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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting their helpfulness and belief in the learners' abilities. People frequently mention the positive and professional demeanor of the coaches and tutors, who are described as knowledgeable and approachable. Reviewers also appreciate the well-structured and flexible learning experience, noting the ease of navigating the learning platform and the engaging nature of the skills days. The overall service is often described as rewarding, with many consumers feeling supported and encouraged throughout their learning journey, which helped them build skills and confidence.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

User experience

Reviewers express high satisfaction with the user experience. Customers highlight the ease of understanding... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My apprenticeship experience was wonderful. I learned so much about hospitality, safety, and guest relations. I learned how to solve problems and how to initiate professional dialogue with a guest or... See more

Company replied

Rated 5 out of 5 stars

Just completed a level 5 Apprenticeship with Lifetime Training. Lifetime were very supportive. The learning platform is great, but their coaches are amazing. Angela was my coach, and she was incre... See more

Company replied

Rated 5 out of 5 stars

My learning coach had a lot of belief in me through out and despite personal challenges I am proud to have completed my learning and passed with a distinction. I would highly recommend lifetime traini... See more

Company replied

Rated 5 out of 5 stars

Flick was an amazing coach who supported me through and Louise’s training days really helped. Would recommend lifetime for anyone

Company replied


Company details

  1. Vocational School

Written by the company

Lifetime is the UK's top training provider, offering a wide choice of training solutions to our customers ranging from assessment of training & development needs for organisations to course advice & industry recognised qualifications for learners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My learning coach jenny was the best…

My learning coach jenny was the best none like no other and I'm pleased with how far she has gone past above and beyond to accomplish being a coach

January 2, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Chloe, thanks for your feedback and it's great to hear how supportive your coach has been! All the best, Lifetime.

Rated 5 out of 5 stars

Very happy with Lifetime

January 31, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Martin, thanks for taking the time to leave us feedback and we're glad that you're very happy with us! All the best, Lifetime.

Rated 5 out of 5 stars

CIPD Level 5

Great choice of courses and really helpful tutors

January 31, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Lindsey, thanks for leaving us a review and it's great to hear you've got such helpful tutors! All the best, Lifetime.

Rated 4 out of 5 stars

Lifetime apprenticeship

All information is vital and needed for the course. It is easy to sign up for and go through all of the courses would definitely recommend to anyone whose interested

July 25, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Katie, thank you for the review and it's great to hear that you'd recommend us! If there was anything you felt could have been improved, feel free to let us know at support@lifetimetraining.co.uk. All the best, Lifetime.

Rated 5 out of 5 stars

Lifetime training is excellent

Lifetime training is very thorough, its very easy to follow. And it's easy to understand. My assessor is great, she is always on hand for any extra help and support when needed.

January 17, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Laura, thank you for leaving us a review! It's great that you had such a helpful and supportive assessor, and that the course was easy to follow. All the best, Lifetime.

Rated 5 out of 5 stars

A positive experience

I feel Lifetime is helping me with the skills I need to progress, help is on hand at every step of the way if needed.

January 17, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Jane, thanks for the review and it's great to hear that you've got the help you need to grow your skills! All the best, Lifetime.

Rated 5 out of 5 stars

Very supportive

Very supportive, easy to use dashboard, good plan that helps you stick to times. Overall very happy and have learnt a lot so far. Coach Jessica does group sessions and one to ones which is great because it mixes it up and makes it easy to understand. Group sessions are great for learning content

January 10, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Debi, thanks for taking the time to comment and we're glad that you were well supported and found the system easy to use! All the best, Lifetime.

Rated 5 out of 5 stars

My experience

Communication is transparent as can be, always being up to date, when help is needed it’s there, reviews are frequent to my weak and strong points, overall satisfied with everything

January 4, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Gabriel, thanks for leaving us your comments and we're glad to hear that you're satisfied with everything! All the best, Lifetime.

