This was a totally different experience to doing the same process myself without using Life Ledger a couple of years ago. The biggest hurdle was deciding to actually use the service but everythin... See more
Company replied
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See what reviewers are saying
What a brilliant service Life Ledger is. It make life so much simpler and less stressful when trying to contact a loved ones bill providers and any companies that they are registered with to inform th... See more
Company replied
Great people and such a good idea. Having one point of contact to make multiple notifications to all those companies saves so much effort and heartache at a difficult time. Life Ledger know what the c... See more
Gives the impression they will send blanket notice to 1000 companies who will then follow up if deceased was a client. AFTER insisting on payment they then have a dedicated form for each company, some... See more
Company replied
Company details
Written by the company
When a loved one passes away, the grief can be overwhelming. The last thing families need is the immense administrative burden of contacting every company the deceased had an account with. This can mean making dozens of emotionally draining phone calls to banks, pension funds, utility suppliers, and insurance companies, repeating the same painful news over and over again. Life Ledger was created to simplify this difficult process. It's a compassionate, easy-to-use service that centralises the death notification process. Families or individuals use a single, secure online platform to enter the necessary details. Life Ledger then notifies all the selected companies on their behalf. Keeping you updated through the platform every step of the way. This crucial service saves families countless hours of stressful work and is a practical tool that provides genuine relief during one of life’s most difficult times.
Contact info
Rame Innovation Hub, PL11 3AB, Antony, United Kingdom
- hello@lifeledger.com
- lifeledger.com
4.4
Excellent
48 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The one-stop shop for notifying a bereavement
Having one place to notify multiple organisations has removed the pain point of having to contact them individually. Plus it completely removes the need to continually adjust to each organisations different process for registering a bereavement. I highly recommend using Life Ledger!
January 28, 2026
Unprompted review
Incredibly efficient and great value
This was a totally different experience to doing the same process myself without using Life Ledger a couple of years ago.
The biggest hurdle was deciding to actually use the service but everything after that has been excellent.
I uploaded various essentials, like the death certificate, and then selected the companies I wanted to notify. For each provider I completed the specific information they require eg. the mobile phone number and if I wanted to cancel or transfer the contract to another family member. There's an option to save the notification if you don't have all the information to hand. It's very quick.
Most providers didn't need to contact me and processed the notification automatically within a couple of days. I've had no time on hold on the phone and haven't needed to take time off work or lose my lunch breaks.
Although I haven't needed customer support I had an almost immediate response when looking for an unlisted provider, which seems positive.
The receipt came through on email which is useful.
December 19, 2025
Unprompted review
Reply from Life Ledger
Thank you so much for taking the time to share your feedback. It truly means a lot to our team.
Well laid out easy to follow guidelines
January 9, 2026
Unprompted review
Excellent service
Excellent service, makes everything so much easier
December 1, 2025
Unprompted review
Reply from Life Ledger
We are so incredibly grateful for your kind words; knowing we were able to support you during such a difficult time means the world to our small team.
What a brilliant service Life Ledger…
What a brilliant service Life Ledger is. It make life so much simpler and less stressful when trying to contact a loved ones bill providers and any companies that they are registered with to inform them of a death. Cannot recommend highly enough.
November 17, 2025
Unprompted review
Reply from Life Ledger
We can’t thank you enough for your 5-star review; feedback like yours is exactly why we do what we do. We hope that others experiencing bereavement will trust us to support them through this incredibly challenging time as well.
Simple process to notify death of a family member
This is a very simple process of notifying companies of a death, without having lots of back and forwards with the death certificate (so far so good anyway)
November 7, 2025
Unprompted review
Reply from Life Ledger
Thank you for your feedback. We're so pleased to hear you've found the process simple.
We understand this is a very difficult time, and our entire aim is to make this part as straightforward as possible. We truly appreciate you letting us know we're on the right track.
Easy to use
Easy to use, all companies can be informed quickly and efficiently
November 4, 2025
Unprompted review
Reply from Life Ledger
Thank you for your feedback. We're glad our service could provide an easy and efficient way to inform companies during this difficult time.
Efficient and easy process
Very easy process and was able notify most utility and insurance companies in one place. Would recommend.
October 2, 2025
Unprompted review
Reply from Life Ledger
It's great to hear that you would recommend Life Ledger. Thank you so much for taking the time to leave a review. It makes such a difference to us in our goal of making the difficult and overwhelming task of contacting companies after the loss of a loved one as simple as possible.
Very easy to use & quick response
September 7, 2025
Unprompted review
Reply from Life Ledger
Thank you for taking the time to leave a review. Your feedback of our service is incredibly important to us.
Reply from Life Ledger
Thank you so much for leaving us a review. We are pleased that you found using Life Ledger quick and easy.
Company you can rely on in difficult time
I found it very easy to use and communicate. I was kept informed of actions and where companies wanted to communicate with me directly, I was made aware of them in timely fashion. Throughout the process, I felt at ease knowing that my requests to companies were dealt with efficiently. I recommend this firm highly.
May 1, 2025
Unprompted review
Reply from Life Ledger
Thank you so much for your incredibly kind words.
We are so pleased to hear that you found the service easy to use and that our communication helped you feel at ease throughout the process. Knowing that we were able to handle things efficiently for you is exactly what we strive for.
