The Light Reviews 138

The Light Bolton, the screens are smaller than your usual multiplex, so not ideal for giant blockbusters but it's a great little cinema for regular movies. Staff are all super friendly and it almost has a family run feel to it. Great cinema for taking young children to.

I visited the Light Stockport during the Easter break with my daughter and her Friend and we had a very enjoyable meal in the lovely foyer - made extra nice due to the helpfulness of Sharon a member of staff who was fabulous - thank you

Saved to take my children bowling during half term, unfortunately there was a technical issue with my lane and missed half of my bowling and the lane was booked directly after me, children really dissapointed we had to leave, was told i had been refunded, that was 9 days ago and still not recieved my refund after numerous messages to the online chat and even visiting the branch who couldnt help either. Will never use again. I will be contacting my bank to see if they will get the money back. Shocking customer service

I was a Light member for several months, but after experiencing really bad service I decided to leave. I returned today after some time away as I really wanted to watch Dune Part 2, but found that once again the same issue had not been resolved.
Dear Light….
Please answer me this question….
WHY IS THERE AIR CONDITIONING RUNNING ON COLD IN A SCREEN WHEN IT IS 7 DEGREES OUTSIDE ?
Once again I had to wear my coat in the screen during the film, and as the lovely dry cold air was being pumped through the system I also developed a very sore throat.
I had to leave the film half way through once again, but this time I will make 100% sure that I never return to this cinema chain again, especially as the feedback goes totally unnoticed. I like to give calm and proactive feedback to help companies but they just don’t listen, even though the staff are all aware.
Be warned take a warm coat, if you’re going to visit!

Appalling service . Tried to book a bowling party for my son. Had to be called back. They didn’t. A message left saying texts only - no answer phone messages! Four days later tried to use the live chat feature- again no use or response. I have gone to Banbury Bowl instead - booked immediately without hassle.

Visited the Light Cinema today, had food and went to see a show. The food was wonderful and we were served by a great guy called Adam who was working behind the bar area, who was really warm and friendly and who chatted with us during our stay. Lovely to be served by an employee who is genuine and wanted to make our visit there today a happy one.
Well done Adam....be back soon to this fabulous venue.

First trip to the Light at Addlestone. 10 out of 10 for effort in trying to create a great atmosphere pre film.

A nice bar, great seating and a cool little pizza bar in the corner to grab a bite before your viewing.

Knocks the socks off the usual Odeon and Vue offerings (and their overpriced junk food and syrup based beverages).

A very convivial place to visit for a movie… well done 👍

Redhill- does there really need to be 30 mins of advents and a short film before the movie on a children screen sitting? Not very appropriate for a 4 year old either at 10am. Lovely cinema I hope the management take note because it just spoils the trip out for young children and their carers.

I would like to thank Tom the manager at the light cinema walsall.There was some sound issues with a concert we went to see.He gave us two tickets to another showing and free popcorn.
Now this is what you call problem solving and fantastic customer service.Thanks Tom.

Absolute ripoff!! Twice as expensive as other cinemas for the same sh**ty seat, unless you wanna pay even more to get a slightly bigger seat, money merchants!

Booked in wrong place in error. Their website does not make it clear where you are booking. No way to contact them at 8.30pm so had no choice but booking again in the right location.
I was told that the original booking had been refunded and would be in my account within 5 days. That was almost 3 weeks ago and I am still waiting despite contacting them and chasing this twice. Absolutely awful customer service, don't recommend to anyone.

Don’t eat here!!
Honestly, such a waste of money and don’t expect any sort of customer service as they really don’t care! The adult burger was the same size as kids one, the kids hot dog was soo rubbery that my son couldn’t eat it. Ribs were just bland and they couldn’t even be bothered to cover all of them in sauce. Just altogether really poor.

Redhill - shocking service or lack of. This is the second occasion that we’ve had the same problem. 2 staff on to serve all food, drinks and coffees before a film starts. Queued for 25 minutes and left before we missed the film. The staff were obviously stressed, so were quite rude and abrupt to people too.
No soap in toilets and broken toilet roll dispensers.
Two stars given as the cinema itself is nice and clean, shame the rest let’s it down

Had been going every Saturday to the Light Redhill for takeaway pizza, which was delicious. In the last 2 weeks, the pizza quality has dropped by a lot, and the service is even worse than it was before. Real pity, as it was exciting when it originally opened. Wasted opportunity to build a good reputation.

Poor customer service in Sheffield, would not listen or even pretend to care how disruptive a group at the back were being when I left the screen twice to ask them to intervene. It was ruining the film for me and others.
No understanding, empathy, apology...just a dismissive attitude.
They gave me vouchers for another screening eventually but I would've preferred to just be treated a little better, even if it was outside company policy to intervene.
I've been going here for 6yrs now and this is the only time I've asked for help, doesn't fill me with confidence.

Cashless venue! How do you use the arcade machines?? Totally disappointed cash not taken

I took my granddaughter here for her birthday, and being a certain age I have recently got my first iPhone which I still can’t understand, well the staff where so helpful and understanding getting the right code up for scanning. The cinema it self was clean comfortable seats and so child friendly. I was helped by a lovely lady called trixi with my coffee and Childs popcorn deal which is great value for money. Afterwards in the red the child’s menu was very varied and once again the staff who helped me with my phone . The lovely lady Paris came over and helped me as I had to order at the bar as still not understand the menu with my phone (old dog new tricks ) nothing was to much trouble for her. The meal arrived quickly and was great value and very tasty. All in all a great afternoon in a child friendly atmosphere and cinema with lovely staff. I will definitely be coming back so please try as it’s great value for money . A 5 star experience. Thank you

Love, love, love coming here! Always such a treat and the staff are so nice :) I always feel so comfortable when watching a film here, and while the food prices are a little much, they do make it worth the price.

Overpriced tickets and uncomfortable seats. Banbury needed more cinema screens but the closure of the Odeon is great shame. They are not keen on cash.

First visit yesterday with my family. I booked on line three back row recliners . I trusted that the booking was correct, however when looking for our seats we had front row loungers, awful and so disappointing. Online booking needs checking out. This has never happened with other cinemas or theatres. Not a soul around for customer service. Something that needs to be looked into.