Rated 1 out of 5 stars

Taking money from me without providing services

I signed up for this course several years ago for personal trainer.
I have had payments coming out of my wages for student loan which was a surprise to me as I had cancelled the course. I had not been sent books to enable me to complete the course which were supposed to be included. Now contacting them I have been told the department is shut and no-one is able to help me AT ALL! Funny how there is still someone able to take the money though!
This company is taking money from me for services that they HAVE NOT provided.
The course itself was £2849 years and years ago. despite all of the payments they have taken from me in the hundreds each time. They are saying I still owe £3147.88
I will be reporting to the FCA and Trading Standards.

January 3, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Stacie, thanks for taking the time to leave us your feedback; we've contacted you directly to discuss your concerns, so hope to hear from you soon to see what we can do! All the best, Lifetime.

Rated 5 out of 5 stars

Front Office Apprenticeship

My Front Office apprenticeship has been a remarkable journey in my professional growth. The exposure and support from my learning coaches has been effective and shaped me into a more confident and competent Manager.

December 3, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Mr and Mrs Mitchell, thanks for leaving us a review and it's great to hear about your remarkable journey! All the best, Lifetime.

Rated 5 out of 5 stars

Liftime training

Its good because you can do it in your own time.

December 20, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Charlotte, thanks for leaving us a review and it's great to hear you're finding the apprenticeship works for you! All the best, Lifetime.

Rated 5 out of 5 stars

I would definetly recommend Lifetime…

I would definetly recommend Lifetime Training. I was able to work through my Level 2 in Health and Social Care without any issues. The coursework and reading online is very straight forward and clear. My lifetime coach has also been supportive of my progress. I now hope to complete a higher level.

December 8, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Viya, thanks for leaving us a review and it's great to hear what a supportive coach you had! Good luck with your next course! All the best, Lifetime.

Rated 5 out of 5 stars

Katy - Brilliant Lifetime coach

Katy my Lifetime training coach is excellent she contacts me regularly to make sure I’m all ok with the course. I really enjoy the course as the structure online is simple to complete

December 6, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Maria, thanks for taking the time to leave a review and it's great to hear your coach Katy was so excellent! All the best, Lifetime.

Rated 5 out of 5 stars

Great platform to Improve your skills…

Great platform to Improve your skills and knowledge of your organisation and business.

November 29, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Mrs Zaidi, thanks for the comment and it's really good to hear you've been able to build your skills and knowledge! All the best, Lifetime.

Rated 5 out of 5 stars

Highly recommend

Everyone at lifetime learning are supportive and understanding. I have mental health issues that have and is impacting my ability to do my work but they have and are supporting me and working with me to be able to complete my nvq. I highly recommend this company x

November 29, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Aisha, thanks for the review and it's great everyone was so supportive, thanks for the recommendation! All the best, Lifetime.

Rated 5 out of 5 stars

I've done two apprenticeships with…

I've done two apprenticeships with Lifetime now. They are really supportive, have invested in their learning platform so it's easy to navigate and use a mixture of learning content with opportunity for your own reflection.

November 29, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Caitlin, thanks for leaving us a review and it's great you found it so supportive, and that you have come back for another course! All the best, Lifetime.

Rated 5 out of 5 stars

Fantastic support from my coach and…

Fantastic support from my coach and customer services, easy to follow apprenticeship , as an older learner I never felt as though I couldn't do it.

November 29, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Angela, thanks for leaving us a review and it's great that you had such fantastic support from your coach and customer support! All the best, Lifetime.

Rated 5 out of 5 stars

Lifetime training are supportive…

They are super friendly and supportive at life time training and always listen to what I have to say and are helping me a lot to achieve my work goals and they are also very understanding and knowledgeable.

November 22, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Sarah, thanks for taking the time to comment and it's we're glad to hear you had friendly and supportive people helping you achieve your goals! All the best, Lifetime.

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