Thank you again for your high recommendation; it means the world to us.
With warmest wishes,
The Life Ledger Team
Funeral Director recommended Life…
Funeral Director recommended Life Ledger as a free service. Trouble is it isn't free, it costs £19.
In the meantime I was suckered into sending lots of personal information including death certificate. When I try to delete it, I can't because there's a server error!
No way to close account on the website, have to contact them.
Basically the whole thing is set up to be as misleading and difficult to get out of as possible whilst taking money from grieving families.
July 29, 2025
Unprompted review
Reply from Life Ledger
We are so very sorry to hear about your experience, and we want to thank you for taking the time to share your feedback. We understand this is likely an incredibly difficult time, and we deeply regret that our service has caused you any additional distress.
It was never our intention for you or anyone else to feel misled, and we sincerely apologise for this. In our commitment to expanding our services and helping more families, we recently introduced a small fee. We know that some of our old leaflets are still in circulation with funeral directors, and while we have been working to replace them, we clearly failed in this instance. We are truly sorry that you received this outdated information, and I have written to you separately to address this more personally.
If you would like to cancel your account, please know that a simple message is all that is required. Our live chat and contact form are available to make this process as easy and stress-free as possible.
Please accept our sincerest apologies once again for the frustration and disappointment we have caused.
Very easy to set up
Very easy to set up, as long as you have the reference numbers
July 28, 2025
Unprompted review
Reply from Life Ledger
We really appreciate you taking the time to leave us a review. It's great to hear that you found using Life Ledger easy. If you don't have the account numbers for the companies you need to contact you can just enter 'unknown' or similar and we can still make the notifications for you. If you need any help please get in touch with our Support team who would be more than happy to answer any questions or provide some guidance.
All done in one fell swoop
Great to be able to notify everyone from one source. Life Ledger saves so much time and the process is really easy.
July 28, 2025
Unprompted review
Reply from Life Ledger
Thank you so much for your positive review of Life Ledger. We are so pleased to hear that we could save you some time and that you found the process easy.
Brilliant idea and the staff are lovely
July 17, 2025
Unprompted review
Reply from Life Ledger
Thank you so much for your kind review of Life Ledger and our team. We appreciate you taking the time to share your thoughts with us.
Brilliant idea
This was a great service and unbelievably cheap too. Communication with the different companies was really straightforward. I just couldn't face talking to people about my bereavement, thankfully I didn't have to.
July 16, 2024
Unprompted review
Reply from Life Ledger
Thank you for your feedback and for taking the time to leave us a review. We are pleased to hear that Life Ledger was able to help you during such a difficult time.
Life Ledger is not free: misleading!
Despite being advertised as a free service and promoted at register offices, £19 is demanded before you can make any progress to notify deaths. This is in contrast to FAQ which states the first 3 notifications are free. This is misleading advertising, distressing at a difficult time. Don’t even bother to register an account.
June 14, 2025
Unprompted review
Reply from Life Ledger
Thank you for reaching out to us and for providing your feedback through Trustpilot. I'm truly sorry to hear that you feel you've been misled, and I understand how frustrating that must be during such a difficult time.
It sounds like there might have been a bit of confusion between our services. We have a service called 'Register a Life,' which allows you to enter three companies before any payment is requested. However, our Life Ledger service, which helps you notify companies after a death, also has a fee, which is £19 to send unlimited notifications. We recently introduced this charge, and I understand that there are still some older leaflets in circulation, advertising the service as free, which we haven't been able to fully retrieve. I sincerely apologise for any confusion or inconvenience this may have caused. I have responded to your message directly as well. I hope that you will decide to continue with our service. We're here to help and guide you so please don't hesitate to get in touch.
Doesn’t notify all from one entry
Gives the impression they will send blanket notice to 1000 companies who will then follow up if deceased was a client. AFTER insisting on payment they then have a dedicated form for each company, some of which requires details I didn't have and a few of the companies I did want to contact weren’t supported. Nice idea but not quite there yet and a bit misleading. Took feedback so may get better
April 29, 2025
Unprompted review
Reply from Life Ledger
Dear Andrew, please accept our sincerest apologies for the frustration and distress you've experienced, especially during this incredibly difficult time. We deeply regret that our service did not meet your expectations, and we truly appreciate you taking the time to share your feedback with us.
We are very concerned to hear that you were misinformed about what Life Ledger offers. Understanding how this happened is really important to us, as we are committed to ensuring that everyone has a clear and accurate understanding of the support we aim to provide. Your feedback is truly invaluable in helping us identify any areas where we are falling short in our communication.
We have reached out to you directly via email, and as mentioned there, we have already processed a full refund of the fee you paid. We hope this helps in some small way.
Thank you again for bringing this to our attention. We are constantly striving to improve and make this process as seamless and stress-free as possible for everyone who needs our support.
Excellent service
Excellent service at a very stressful time. The customer agents are efficient and empathetic to the situation. This saved a lot of time for me as an executor - Thank you.
March 13, 2025
Unprompted review
Excellent service
Excellent service, takes a lot of the hassle and strain out of dealing with an estate after bereavement.
November 9, 2024
Unprompted review
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