LiFE Residential Reviews 

Been working as a contractor with Life Residential for at least 12 years.

Been through several Property Managers in my time with Life Residential, however one is a head and shoulders above the rest. Esmee Farrugia is an absolute star!

Her professionism is absolutey top notch and responds to queries within minutes if not seconds when you really need it.

She is an asset to Life Residential.

My star rating is for our Property Manager Luca Safari. He has been brilliant at every stage of our experience with him. Professional, efficient, and extremely helpful - anyone would be lucky to have him on their team!

For Life Residential overall, I would rate differently. Our experience as landlords has been very mixed. I would particularly say that on the Accounts side of things, our statements were much easier to work with 20 years ago as compared to the various versions we've had recently. Errors have been slow to be corrected when I caught them. On the positive side though, I would give more than 10/10 to Teresa Duarte who has always been there to help sort out any problems.

LiFE need to deal with the constant churn of Property Managers - changing staff every 6 months isn't good for anyone.

Lenni was incredible! She’s really helpful and very pleasant too!

After renting through Life Residential for around three years, I am extremely disappointed by how they have handled the end of our tenancy.

When it came to collecting rent, deposits, paperwork, and renewals, everything had to be done immediately and there was always a sense of urgency from their side. However, when it comes to returning tenants' money, the same urgency completely disappears.

My partner and I moved out in April 2026 and have spent months chasing the return of our deposit. We have sent multiple emails and follow-ups, yet we are still waiting for a proper resolution. Communication has been poor, responses have been slow or non-existent, and we constantly feel like we are begging for our own money back.

This is money that we worked hard to earn and paid in good faith at the start of the tenancy. No tenant should have to spend months repeatedly chasing for updates on their own deposit. The lack of professionalism, accountability, and respect shown throughout this process has been incredibly frustrating and stressful.

A professional letting agent should be proactive, transparent, and responsive, especially when dealing with tenants' deposits. Unfortunately, that has not been our experience at all.

I would strongly advise prospective tenants to think carefully and ensure they fully understand the deposit return process before renting through this agency.

I sincerely hope Life Residential improves its communication and treatment of tenants, because our experience at the end of the tenancy has been extremely disappointing.

I recently started working with Kevin Faria de Matos as my property agent and have been really impressed. He is attentive, responsive and genuinely proactive in addressing any issues that arise — always keen to resolve things as quickly as possible. It's rare to find an agent who makes you feel like a priority, but Kevin does exactly that. Highly recommend him to anyone looking for a reliable and dedicated property agent.

My experience with Life Residential regarding a parking space arrangement has been disappointing.

Following the end of my tenancy, I discovered that parking payments had continued to be requested and accepted despite the parking arrangement apparently having ended at the same time as the tenancy. No communication had been provided to make this clear.

After I raised the matter, returned the parking permit and shutter fob, and spent considerable time obtaining clarification from multiple parties, Life Residential confirmed that a refund was due to me and advised that payment had been requested.

At the time of writing, the refund remains outstanding.

The issue is not the amount involved. The issue is the lack of communication, the time spent resolving a matter that should have been straightforward, and the need to repeatedly chase for information and payment.

I hope this matter can now be concluded promptly.

Great customer service and they really value their client's time and resources. Special shout out to Riley Buckley for being an absolute star and helping me even when things aren't easy.

Emma is very responsive and helpful to deal with all matters regarding my account. Well done and thank you very much!

Very helpful and quick to respond. If there any issues at hand ther ensure that it is resolved as quickly and hassle free as possible

Breje accommodated my request to reschedule the inspection of my apartment on more than a few occasions which was helpful.

The inspection went smoothly and was carried out professionally.

Luca Safari has been brilliant throughout the process of helping me rent out my flat. His communication has been excellent from start to finish, always keeping me updated, responding quickly, and making everything straightforward.

He has also been very efficient when it came to collecting payments, ensuring everything was handled promptly and professionally. It’s been a pleasure working with him, and I’d happily recommend Luca to anyone looking for a reliable, proactive, and communicative account manager.

Very poor experience with LiFE Residential.

From the start, the check‑in was so disorganised I almost didn’t get my keys on move‑in day. I then lived 2 months without fibre internet due to their delays.

