LiFE Residential Reviews 

I wanted to share my experience with Erza Musa as a property manager of the flat I have just rented with my partner about 2 months ago in Acton. Absolutely brilliant and responsive in dealing with our flat issues, sending help when needed and clarifying every aspect of our tenancy. Definitely feel looked after and will hopefully stay so throughout the rest of our tenancy!

Erza has been absolutely fantastic since the day we moved in. She has always been available for any enquiries we had, consistently responding quickly and professionally. She supported us with every step of the settlement process, from helping replace furniture to arranging electricians, plumbers, and other services whenever needed.

She always made sure we were followed up properly and that everything was resolved smoothly. We truly felt supported throughout, and her dedication made our move-in experience much easier.

Thank you, Erza, for all your help!

Great service

As the landlord of Flat 3506 Icon Tower, I have had a great experience through the cooperation with Life Residentail, especially the direct contact and communicaiton with Miss Brooke Nickless. Her professionalism, reponsibility, considerate custom service, smooth communication with the tenant and landlord impressed me most. Under the service of Miss Brooke Nickless and other staff of Life Residential, the continuity of the rent of my property goes smoothly as the previous tenancy contract ends this month.

Katie Lewis was great with her swift responses and general communication. She Ensured a smooth process when it came to the return of funds, shout out her !

We have experienced a few Senior Property Managers at our residence with Life Residential. Our journey has been mixed, but our current manager, Adam F., has completely changed our perspective.
Previously, we had a very disappointing tenure with Ilinca, whose lack of professionalism fortunately led to her redundancy.
However, Adam F. is simply remarkable. He is highly dedicated, always goes above and beyond, and ensures our property is maintained to the absolute best standard. His proactive approach and commitment to service are outstanding.
Life Residential truly has an asset on their team with Adam. I sincerely hope his excellent service is recognized and retained—don't let him go!
Highly Recommended (5/5 Stars)

They are very professional

Precise and timely service; is of great help to people like us who are always pressed for time. Amrita has been very professional throughout, walking me through the process of renewing my tenancy and making the experience a hassle-free one.

Esmee Farrugia is outstanding, she is very professional, supportive and always willing to help. He communication skills is great and always responds promptly. I am very grateful to her. She is a great asset to Life Residential and I hope she stays and does not leave.

I have been pleased with Gina’s handling of my apartment. Previously my experience with other agents was not great.
Gina keeps me informed, sends regular emails and follows through by doing what she says she will.

Good experience renting with them so far. Amrita was very helpful and professional in helping out extending my current lease.

My experience with Life Residential has been nothing short of traumatic, and I want to warn others — especially anyone new to the UK — about how this agency operates.

1️⃣ Moving In – Disrespect and Dishonesty

From the very beginning, things went wrong.
After we signed the tenancy agreement and agreed on a move-in date, Life Residential refused to let my husband move in because I (the main tenant) wasn’t yet in London, even though we had everything confirmed by email. This left us stranded and stressed before even setting foot in the property.

When we finally moved in, the flat turned out to be unfit for living. The ventilation system was faulty, and the place had no proper airflow or functioning windows, making it unsafe and unhealthy. Despite reporting the issue several times, no one cared or followed up.

To make matters worse, we never received an inventory report upon moving in — something that is legally required. That omission later caused even more problems when moving out.

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2️⃣ During the Tenancy – Harassment and Boundary Violations

Once we decided to give notice, the agency’s behaviour became unacceptable.
They began entering the property without permission or any prior notice, often using the excuse of “viewings.” I clearly told them it wasn’t acceptable, but they ignored me. One day they even entered while we were inside, and I have video evidence of it happening.

This constant intrusion created enormous stress and anxiety. It felt like they didn’t see tenants as people — just as numbers in their system.

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3️⃣ Moving Out – The Deposit Scandal

After leaving the flat, I discovered that my deposit had been unprotected — which is illegal under UK law. When I questioned it, I was met with vague excuses and no accountability.
They did not return the deposit until I told them I would file a formal complaint with the deposit protection authorities and the local MP.

This is a clear sign of how they manipulate tenants into silence, assuming people won’t fight back — especially newcomers who don’t know their rights in the UK housing system.

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4️⃣ The Aftermath – Stress and Complaint

I am now in the process of filing formal complaints and submitting all evidence (including emails and videos) to the deposit protection scheme, Trading Standards, and the Housing Ombudsman.

This entire experience has caused months of unnecessary stress, disrupted our lives, and left us feeling unsafe and unheard.
No tenant should ever have to go through this.

If you’re considering renting through Life Residential, please don’t. They exploit trust, ignore legal obligations, and prey on people who are new to the country.

Since the day I moved in, I’ve been dealing with several basic issues in the flat—such as a broken intercom and a damaged table. Before moving in, I made one simple request: to have the mattress removed, as I have my own. The agent said that it could be arrenged but this request is still being ignored.

It’s now been five months, and none of these problems have been addressed. Despite multiple emails, the Property Manager has consistently failed to respond. Even withholding payment did not prompt any action.

I’m extremely disappointed and frustrated with the level of service I’ve received. These are straightforward issues that could have been resolved within a week, and frankly, some should have been identified and dealt with before I moved in.

I had an excellent experience with Kacey Smail. She handled my contract renewal very professionally and communicated clearly between me and the landlord. She helped us reach a fair and suitable deal that worked for both sides. I really appreciate her prompt responses, understanding of the situation, and dedication to finding the best solution. I highly recommend her service to anyone looking for a reliable and helpful agent!

LIFE Renewal Consultant; Amrita Rathod proactively brought to our attention that our tenants' AST was ending in 3.5mths time and felt it important to plan ahead. With the help of our Senior Property Manager; Rosita Kausiute, they determined our tenants wished to renew & in no time at all, everything was signed. An extremely efficient & proactive service.

Kacey has just been fabulous in dealing with some worries I’ve had regarding potentially moving out of my current flat. She’s communicated effectively & timely, keeping me informed, demonstrating empathy & understanding and I feel lucky I had her as my liaison point.
Issues are now resolved and I will sleep tonight. Thank you 🙏🏻

Esmee Farrugia is the Agent who manages our property. She is super efficient, prompt with communication and comes up with clear advice and recommendations for all situations. We are really happy with her management skills and feel confident our property is in safe hands

The renewal process was well handled, special mention to Jess Carson. She kept me well informed on my options and seamlessly arranged all documents and paperwork, well done to her!

The property manager remained involved to assist and resolve the associated issues, if happens

Life Residential is great thanks to property managers like Gina, that as very proactive. Gina Ballesteros is great at getting back to me every time I need and fixing any issue or problem I might face in my flat.