We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
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Review summary
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Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good service
The whole buying and installation process was very easy. The company’s operatives were highly skilled and knowledgeable
March 25, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Sophy. We are delighted to hear the whole process was easy from start to finish and that our team were skilled and knowledgeable. Your feedback means a great deal to us. ⚡
Fully satisfied with a job done well with very polite installers
Ricky & George arrived exactly on time did an excellent job and totally explained how everything worked before they left. I can thoroughly recommend this Company and these staff are a credit to you.
April 1, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Claire. We are so pleased Ricky and George provided such a professional and informative service. Your recommendation means a lot to us. ⚡
From start to finish very good service
From start to finish very good service. The men sho came to fit the new unit were great, cheerful and very tidy. Cleared up and youi wouldn't have known they had been. Looking forward to great internet now. Thank you.
March 25, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Christine. We are delighted to hear you received very good service from start to finish. It is wonderful to know the team were cheerful, tidy and left everything just as they found it. We hope you enjoy your new connection and the great internet ahead. ⚡
Had to wait 4 days but on the day all…
Had to wait 4 days but on the day all went well. Broadband up and running again for all my gizmos. Very pleasant guy who solved the problem and before leaving he explained what he had done.
Overall a better service than I had with another company that took several weeks and 5 or 6 engineers to resolve.
March 30, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your feedback Dave. We appreciate your patience while waiting for the appointment and are pleased to hear everything went smoothly on the day. It is great to know the issue was resolved quickly and clearly explained, and that you are now back up and running. We are also glad to hear you found the experience an improvement compared to your previous provider. ⚡
Lighting Fibre
Arrived at stated time for installation work carried out professionally very friendly and helpful great team was up and running as soon as installation completed
March 24, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Geoff. We are so pleased the installation went smoothly and that the team were friendly and efficient. ⚡
Excellent Company
Really friendly service from start to finish. Kept fully informed of progress. The engineers were very helpful and tidy. Very impressive service and would heartily recommend this company.
March 20, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Lindsay. We are so pleased you had a smooth and well communicated experience and that our team made such a positive impression. ⚡
The installation went very smoothly and…
The installation went very smoothly and was quicker than I thought. One of the team kindly connected some of my gadgets to new modem.
March 17, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Janet. We are so pleased the installation was quick and that the team were helpful in getting everything set up for you. ⚡
good instulation
Very good arrived on time and was helpfull and completed within 2 hours
March 20, 2026
Reply from Lightning Fibre
Thank you for the five stars. We are glad the installation was quick and that you had a positive experience. Your feedback is greatly appreciated. ⚡
great experiance had my inet fixed…
great experiance had my inet fixed within a day. perfect experiance as always.
March 28, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Alex. We are so pleased your internet was fixed quickly and that you continue to have a positive experience with our team. ⚡
I recently moved over to lightening…
I recently moved over to lightening fibre and from the first call to enquiring, to the day of changing over all went smoothly and straight forward. Fantastic friendly, professional and patient staff who clearly talked me through it all. Would highly recommend.
March 17, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Miriam. We are so pleased the whole process was easy and that our team provided clear and friendly support throughout. Your recommendation means a great deal to us. ⚡
Raechell -
Fantastic customer service on the phone. Great job done at property.
Really pleased I finally moved to Lightning Fibre.
March 18, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Raechell. We are so pleased you had a great experience both over the phone and during the installation. We are glad you are happy you made the switch. ⚡
From start to finish the whole process…
From start to finish the whole process was excellent. A very good service.
March 21, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Tony. We are delighted to hear the whole process was excellent from start to finish. Your kind feedback means a great deal to us. ⚡
Great communication from the order to…
Great communication from the order to delivery. Service is good value and works well!
March 18, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Jeremy. We are so pleased you found the process clear and that you are enjoying reliable service at great value. ⚡
Excellent service
Excellent service, the installation team very helpful so far no problems the speeds of Internet are as promised.
March 21, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the installation went well and that you are enjoying the service and speeds. ⚡
Reply from Lightning Fibre
Thank you for the five stars John. We are glad you had a great experience with our teams. Your feedback is greatly appreciated. ⚡
AAAA* Absolutely amazing
Absolutely amazing treatment from Luke and Ryan. Nothing was too much trouble. They both helped me today with lots of laughs. This is the best Broadband/WiFi company I have ever used. I honestly cannot fault these young men.
I think they were thinking "omg does she ever stop talking "🤣🤣🤣
Great company but Luke and Ryan make it amazing
Thank you both so much x
March 27, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Sam. We are so pleased Luke and Ryan provided such a friendly and helpful service and made the experience so enjoyable. Your kind comments mean a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Patrick. We are delighted to hear everything worked perfectly from start to finish. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for the five stars. We are glad you are happy with the product and service. Your feedback is greatly appreciated. ⚡
it makes a splendid change
it makes a splendid change to deal with staff from a company that wants to give customers a great feeling when doing business with them the fitters could not have been more helpful rob and glenn well done
March 19, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased you enjoyed dealing with our team and that Rob and Glenn provided such helpful service. ⚡
Very efficient installation and transition.
Very efficient installation by helpful and friendly workers. All went smoothly with no problems and straightforward transition.
March 19, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Hazel. We are so pleased the switch was smooth and that you found the team helpful and efficient. ⚡
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