Life Alert Reviews 

Everett Kerry was a great help explaining everything that's included with this device and he cared about the people that requiring this device. My mom is happy to hear that would be our point of contact just as well.I want to thank him for the patience that he displayed today while assisting me.

Pleasant, efficient, thorough

The gentleman that assisted me through the whole setup was patient and very kind. Also, the wonderful gal that helped me from the beginning, Suzie was fantastic. It went smoothly!

The thoroughness of the explanation of how the system works and how everything will be set up.

(7 STARS) -
After researching all the available options for my Dad, Life Alert is NO COMPARISON, THE BEST EMERGENCY RESPONSE, NOTIFICATION, & FOLLOW-UP, COMPANY AVAILABLE!!

Their dispatchers are EXTREMELY EFFICIENT, PROFESSIONAL, & FRIENDLY!!

Their equipment is EXCELLENT, and VERY EASY TO USE!!

I WOULDN'T HAVE ANY OTHER COMPANY FOR MY DAD!! He is VERY WELL TAKEN CARE OF!!

They were very patient and answered my questions.

Denise was great exposing everything and making sure my Mom, myself and daughter in law understood everything. She was wonderful? 💯

Had patience. Not pushy. Knowledgeable of his product

Thank you they were very friendly and it was easy

Very detailed and helpful. Answered all my questions without hesitation. Excited to get started!

Nadya was polite friendly and very informative. She answered all my questions professionally and was attentive to my needs.

Everyone has been very thorough and patient

Staff was patient, thorough and made sure all my questions were answered.

Very detailed explanation of all products, services, and process.

Agent was very friendly and empathetic with specific family situation causing this need. He explained everything in detail and made me feel absolutely comfortable with the purchase.

Repeated problems with the units since the start. They kept replacing them but that meant that for months we were paying for inoperable units. They cared more about their money than for my dad's safety and wellbeing. Custome Care rep Roman is rude an unprofessional.

I feel like I was taken advantage of and being sold things I did not need. All I wanted was the micro pendant for my mom. By the time the rep was done the monthly cost was up to $130. When I later asked her to remove the gps and panic buttons she made it sound like it would only make Pennie’s of a difference and did not want to change anything. Pennie’s add up when it’s by 24hr x 30 days. My mom is an 85 yr old widow and she cannot afford that. I got the shipment on hold but when I asked Jasmine Turner to verify it is cancelled she ignores me. She never ignored me prior to this request. I called customer care to make sure it’s cancelled and that my card won’t get charged, but they sent me through a half dozen people and finally right back to Jasmine. How am I supposed to make sure this is cancelled when the rep ignores me?
Paying commission to sell this for you is not the best plan imo

Easy sign up. Mickey explained everything clearly and answered all questions.

Very knowledgeable and professional and explain papers well

Well we had to call again a few times but got it working. And Jessica was extremely helpful!