Life on Ice Ltd Reviews 

We used the service to transport some straws from Manchester to Edinburgh. From the get go the company felt professional and understanding to the position I was in. This position being of no knowledge at all of what was needed. They informed me of step by step instructions of what they would do, what I needed to do and all the things in between. I felt much more confident that they knew what they were doing and would be successful. I was very pleased when I got their text message saying that the delivery was complete and successful. Once I gave my consent, they were incredibly fast. I hear stories of all the paper work to sign and delays in every section for ivf. This part was slick. Would definately hire them again if needed. Keep up the great work.

Our communication with Life on Ice was brilliant from start to finish. Bob was with us every step of the way and organised everything directly with the two clinics involved. He was very reassuring, and updated us regularly as to what was going on. I wouldn’t hesitate in recommending Life on Ice - efficient, communicative and reasonably priced. Couldn’t have asked for anything more.

Highly recommend Life on Ice. This was the first and only company we spoke to on the phone and we got a good feeling from our first conversation and decided to proceed with using their service.

We needed transportation from London to a Glasgow and Bob provided an excellent and seamless service.

There was clear communication between us at all times. Bob deals with all the paperwork between the clinics and this is so helpful. We were kept informed through the journey giving us peace of mind that our cargo was in good hands.

Thank you Life on Ice.

Excellent service from a reliable and trustworthy company. Bob is personable and professional, keeping us in the loop on every communication with the clinics (even when both clinics took about a hundred years to do the ‘paperwork’!?).
My only slight hesitancy when booking the move was that there was no insurance offered in the event that something did go wrong (well they offer £1000 if the transportation vessel goes above a certain temperature, but that wouldn’t even scratch the surface of the costs of starting again with donor egg ivf), but Bob explained the process of moving them in great detail and assured me that the margin for error was very very small. I needn’t have worried as the move went without a glitch, and our 2 remaining embryos are now safely tucked in at the clinic in Edinburgh. Would definitely use Life on Ice again (although hopefully we won’t need to!)

Great experience. Such a smooth embryo transfer. Bob was in touch through out and kept us up to date. Would absolutely use again/suggest for someone else. Thank you!

Had to use this service after a sudden cancer diagnosis messed up our future plans.

Bob and the company were quick to reply with costs and info.

And being the only recommended courier based in Scotland was a key factor. They have had plenty dealings with the Scottish hospital's and clinics.

Once things were agreed all the work took place behind the scenes and just had to wait for a message to say the transit went as planned.

I had excellent communication with Bob from the first email through to his text to confirm successful delivery. Very competitive price but with the added peace of mind that they have an embryologist on the team. My experience was wholly positive and felt much more personal than the service some of the other couriers could offer. I wouldn't hesitate in recommending them!

Highly Recommend!
Cannot fault the service provided by Life on Ice, fantastic communication from the start to finish of arranging the safe, efficient courier service of our very last and precious embryo, everything was explained and any questions we had were answered, very fair prices also! Excellent professional service!

Excellent service throughout, would highly recommend to anyone wanting to be kept in the loop of movement etc

My husband and I were delighted with the service we received from Bob and Life On Ice recently when moving embryos from Kent to Southampton. Bob was fantastic at communicating throughout the entire process - even if there was no news from either clinic, he would still drop me a note to let me know where we were in the process and what he was waiting for. I really appreciated that, as it helped put my mind at ease during a stressful time. A huge thanks to Bob and the team at Life On Ice

We used Life on Ice to transport sperm from London to Birmingham, Bob was fantastic throughout keeping us updated & dealing with the hospitals at either end. Even a last minute potential change of delivery location didn’t faze Bob & he was extremely responsive to my emails. On the day I didn’t worry at all as I knew we were in safe hands. I much prefer & trust to support a small family business with such precious cargo than a larger possibly cheaper company where you don’t get the personal touch. I wouldn’t hesitate to use Life on Ice again in the future should we need to use transport again. Thank you Bob.

Fabulous experience with Bob at life on ice , we spoke on phone once and everything was plain sailing from then, I knew soon after speaking to Bob that I was able to put all my trust into him delivering our samples , Bob dealt with the clinics him self keeping us up to date on what was happening , over all I’m very happy 5 star treatment price was very good also
Once agian thank you Bob

We used Life on Ice recently. We reviewed several other companies before making a decision and are very happy with our choice. The service was great, communication was quick, Bob was very caring, and the cost was reasonable. Everything was done quickly and with no issues. Thank you Bob!!

I used Life On Ice to transport an embryo from London to Glasgow. Couldn't have been happier with the service. Great communication and a cheaper price than the London-based companies. Highly recommended - thank you, Bob!

I would highly recommend life on ice. Fast transport, great communication and reasonable pricing. Bob dealt with both clinics so was hassle free and all went smoothly. Glad I chose this company!

Had an excellent experience with Bob and team. From initial contact through to completion, communication was good and we were well briefed on what would happen when. A very simple process in the end but it was pretty daunting at the start when you've never had to arrange embryo transport before. The price was easily the most competitive for a hand carry service in a dry shipper from Coventry to Aberdeen. Once we signed our consent forms, Bob handled all the arrangements with the two clinics so it was hands off for us. The experience was very personal which is what you get with a smaller company and you can tell they care.

I'm so glad I chose Life on Ice for the transfer. Bob has been very helpful in liasing with both parties and he was always very prompt with his replies. It's not so easy to find someone reliable to deal with a sensitive matter and it turned out to be lucky for me. I would recommend anyone to choose Bob for your transfers, he will give you the peace of mind.

Anyone that has had to transport their special cargo from clinic to clinic will know the stress involved in finding (and trusting) a specialist courier service. Anyone looking to do so in the future should look no further than Life on Ice. From our first contact I knew we would get an excellent service. Bob's communication was always prompt and professional and even though we had a bit of a nightmare with paperwork at both ends nothing fazed him and he got the job done quickly, courteously and at a reasonable price.
I spent a few days researching other operations and was quoted prices from eye watering to insane. Life on Ice does not draw you in with a headline price and then triple it because your clinic is outside of the M25. (Like a couple of the others do.)
Life on Ice have us a worry free, prompt, courteous and ultimately successful service. Highly recommended.

Trying to chose a courier that would transfer frozen sperm from Southampton to Bristol proved to be another very stressful experience of an already tense process, until we found Life on Ice. We found Bob to be a "breath of fresh air" as they understood and were sympathetic to what we were hoping to achieve. Email correspondence was clear and quick and the price was reasonable when compared to other couriers. We found that this part fluctuated quite a bit. We would highly recommend this courteous, prompt and friendly team.

I feel the need to review on such an important matter as we had a stress free experience. Life on Ice was the best courier we could have chosen, highly recommend. Not only were they efficient, on time with delivery and a great price, but we were kept in the loop constantly in terms of communication between the labs and dates for transportation. The fact that they are Scottish based was reassuring as the majority of couriers are London based. If you live in Scotland, these are your people to trust with your precious cargo. Emails were answered within hours if not immediately and Bob, the managing director, was such a great help. We cannot thank them enough for their help in making what can be a worrying time, totally stress free.