LifeSafer Ignition Interlock Reviews 

20,414
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff members for their exceptional patience, clear guidance, and supportive attitude throughout the entire procedure. Many consumers note that representatives are friendly, highly professional, and genuinely dedicated to resolving inquiries quickly and effectively. However, some reviewers were not happy with the frustrating long wait times and overall unresponsiveness. People frequently mentioned difficulties getting timely callbacks, reaching support agents, and getting proper assistance when facing urgent account issues. A few customers also noted challenges with scheduling appointments and experiencing communication gaps during their service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting how helpful, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful, patient,... See more

Service

People report positive experiences with service, often highlighting efficient support, helpful and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful, friendly, and... See more

Response time

Reviewers express mixed feelings about response times, as many customers praise quick answers and short hold... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Disspite my frustration Ms Tawanna remaind patient and understanding. She was very explanatory and made sure that I understood what needed to be done. Her assistance and calm attitude help me to compr... See more

Company replied

Rated 5 out of 5 stars

I was assisted by miss Carmen from start to stop. She was extremely helpful and pleasant to work with. Miss Carman was the liaison between me and the installer to make sure they could accommodate my p... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure speaking to Amanda, the representative on the phone. She was impeccable outstanding. Very caring, intuitive to the need of my concerns that I had. Problem solver 100%. Very kind. Co... See more

Company replied

Rated 5 out of 5 stars

The experience was very easy employee was very knowledgeable about services. Made it easy by finding the closest facility. Walked me through the payment aspect. She was a pleasure to talk to which is... See more

Company replied


Company details

  1. Car Equipment Accessories Store
  2. also in
  3. Auto Electrical Service

About LifeSafer Ignition Interlock

Written by the company

Affordable, Reliable, Discreet

What Sets LifeSafer Apart

  • The smallest and most discreet ignition interlock device
  • Clear, transparent pricing with no hidden fees
  • Nationwide installation locations for fast scheduling
  • An expert support team that understands state-specific requirements and guides you through every step

Get Started Today

Schedule Your Installation | Find a Location

Who We Are

At LifeSafer, we have helped more than 1.5 million people get back on the road safely, legally, and affordably after a drunk driving arrest. With over 30 years of experience, we are a trusted ignition interlock provider worldwide.

  • First-ever ignition interlock certified by the National Highway Traffic Safety Administration (NHTSA)
  • 30+ years of industry leadership
  • Proven reliability, accuracy, and customer support

Have Questions About Ignition Interlock Devices?

LifeSafer is here to help you understand the ignition interlock process, from installation to daily use. Below are some of the most common ignition interlock questions we receive.

  • What happens if I fail a breath test?
    If you fail a breath test, the ignition interlock device will enter a temporary lockout period for the first failed BAC test. Lockout times are set by state regulation.
  • How much can I drink before I trigger a violation?
    Tolerance levels vary by state but are extremely low. We strongly recommend avoiding alcohol entirely and checking personal care products for alcohol content.
  • Can someone else start the car for me?
    No. This is considered circumvention of the device and may result in fines or jail time.
  • Can other drivers use the vehicle?
    In most states, yes. Other drivers can be trained, but you are responsible for any violations.

View All Ignition Interlock FAQs

LifeSafer Ignition Interlock

Written by the company

Competitive Pricing with No Hidden Fees
We believe pricing should be simple, honest, and affordable. That means no hidden fees, no surprises, and flexible payment options from installation to removal.
Smallest, Easiest to Use Device
LifeSafer’s ignition interlock device is discreet, compact, and easy to use. About the size of many cell phones, it blends naturally into your vehicle. The simple blow pattern makes each test quick and effortless, so it fits easily into your daily routine.
24/7 Support and Convenient Locations
We are here whenever you need us — 24 hours a day, 7 days a week, 365 days a year. Our nationwide network of service locations makes installation and maintenance fast and convenient, so you can stay on track without added stress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(20,414)

2,521 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was connected to a team member of…

I was connected to a team member of yours and she was amazing with having all the information and knowledge of how the equipment works cost and gave me a help line, Tawanda Rozier was awesome with handling my affairs! TY again mam,Bob Copple

October 13, 2026
Rated 5 out of 5 stars

I had the best customer service…

I had the best customer service experience ever! Amanda was very friendly and helpful in getting my appointment setup and fitting for my schedule. She even gave me a discount coupon and information on how to apply for a reduced monthly payment. I was literally in tears because she was so happy to help me in anyway she could! Amanda deserves a raise!!! She wasn’t just doing her job, she was being a compassionate and caring human; thank you Amanda! 5/5 stars

October 12, 2026
Rated 5 out of 5 stars

I would like to thank John for his…

I would like to thank John for his quick response and prompt assistance in resolving my LifeSafer technical issue. His knowledge, expertise, and professionalism made the entire process smooth and stress-free. I truly appreciate his excellent customer service and highly recommend him to anyone needing technical support.

October 12, 2026
Rated 5 out of 5 stars

The person who I was talking to

The person who I was talking to, Amanda. She answered all of my questions, educated me on what were the next steps what I needed to know what I should expect. She made sure to make sure I have all the right information where to go and made sure there was no confusion. The service was 5 stars, highly recommend!

October 12, 2026
Rated 1 out of 5 stars

I would never use you people again your…

I would never use you people again your overseas call center are the rudest. I had an appointment for installation. Your installer put it in but had problems starting my Genesis gv80. First it would start then it didnt. He had my car 2 days and got it fixed so he said. I got stranded with the car and the handheld unit wouldn't pass ilwhile I was driving (keep in mind i am extremely ill) So you people scheduled me with another installer another location. Joe... he refused to work on my car said that the original installer did it wrong and wont touch it.. he also told me to go buy a Kia they are easy to put in... ARE YOU KIDDING... So the car went went back to the original installer. He threw his hands in the air and said he couldn't work on it anymore he didnt know how to fix it. So he took it out of my car without my permission. Keep in mind I had called livesafer at least 20 times in a week everone i talked to overseas where absolutely rude. The last call was to discuss me getting a refund they billed me for installation and removal.. seriously... i am fighting the charges with my credit card company they refuse to refund anythin. I have now filled a complaint with The Florida DMV and state Attorney Generals office. I even asked for managers to call me back.. im still waiting. DO NOT USE THESE PEOPLE AT ALL. I had to get with another company and buy another car.
THIS WAS THE MOST HORRIFIC EXPERIENCE I HAVE EVER HAD.

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

Dumb mistake!

Well, first I didn’t like the experience at all. But, making the mistake that I made has made me realize even more why you shouldn’t drink and drive.

October 12, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look