Jasmine is personable, easy to understand, and knowledgeable. She provided all the information we needed to make an informed decision. She was patient and answered all of our questions. We left our co... See more
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Review summary
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Reviews shaping this summary
After Dad took a fall in the back yard, and couldn’t get up, Mom and I decided that life alert would provide peace of mind for our family. We called life alert and were quickly connected with, Matthew... See more
Both representatives we worked with, Bob and Laura, were great to work with. Talking to them was like talking to a friend. They thoroughly explained things in a way that all anxiety was removed as we... See more
Marquis was very informative about the product, and explained everything thing to me, I was very impressed with his salesmanship and knowledgeable skills. I thank him for courtesy
Company details
Written by the company
Founded in 1987, Life Alert is a pioneer in personal emergency response and medical alert protection for seniors and people living alone. For decades, Life Alert has helped people remain safe and independent at home and on the go by providing fast access to trained human emergency response during medical emergencies, falls, fire, emergencies away from home, and many other emergency situations. Life Alert is known for its focus on continuous protection, reliability, and human-first emergency response. Unlike devices that depend on daily charging or complicated technology, only Life Alert offers waterproof protection devices, including an On-the-Go device with GPS and a Micro Voice Pendant that never need charging, helping ensure protection is always available when needed most. Every 11 minutes, Life Alert helps save a life from a potential catastrophe. The company operates dedicated emergency dispatch centers designed specifically for emergency monitoring and response. Generations of families have trusted Life Alert for dependable protection, ease of use, and peace of mind during real-world emergencies. Widely recognized for its iconic “Help! I’ve fallen and I can’t get up!” slogan, Life Alert continues to focus on one mission: helping people live independently with confidence, safety, and access to real human help during emergencies.
Contact info
United States
- lifealert.com
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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Patience and kindness
Everyone I spoke to was extremely kind and patient. I use a wheelchair and have problems holding things.
The people that helped me: Dylan,Cherie and Marci are wonderful beacons of patience and kindness. Thank you p
July 24, 2026
Unprompted review
How kind and helpful everyone was
How kind and helpful everyone was. Staff Customer Service and Service They answered all my questions. Great team effort!!
July 22, 2026
Unprompted review
We have had support from the time I…
We have had support from the time I placed the order to after installation. My dad has a sense of security now. I am so thankful <3
July 22, 2026
Unprompted review
Very soft spoken
Very soft spoken, they answered all my questions, they didn’t rush me through it, and was very polite and helpful and kind. I would recommend them to anyone. Thank you!
July 22, 2026
Unprompted review
Terry Michael explained everything
Terry Michael explained everything. He answered all my questions.
July 21, 2026
Unprompted review
Arlene is awesome!
Arlene is awesome! Professional and friendly. Knowledgeable too!
July 21, 2026
Unprompted review
Wonderful service thanks to Frank!
July 20, 2026
Unprompted review
Lori Marino was very helpful!
Lori Marino was very helpful and friendly. She explained everything and informed me what to do when the package arrives. She is very knowledgeable about how the Life Alert system works, the costs etc.
I truly value her expertise!
Thanks Gloria Radde, Mayer MN.
July 20, 2026
Unprompted review
Bob did a great job of explaining the…
Bob did a great job of explaining the service and the equipment.
July 20, 2026
Unprompted review
Jasmine is amazing
Jasmine is personable, easy to understand, and knowledgeable. She provided all the information we needed to make an informed decision. She was patient and answered all of our questions. We left our conversation with her knowing that we have made an excellent decision. Keep this lady. She is wonderful!!
July 17, 2026
Unprompted review
great guy and service!
July 17, 2026
Unprompted review
Pete was very thorough and caring and…
Pete was very thorough and caring and efficient. So glad we made this decision.
July 16, 2026
Unprompted review
Scot is very knowledgeable
Scot is very knowledgeable, personal and helpful. I knew a good bit about LifeAlert prior to calling but Scot easily explained all details in an easy to understand manner.
July 16, 2026
Unprompted review
FANTASTIC CUSTOMER SERVICE
Eric & Bonnie were very kind and helpful.
Everything was explained in a very friendly yet professional manner. They both deserve a raise!
The unit itself is simplistic and easy to use which is important for my 90 year old dad.
July 15, 2026
Unprompted review
Way to Go Bob!!!!
Bob was informative, compassionate, personable, relatable, professional and efficient! He made us feel as if we were a part of the Life Alert family from the start! Job well done, Bob!
July 15, 2026
Unprompted review
Suzy was very friendly and helpful
July 15, 2026
Unprompted review
Great experience
Ryan was helpful and friendly, this made our program ordering process very user friendly and my grandmother was very pleased with the care we received.
July 13, 2026
Unprompted review
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