We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
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Review summary
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Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Just a few teething problems
Just a few teething problems, very good at answering the queries, via phone and email. Just waiting for the phone connection . However being the easter Bank Holiday, I expect this will be later in the week. Overall excellent.
March 31, 2026
Reply from Lightning Fibre
Thank you for your review Dean. We are glad to hear our team have been helpful and responsive. We appreciate your patience and expect your phone connection to be completed shortly. ⚡
Easy pleasant transaction fitted…
Easy pleasant transaction fitted earlier than booked and all good so far. Recommended .
March 31, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Brian. We are so pleased the process was smooth and that you were up and running sooner than expected. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Susan. We are delighted to hear everything is all good and that you are very pleased. Your feedback means a great deal to us. ⚡
It stopped working after 6 days
It stopped working after 6 days. No engineering over bank holiday weekend. Very disappointed!
March 31, 2026
Reply from Lightning Fibre
Thank you for your feedback. We are very sorry to hear your service stopped working and understand how frustrating that must have been, especially over the bank holiday. We are pleased we were able to get an engineer out within a day and resolve the issue for you. Thank you for your patience and we hope everything is now running smoothly. ⚡
Amazing service
Amazing service, rob & Glenn was very professional and the broadband is lighting fast, thanks very much for a top service
March 27, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Frank. We are so pleased Rob and Glenn delivered a great service and that you are enjoying the speed. ⚡
Fantastic service
Andy and Ricky the technicians from Lightning were brilliant. They arrived on time and explained what would need to be done. They were very considerate of my concerns, that I didn't want a lot of extra wires running through my house. Together we worked out the best solution and they quickly carried out the work. They were very conscious to install the broadband with the least disruption and damage to the wall. All in all they did a fantastic job and I was very pleased with the service.
March 26, 2026
Reply from Lightning Fibre
Thank you for the five stars Elaine. We are glad Andy and Ricky provided a great service with minimal disruption. Your feedback is greatly appreciated. ⚡
Reply from Lightning Fibre
Thank you for your wonderful feedback Robert. We are so pleased you had a great experience throughout. ⚡
The 2 installers very professional and…
The 2 installers very professional and two very nice and pleasant guys nothing to much trouble for them and managed to please my wife!! What else can I say
March 25, 2026
Reply from Lightning Fibre
Thank you for the five stars Richard. We are glad the installers provided a great service and made a positive impression. Your feedback is greatly appreciated. ⚡
Quality installation installed quickly and professionally
This installation of the full fibre broadband into our house was quickly and professionally carried out by two nice, friendly,members of the lightning fibre team, …..I think they were Frederick and Georgia, and they were helpful with my questions .
Thanks again everyone.
March 28, 2026
Reply from Lightning Fibre
Thank you for the five stars David. We are glad you had a smooth installation and a positive experience with the team. Your feedback is greatly appreciated. ⚡
The engineers arrived on time
The engineers arrived on time. Upon arrival they explained everything that they were going to do from start to finish. Considerate of carpets. Very polite and courteous.
March 28, 2026
Reply from Lightning Fibre
Thank you for the five stars. We are glad you had a positive experience with our team. Your feedback is greatly appreciated. ⚡
Professional
Explained everything beforehand. Professional, friendly and cleaned up afterwards.
March 27, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Semra. We are so pleased you had a clear and professional experience with our team. Welcome to the Lightning Fibre family!⚡
Excellent service
Excellent service, on time and date, my laptop processing time markedly reduced when compared to Sky. Keep it up.
March 28, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear the installation was completed on time and that you are already noticing a real improvement in performance. It is great to know your experience has improved and we truly appreciate your support. ⚡
It was easy talking to a real person
It was easy talking to a real person. Installer was friendly, neat and tidy.
March 24, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Mark. We are so pleased you appreciated being able to speak to a real person and that the installation went smoothly. ⚡
Competent speedy and polite
March 27, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Peter. We are delighted to hear you found our service competent, speedy and polite. Your feedback means a great deal to us. ⚡
Service wjth a smile
It is nice to gave a local company to supply broadband to me brilliant from start to finish especially Jess the engineer that installed my broadband was very good at her job very polite and friendly , service is very good no complaints from us.
March 31, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Isobel. We are so pleased you are happy with the service and that Jess provided such a friendly and professional installation. ⚡
Great service.
Simple switch over process. Installation engineers were very efficient & polite. Good value & great service. It is good to support a local company.
March 24, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Andy. We are so pleased the switch was easy and that you found the team efficient and professional. Your support means a great deal to us. ⚡
Jess and Conor did an excellent job…
Jess and Conor did an excellent job today connecting us up to Lightning Fibre, they were very neat and tidy and explained everything once up and running, this follows initial contact with Matthew who was able take all our details and put together a great plan for the next two years.
It’s much appreciated and looking forward to having the faster speeds.
April 2, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for the five stars. We are glad you had a great experience with the team and hope you enjoy your faster connection. Your feedback is greatly appreciated. ⚡
Very accommodating. Top service.
Phoned up enquiring if they would drop my price to the current advertised price on their website as I was on an older more expensive rate. The lady I spoke to was friendly and helpful, changed it without a problem. Lightning Fibre is the best provider I’ve ever used, only improvements I would like to see is an updated router to WiFi 6e/7 standard and with more than 1 2.5gbps port and offering 5gbps home package.
March 3, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Stephen. We are so pleased we could help adjust your package quickly and that you are happy with the service. We also appreciate your suggestions and will pass them on. ⚡
I telephoned to ask for advice about…
I telephoned to ask for advice about poor wifi in other parts of my house. The advisor was very helpful, listened carefully and suggested other options. It was quickly resolved, my tariff was changed and a booster arrived promptly. I am now very happy with the wifi coverage
March 26, 2026
Reply from Lightning Fibre
Thank you for the five stars Rob. We are glad we could help improve your WiFi coverage and that you are happy with the service. Your feedback is greatly appreciated. ⚡
Very good service
The whole buying and installation process was very easy. The company’s operatives were highly skilled and knowledgeable
March 25, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Sophy. We are delighted to hear the whole process was easy from start to finish and that our team were skilled and knowledgeable. Your feedback means a great deal to us. ⚡
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