Communication was consistently bad. Managers regularly unresponsive or dismissive, often siding with the landlord rather than treating tenants fairly.
They mishandled finances too. I was asked to replace furniture with prior approval, but was not reimbursed in full. At check‑out, they attempted to claim excessive and inflated deductions from my deposit, and they did not facilitate negotiation.

Maintenance was unacceptable. I went 3 weeks without a working stove due to their delays, was blamed for it, and offered just £50 compensation for a month without cooking.

Viewings were also chaotic - short notice, poor coordination, and even no‑shows after I stayed home to give access.

Overall, highly unprofessional and poorly managed. Tenants are treated as an afterthought.
Would not recommend.

I have used LiFE Residential for many years and previously had a good experience with them. Unfortunately, their service severely deteriorated last year, particularly between February and June 2025, forcing me to move my property management elsewhere.

During this period, my tenant fell into rent arrears. A member of staff promised to handle the situation and keep me updated, but they subsequently left the company. No one took over the case or bothered to inform me; I only found out after tracking down and calling the departed staff member directly weeks later.

Even after flagging this, the lack of ownership continued. I received no proactive follow-up until I escalated the matter directly to the Credit Control department manager. Throughout the entire rent arrears recovery process, progress was incredibly slow. I rarely received prompt updates and was forced to constantly chase them via email and phone calls just to get basic information.

As an expat landlord living several timezones away from London, reliable email communication is absolutely critical for me. LiFE Residential failed consistently on this front with incredibly slow response times.

It was a highly stressful and frustrating experience. After years of loyalty, the complete breakdown in communication and property management left me with no choice but to switch to another agency.

Life residential was excellent and efficient in dealing with my sale, especially Molly who worked very hard and was very professional. Thanks, Dr Ghani

We had Samara for the house inspection and the check was really smooth regardless we were busy and did not have long time for the inspection.
She was also helpful for giving some advice that we were not sure about the tenancy and I was happy to have her.

The property staff did an excellent job during the inspection. She was professional, organized, and courteous throughout the visit. I appreciate the thoroughness and dedication to ensuring everything was properly checked and she addressed my concern positively.

I've been renting properties via Life for around 5 years and their service has always been very professional, smooth and amazing - I never had to worry about issues not being resolved :)! Here I'd like to especially thank Katie Lewis the Team Manager at the Canary Wharf branch who has provided excellent assistance and advice on a negotiation with my landlord. She was really helpful, and was so quick with giving me clear, well-explained information when I needed it!

We’ve been renting our home in Greenwich since September 2022, and from day one Rosita Kausiute has made the entire experience feel effortless. In what can often be a stressful landlord-tenant relationship, she has consistently gone above and beyond to ensure we feel looked after, heard, and valued.

Rosita is incredibly diligent when it comes to rent collection and all the administrative side of things - always professional, always on time, and never any surprises. But what truly sets her apart is the human touch she brings to her role. She is fair, approachable, and genuinely cares about the wellbeing of her tenants, not just the paperwork.

Whenever we’ve had a query or needed something sorted, Rosita has responded promptly and handled everything with warmth and competence. It’s rare to find someone in property management who strikes that perfect balance between being thorough and being personable - but she does it naturally.

Nearly three years in, we can honestly say that Rosita has made our Greenwich home feel like exactly that - a home. If you’re looking for a property manager who is trustworthy, efficient, and genuinely invested in the people she works with, look no further.

Thank you, Rosita - you deserve every recognition that comes your way! 🌟

I was renting through LiFE Residential and had a very positive experience, especially compared to previous estate agents who were unresponsive to emails and slow to resolve any sort of issues.

Whilst I found all of their employees I interacted with helpful, my property manager Emma truly went above above and beyond for the duration of my tenancy and I am extremely grateful for all of her hard work to ensure my time renting under LiFE was as smooth and stress-free as possible. It is because of her in particular that I would recommend LiFE to anyone looking to rent a property as in more than five years of renting in London no other estate agent has come close to matching the level of service I received or the professionalism shown by their team.

Thank you Emma and LiFE Residential!

I’ve never felt more harassed in my life and I’ll be back to elaborate.