Lifespan Kids Reviews 1,487

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and durability, often noting how well they hold up over time. Many people found the ordering process straightforward and the delivery service to be quick and efficient, with items often arriving sooner than expected. The ease of assembly for various products is also a frequently highlighted positive aspect. However, some customers experienced issues with delivery, including delayed parcels or items being sent to incorrect addresses. A few people also reported receiving products with minor defects, such as chipped wood or paint coverage issues, and some mentioned difficulties with replacement parts being out of stock or having long wait times.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers praise the good quality... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight quick dispatch... See more

Quality

Clients share positive opinions on quality, with many praising products as good quality, sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more

Rated 5 out of 5 stars

Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much! The instructions were clear, loved how the parts were identified by part number... See more

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

Everything was so easy! Parcel arrived without any problem and beat things I have been waiting for months to receive from interstate. All smiles here


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product and fast delivery

Great product and extremely fast postage which meant delivery within 3 days to a regional location in the week prior to Christmas. Only issue was two missing parts, however they are happily sending them out now.

January 2, 2024
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Lifespan Kids.
The website is easy to use - picking up is a seamless process from the Office Girls to the Forklift Drivers who put the items in your car - all the staff is Customer Orientated - hard to find these days !
You may be able to get things a little bit cheaper on line but the quality and service at Lifespan is outstanding
Maureen Dare

January 4, 2024
Rated 2 out of 5 stars

Quality not strong enough

Hi, the quality of the boat was disappointing, it was a Xmas present for my grandson and the lid broke within an hour, the wood failed where the hinges connect. I think the overall construction needs to be made stronger since it’s for kids.

December 27, 2023
Lifespan Kids logo

Reply from Lifespan Kids

Hello Jenny,

We thank you for the comment. Sorry to hear that this broke easily after an hour. Happy to have a look on this for you as this is the first time we received this comment on the cover unless too much force was applied on it which resulted to breaking. One of our team members will look into this for you and will reach out to ask for photos to further investigate with our manufacturer for a warranty claim.

Rated 2 out of 5 stars

Sent quickly but packaged poorly

The item was just sent in its own box. It was beat up because it went by post and had a big difficult to peel post label on the front. It was a Christmas present and while that presentation doesn't ultimately matter, it was an ugly thing to receive. No care was shown.

Short edit to the company's reply. It wasn't Australia Post's fault. They got what they were given, and that was a toy box that wasn't in an outer carton to protect it.

December 26, 2023
Lifespan Kids logo

Reply from Lifespan Kids

Hello JG,

We appreciate the comment and we're sorry to hear about how the package arrived. All our items leave our warehouse in mint and sealed condition, making sure it is properly and securely packed for added protection. Unfortunately, we only have third party services to rely on with delivery and we hold no control on the factors that will transpire during the freight's transit. We'll forward your feedback to Australia Post and we will conduct further investigation on this. One of our team members will also reach out to get more details.

Rated 4 out of 5 stars

Ideal swing a little tricky to assemble. …

The swing is adjustable for age which made it a good choice for our granddaughter. Delivery went well, good communication and arrived in good time. My son had a little trouble assembling as some holes were not in the right place and some fittings where not correct. But he resolved these and it looks great. Seat is also very sturdy.

December 26, 2023
Rated 4 out of 5 stars

6/5 stars for fun!

Overall very happy with flying fox. Only hiccup was going to the post office to pick up and it wasn’t in any post packaging so my daughter could see what it was (a Christmas present from Santa). My daughter gives it 6 out of 5 stars for fun!

December 23, 2023
Rated 5 out of 5 stars

Excellent customer service

I’m very happy with the quality and the quick delivery of the cubby! I was gifted the cubby, I paid delivery. When it was determined that the cubby ordered would not be in stock and delivered by Christmas lifespan kids replaced it with the white version and gifted me the price difference of around $100. This made my kids Christmas!

December 12, 2023
Rated 5 out of 5 stars

Great customer service

Great customer service. They were honest in telling me in might not be ready for Christmas which I was ok with. Other companies would just say yes it would be ready just to get your sale. I did manage to get the Coburg Swing play set before Christmas after all.
It was easy to organise pick up. Staff were friendly.
Product was as is. Was very easy to install with instructions and all timber pieces well marked.
Only negative was some of the large timber pieces were bowed and some smaller pieces were cracked. It did not prevent me from completing installation.

December 28, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look