app itself. Its just the delivery time is usually not accurate. But the prices are cheaper and more affordable than Foo... See more
Company replied
The site is easy to navigate, has good filter functions so that you can find the thing your in the mood for fast. The tracking of the food is often times inaccurate.
Company replied
Company details
Written by the company
Einfach Essen bestellen in Österreich via Lieferservice.at! Heute Lust auf Pizza, Sushi, Chinesisch oder Vegetarisch? Wähle aus über 2.000 Restaurants.
Contact info
Netherlands
- lieferando.at
You should know
3.0
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delievery boy only brought 30% of…
The delievery boy only brought 30% of the order. After checking this he refused to go back and only after a phone call with the restaurant he drove back. The pizza he delievered was stored upright in his box. So it looked like.....
At the first delievery he wasn´t able to find the right adress. Luckily you can watch this online. If I wouldn`t have gone out he would have left!!! And it´s only a single house in this street and no apartment building with a bigger amount of inhabitants!
Never again with lieferando.at
August 3, 2021
Unprompted review
Reply from Lieferservice.at
Dear Wolfgang,
I am sorry to hear that you have experienced such an inconvenience regarding your order with us.
I would kindly ask you to contact us at support@lieferando.at or through our social media channels so we can help you as best as possible.
Should you have any additional questions or concerns, please do not hesitate to contact us directly. We are always happy to assist.
Best regards
Farina
Team Lieferando.at
One item missing in delivery.
One item missing in delivery.. Did restaurant not give to driver or did driver not give to me. Who knows? My fault for not checking contents of bags when receiving delivery. So how do I claim a refund for the missing item?
July 31, 2021
Unprompted review
Reply from Lieferservice.at
Hey David,
I am terribly sorry that an item of your order was missing.
I would kindly ask you to please send us an E-Mail with your order details as well as the information about the missing item to support@lieferando.at so we can help you out as best as possible.
I thank you for your understanding and hope you have a lovely Sunday morning.
Best regards
Farina
Lieferando.at
Worst experiennce ever
Worst experiennce ever! My food never arrived while the app showed an "enjoy your food" line. I called the restaurant and they were very helpful to provide if my food had been picked up or not. However, the deliverer could not find the adress (eventhough i have order a LOT of times from Lieferando. Bottomline, calles Kundenservice and said that they could not do anything and that they could not return my money since the deliverer tried to call me because he couldnt find the adress. Awesome, perhaps training their delivery personel to look up into the middle of the entrance door to see an explicit number on a well known street might do the trick.
April 29, 2021
Unprompted review
Reply from Lieferservice.at
Hi Denise
We're very disappointed to hear about that.
I would kindly ask you to send us a mail with your order number to support@lieferando.at or feel free to contact us through our social media channels, so we're able to d our best to lend a hand.
Best regards
Manuela
Team Lieferando.at
Reply from Lieferservice.at
Good morning,
thank you for your feedback.
We guarantee our customers that we offer the same prices as in the restaurant. Should there be any differences, then I would ask you to send us a mail to info@lieferando.at. Afterwards we'll take care of that immediately.
Best regards
Jenny
Team Lieferando.at
Terrible service. No food. Just billing problems
Terrible experience - day 10 still no response (except the template below - Lieferando WHERES MY MONEY?). Took the order. Never arrived. No tel number. Food tracker not available. Sent an email ... no indication of how long to wait.
Overall, as bad a delivery service as one can expect. Except now I need to get my money back and I'm hungry.
For the record Lieferando - Inread your template response. It's been 10 days. Still no response and still no refund!
Terrible service. DO NOT USE LIEFERANDO!
December 8, 2020
Unprompted review
Reply from Lieferservice.at
Dear customer
Thank you for your feedback.
I am sorry that it has come to such inconveniences for you.
Due to the high volume of orders, we receive a lot of messages and inquiries, which my team and I naturally process as quickly as possible.
You are also welcome to contact us directly through our social media channels so that we can take a look at your case.
Thank you for your patience and have a great friday morning.
Kind regards
Doreen
Team Lieferando.at
Burger Delivery in Wien
Very happy with the burger delivery in Wien to 1130. The guy with white hair ( don't know the name unfortunately) was so friendly, quick and we also received 2x free cola. Perfect service.
October 26, 2020
Unprompted review
Great variety of restaurant’s to order from
Great variety of restaurant’s to order from, fast delivery and most importantly it is travelers friendly (as it does not require a local cellphone number to complete the online form), making it possible to order from your hotel room. I will be using it again on my next trip to Vienna.
September 26, 2019
Unprompted review
Great service!
September 19, 2019
Unprompted review
Worst delivery sense now
August 17, 2019
Unprompted review
Reply from Lieferservice.at
Hi Adrian
We are sorry for any inconveniences.
Please send us an email with the subject "Trustpilot" to info@lieferservice.at and explain to us, what happened.
Thank you in advance.
Kind regards
Florian
Team Lieferservice.at
All the food and service are perfect
July 30, 2019
Unprompted review
The driver didnt have money to give a…
The driver didnt have money to give a change back is he took a tip 7€? Thats not right
June 27, 2019
Unprompted review
Reply from Lieferservice.at
Hi,
We are very sorry about that.
Please send us an email with your order number to info@lieferservice.at so that we can take care of it.
Kind regards,
Melanie
Team Liefeservice.at
Alles war in Ordnung
June 25, 2019
Unprompted review
Top lieferservice!
May 15, 2019
Unprompted review
Top Service.
April 20, 2019
Unprompted review
Amazing service!
April 1, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.