We were super well look after during the whole process by our advisor Robert, who provided excellent advice and find myself and my partner life insurances policies that we less expensive and with mor... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a great experience arranging my life insurance, all thanks to Savannah. She was absolutely delightful,friendly, professional, and incredibly knowledgeable. She explained everything clearly an... See more
recently used LifeSearch to arrange my life insurance, and I was genuinely impressed with the whole experience. From the start, the process was straightforward and stress-free. The advisor I spoke w... See more
Setting up life insurance is an absolute minefield, so after doing a quote through a comparison site and then getting a call from Georgia I was amazed how simple she made it. Georgia was amazing, gre... See more
Company details
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- info@lifesearch.co.uk
- lifesearch.com
4.8
Excellent
24K reviews
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Poor and Unreliable.
Poor communication from their respresentative. Didn't call when they said they would and eventually completely ignored my attempts to contact them. Pretty useless. Waste of time.
March 18, 2026
Unprompted review
Reply from LifeSearch
Hi Jack,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating poor communication can be, and we regret that this didn’t meet your expectations. At LifeSearch, we place a strong focus on clear and timely communication, and the experience you’ve described is not what our customers would typically experience or expect from us.
If you would like us to look at this please email us at customercare@lifesearch.co.uk, and we will be able to locate your file to investigate this further.
Many thanks,
Kimberly – Customer Care Team
I can't praise this service enough
I can't praise this service enough. I was initially skeptical, as I was just looking at different life insurance options - already having life insurance but looking for a cheaper alternative.
Having avoided a few calls, I answered to Wesley who provided me with a 5 star service, and resulted in a cheaper policy!
April 16, 2026
Spoke with Ryan in review team
Spoke with Ryan in review team, very helpful, informative and polite.
April 16, 2026
Steven was really nice to talk to and…
Steven was really nice to talk to and very helpful. Explained everything and made it a very easy process.
April 16, 2026
LifeSearch proposed a switch in my life insurance provider
LifeSearch proposed a switch in my life insurance provider with much better terms, switching me to Aviva. Lewis was (as previously experienced), very good with detail and communication, and sorted everything out. Excellent service from LifeSearch.
April 7, 2026
for helpful and knowledgable service…
for helpful and knowledgable service from Matthew who was friendly and gave me a great quote
April 16, 2026
Life Insurance Quotes - Jason
Jason was extremely helpful and keen with exploring options for life insurance cover in view of my own personal circumstances. He is a credit to his team and the company.
April 15, 2026
Unprompted review
Kebir
Kebir, was very professional he took time to explain everything and in some areas explained what the question was for, So I was more than happy to purchase my life insurance through him.
April 16, 2026
Rebecca was brilliant in dealing with…
Rebecca was brilliant in dealing with my Life Insurance, very polite and loved talking to her.
April 16, 2026
Unprompted review
Brilliant experience
Brilliant experience. Ethan was great. He is highly knowledgeable and guided me through the whole process with ease. I strongly recommend LifeSearch
April 16, 2026
Duncan provided an excellent service…
Duncan provided an excellent service throughout my life insurance setup. He kept in regular contact and made sure I was fully updated at every stage through both phone calls and emails. Very professional, reliable, and easy to deal with. Highly recommended.
April 16, 2026
Very professional and friendly.
April 16, 2026
Very helpful and patient Rob checked…
Very helpful and patient Rob checked things out for me and make the process so easy to go over.
Highly recommend
April 16, 2026
Advisor very helpfull.Answered all my…
Advisor very helpfull.Answered all my questions.
April 16, 2026
The company did well but there was a…
The company did well but there was a delay from the underwriters which wasn't the best as it took several weeks to resolve.
April 16, 2026
Reply from LifeSearch
Hi Maggie,
Thank you very much for taking the time to leave your feedback.
We’re pleased to hear that you felt our team did well and appreciate you sharing your experience.
We’re sorry to hear about the delay you experienced. The underwriting stage is managed by the insurer, as they are responsible for assessing the application and requesting any additional information they may need. This can sometimes take longer than expected, and we understand how frustrating that can be.
Please be assured that we always do our best to liaise with insurers and keep customers updated throughout the process.
Thank you again for your comments.
Caroline - Customer Care Team
Misleading info about timeline to action…
Misleading information about how long the process would take. Delays and poor handling meant my premium increased by a significant amount due to a birthday. End product was as requested but stressful process due to delays.
January 9, 2026
Reply from LifeSearch
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience wasn’t as you expected.
We’re keen to review where we could have been better and will be in touch by email shortly to explain what we’ll be doing next.
Have a lovely day,
Julie – Customer Care Team
Excellent communication
Josh Adams was my advisor and he did a great job explaining the details of the policy. Very easy to talk to. 5* service
April 15, 2026
Unprompted review
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