First class customer service like this is rarely seen nowadays and is especially welcome in these unprecedented times. Ordered 3 times now and delivery has been either the same day or the next. Ja... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another great experience, choosing some great new wines & spirits, nothing is too much trouble to ask These guys, Great service and A First class approach in assisting you with your choices. Deli... See more
Company replied
Such an amazing company. Great value, superb service. Very knowledgeable. Fantastic delivery times. If you want wine in South Yorkshire this is the place. Lots of interesting wine that you simply can’... See more
Company replied
Ordered wine online. The site is easy to navigate and the only one I have seen to offer the option of alcohol content as a filter. Delivery very quick and always friendly. Good range of prices so I ca... See more
Company replied
Company details
- Wine Store
- Alcohol Store
- Alcoholic Beverage Wholesaler
- Liquor Store
- Wine Club
- Wine Wholesaler and Importer
Information provided by various external sources
We believe that wine should be celebrated and enjoyed by everyone. Our aim is to give people confidence when navigating a wine list or buying a bottle for a special occasion, as well as exploring what we love about the wine world in a down to earth, human way. Lightfoot Wines is an independent wine and spirits retailer, based in Wentworth Village, South Yorkshire. We are also online and can deliver to anywhere in the UK. visit www.lightfootwines.co.uk for more info!
Contact info
Main Street, S62 7TL, Wentworth, United Kingdom
- 01226 743 298
- mail@lightfootwines.co.uk
- lightfootwines.co.uk
4.9
Excellent
177 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly fast delivery
Started ordering from lightfoot wines during lock down and still use them now.
All wines I had are good.
Keep up the good work guys.
October 15, 2021
Unprompted review
Always first class service
Always first class service. Usually same day delivery, and always with a smile. Can't fault Lightfoot.
August 20, 2021
Fabulous selection of stunning wines.
Fabulous selection of stunning wines.. worth a visit
May 8, 2021
Unprompted review
Never fail to give top class service…
Never fail to give top class service along with first rate wines
March 12, 2021
Reply from Lightfoot Wines
Thanks so much Alan, we're extremely lucky to have great customers, such as you and June!
Really friendly service and quick…
Really friendly service and quick delivery, we placed the order at 11am and had the wine by 4pm the same day.
Only problem was me and my wife drank the wine far to quickly! We will definitely be ordering some more.
5 out of 5 for service and product quality
March 12, 2021
Reply from Lightfoot Wines
Thanks Stephen! Glad you're happy with the wine and service.
Reply from Lightfoot Wines
Thanks Billy! We appreciate the kind words
Iconic seal on the bottle is missing!!
Customer care response is excellent before purchase but unfortunately I received an item that was not as advertised.
The iconic seal on the bottle was missing, which lead me to think it might not be genuine.
I called to enquire why, I was given a silly excuse that they might have fallen in transport but the inside will still taste the same.
No replacement was offered.
January 11, 2021
Reply from Lightfoot Wines
Hello there,
We are ever so shocked and disappointed to hear that you aren't happy with us, especially considering that when you raised the issue with us in our live chat function, you thanked us for our explanation. If you weren't happy with the explanation, it would have been easier to let us know then, rather than leave a negative review that can have repercussions on our small business.
The wax 'seal' is a button on the the bottle. It is not a seal, it is a bit of wax that is stuck on the front of the bottle. As I had explained to you, it is possible that it could have fallen off in transit, or when it was being bottled they might have not stuck it on properly. Had this been a seal that could have let air in and taint the product then of course we would have issued you a refund straight away.
When we told you the inside will still taste the same, it wasn't as much of an excuse, more of an assurance. I also went on to say that we've been using the same importer for Lou Flouret for several years and never had a problem.
The reason why we didn't offer to replace the bottle is because that was our last bottle in stock, which I had made you aware of before you made your purchase. We can't be sure as to when we are getting more in, so I literally didn't have another bottle to replace it with.
