We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
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Review summary
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Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had my new fibre broadband done by the…
Had my new fibre broadband done by the legends Rob and Glenn. Looked a challenging install but they spared no effort, went round the house so I could have it in the room of my choice. Thanks guys. Service has been faultless since.
March 30, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased Rob and Glenn provided such a dedicated service and that everything is working perfectly for you. ⚡
The engineer was helpful and friendly
The engineer was helpful and friendly. He was able to fix our issue and all is working well as we need.
April 9, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the issue was resolved quickly and that you found the engineer helpful. ⚡
You came when you said and till now…
You came when you said and till now I’ve had no problems.
The two blokes who came were friendly and competent.
I small comment one person I spoke to on the phone wasn’t as nice as the rest.
April 2, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Nellie. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Reply from Lightning Fibre
Thank you for your wonderful feedback Mandy. We are so pleased you experienced quick, reliable service and that the team were helpful. ⚡
Friendly helpful staff making the…
Friendly helpful staff making the transition stress free, Thank you!!
March 31, 2026
Reply from Lightning Fibre
Thank you for your fantastic feedback Trevor. We are so pleased the team made everything easy and stress free for you. ⚡
Very Pleasant Experience
When I first contacted the company, I was immediately impressed with the great customer service. I had a very pleasant conversation with Ben who was very helpful in answering my questions. He set up the account for me and the office staff kept me informed with progress. The installation went very smoothly, and the cable was installed exactly as I had discussed with Finlay and Jacob who did a very neat job. I am very impressed with Lightning Fibre who seem to put good customer service as it's prime objective.
April 1, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Louis. We are so pleased you had a smooth experience from start to finish and that the team provided such helpful and professional service throughout, welcome to the Lightning Fibre family! ⚡
Very friendly service
Very friendly service, arrived on time and fitted very quickly with no fuss. Very professional service and would highly recommend
April 1, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Jade. We are so pleased the installation was quick, professional and hassle free. Your recommendation means a great deal to us. ⚡
They were so helpful
They were so helpful , nice and polite every time we contacted them ,even with us having a problem with them put it in they kept us in the loop if what was going on . Excellent service
April 1, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Annette. We are so pleased you found the team helpful and communicative throughout. We really appreciate your support. ⚡
Amazing sarvice lovely Speed 🚄
March 31, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Jaymal. We are so pleased you are happy with the speed and service. ⚡
Great experience
Great experience! More than happy, used Lightning fibre for several years now.
April 2, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Melwyn. We are delighted to hear you have had a great experience and that you have been happy with our service over several years. Your continued support means a great deal to us. ⚡
I have had no problems with lightning…
I have had no problems with lightning Fibre the staff are always on the ball and informative about what's going on (Regular emails).
I have found the company very competitive and I see no reason for looking elsewhere, many thanks.
March 30, 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Simon. We are so pleased you are happy with the service, communication and value we provide. ⚡
Staff are very welcoming and friendly.
Staff are very welcoming and friendly.
They are most helpful and efficient.
When Francesca emailed me that an engineer will be on site in the morning he was there.
The engineer completed the outside work in good time.
All went well.
April 8, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were friendly and efficient and that everything went smoothly on the day. ⚡
Not specifically related to the last…
Not specifically related to the last renewal. Been a reliable service. Any problems usually explained or fixed quickly. Just a one click renewal of my existing 2 year contract. Third renewal. Like the local community support too. Thanks.
March 30, 2026
Reply from Lightning Fibre
Thank you for the five stars John. We are glad you continue to have a positive experience with us. Your feedback is greatly appreciated. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Maria. We are delighted to hear you found our service efficient, prompt and professional throughout. Your feedback means a great deal to us. ⚡
Great installation workers
Lovely, friendly helpful and smoothly quickly done thank you
April 9, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for the five stars Stephanie. We are glad you had a positive experience with our customer service. Your feedback is greatly appreciated. ⚡
Very helpful customer service
Very helpful customer service, friendly staff explained everything in plain words that I could understand.
March 26, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Shirley. We are so pleased you found the team friendly and the support clear and helpful. ⚡
The installers arrived on time
The installers arrived on time. Left no mess and did a good job
April 8, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Marie. We are so pleased the whole process was smooth and that the team were helpful and professional throughout. ⚡
Polite helpful and tidy
Everything went very well from start to finish, from first talking to lighting fibre about installation and any concerns I had I was completely reassured. All went very smoothly the day it was installed, the 2 men that came were neat tidy and polite and when they had finished they helped me set up my TV and phone.
Very happy with all aspects of the connection.
March 31, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Frances. We are so pleased the whole process was smooth and that the team were helpful and professional throughout. ⚡
Just a few teething problems
Just a few teething problems, very good at answering the queries, via phone and email. Just waiting for the phone connection . However being the easter Bank Holiday, I expect this will be later in the week. Overall excellent.
March 31, 2026
Reply from Lightning Fibre
Thank you for your review Dean. We are glad to hear our team have been helpful and responsive. We appreciate your patience and expect your phone connection to be completed shortly. ⚡
Easy pleasant transaction fitted…
Easy pleasant transaction fitted earlier than booked and all good so far. Recommended .
March 31, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Brian. We are so pleased the process was smooth and that you were up and running sooner than expected. ⚡
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