I did however end our discussion with these words "sorry if this has disappointed you. Let me know if there's anything else I can do. If you choose to order from us again, I will be sure to send a bottle with the badge intact". This gave you another opportunity to respond. Had you wanted to send it back and request a refund, we would have done that for you.
I sincerely hope you enjoy the Lou Flouret, and this incident hasn't tainted the taste for you. Thank you for your custom.
If you still feel that our response is inadequate then feel free to email james@kynsman.com and we can action this further.
Fantastic knowledgeable staff
Fantastic knowledgeable staff, fantastic wine at fantastic prices.
January 1, 2021
Reply from Lightfoot Wines
Thank you Alex! Hope you enjoyed the mystery wine case
Good customer service
I had received a broken product which was a Christmas gift and James kindly sent me a replacement to sort the problem out very effective customer service.
December 27, 2020
Reply from Lightfoot Wines
Thank you Eda,
Glad that we could sort everything out for you!
The most amazing customer service
The most amazing customer service! James responded within minutes to my query. Our wine arrived in record time too, super impressed. Feeling the spirit of Christmas’
December 25, 2020
Reply from Lightfoot Wines
Thanks Laura! Glad we keep provide some Christmas cheer!
Highly recommended
We have been very happy with the quality and service from Lightfoot Wines.
We are keen on supporting local businesses and although we are relatively new customers we are glad to say that from now on we will always buy our wine from them.
Highly recommended!
December 25, 2020
Reply from Lightfoot Wines
Thank you Mr James! Merry Christmas and a happy new year!
I placed the order from the USA by live…
I placed the order from the USA by live chat and email. James was most helpful, he arranged everything and as the delivery address was close by, he arranged a personal delivery. An excellent and efficient service throughout. Highly recommended.
December 21, 2020
Reply from Lightfoot Wines
Thank you Mr Pilling! We're glad that you're happy with our service and hope you have a lovely Christmas
Ordered on line as I have previously
Ordered on line as I have previously. Delivered following day
Great service and value for money.
Lots to choose from
Delighted as always
December 17, 2020
Reply from Lightfoot Wines
Thanks Mr Cammock! We're very grateful for your continued support. Merry Christmas!
Order carried out expeditiously and…
Order carried out expeditiously and delivery on time.
December 17, 2020
Reply from Lightfoot Wines
Thank you for your lovely review. Merry Christmas!
First order.
First order, and it won't be the last.
Very quick turnaround for delivery.
December 9, 2020
Reply from Lightfoot Wines
Thank you Martin, enjoy the wine!
Been looking for this Armagnac for a…
Been looking for this Armagnac for a few months now. Reasonably priced, prompt delivery but had hoped that delivery would have been included with an order of more than one bottle.
December 8, 2020
Reply from Lightfoot Wines
Hi Peter, thanks for your great review and thanks for the feedback on delivery.
We offer free delivery through DHL on orders over £100 . We'd love to be able to reduce this threshold, but anything under eats too much into our margin. We don't make anything on the delivery charge, it is simply a cost that we incur from DHL, and unfortunately have to pass on.
Hope this clears it up, and once again, thanks for your order and lovely review. It's greatly appreciated!
James
Smooth service
My first order went smoothly. Really happy with the choice of wines available (would love a vermentino please!) Will order again thanks.
December 3, 2020
Reply from Lightfoot Wines
Thank you ever so much for your order and your kind words! We're really pleased to hear you're happy with the choice and we'll keep an eye out for some vermentino.
Excellent service
Excellent service from beginning to end. The additional bonus of having an expert like James on hand to help with selection of wine to suit the needs of my clients is always a great help. I will definitely be using Lightfoot again in the future.
December 2, 2020
Reply from Lightfoot Wines
Thanks James! Your kind words are really appreciated.
Excellent communication and service…
Excellent communication and service again. Thank you.
December 2, 2020
Reply from Lightfoot Wines
Thanks so much for your kind words Emma, and thanks for your purchase
Reply from Lightfoot Wines
No problem Gary! Thanks again for your custom and support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.