We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service... See more
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Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Company details
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly and professional made to…
Very friendly and professional made to feel comfortable.
April 9, 2026
Reply from Lightning Fibre
Thank you for the five stars Donald. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Connection review
Engineer was very professional and did a great job
Only downside is that there is no app like sky where you can check speed
I have checked speed which wasn't the 300 I signed up for especially upstairs
Find it difficult to contact service
April 11, 2026
Reply from Lightning Fibre
Thank you for your feedback Terry. We are pleased to hear the engineer provided a professional service and did a great job. We are sorry to hear about the concerns with speed and contacting support. WiFi speeds can vary around the home, especially upstairs, and we would be happy to look into this for you and ensure you are getting the best possible performance. Our local support team is available 7 days a week on 01323 380260, or you can email ask@lightningfibre.co.uk. You can also open a ticket through your customer portal and we will be happy to assist. ⚡
Reply from Lightning Fibre
Thank you for your lovely feedback Sandra. We are so pleased you are happy with the service and our team. ⚡
Engineer staff was very friendly
Engineer staff was very friendly, got the work done efficiently and also kept me informed with what work they were carrying out
April 11, 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Danielle. We are so pleased the team were friendly, efficient and communicative. ⚡
The service tech guy was right on time
The service tech guy was right on time, got us hooked up in no time at all, helped me login to my Smart TV and everything has been up and running ever since (a week now)! Thanks!!
April 11, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Ruth. We are delighted to hear the engineer arrived on time and got everything set up so quickly for you. It is great to know they were able to help with your Smart TV and that everything has been running smoothly since. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Patricia. We are delighted to hear everything was completed quickly and efficiently. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your lovely feedback Chris. We are so pleased you experienced a quick and tidy service. ⚡
So far so good extender works well so…
So far so good extender works well so far no problems
April 9, 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Paul. We are delighted to hear everything is working well and that the extender is performing as expected. We hope you continue to enjoy a smooth and reliable service. Your feedback means a great deal to us. ⚡
So pleased we changed to Lightning…
So pleased we changed to Lightning Fibre
Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service!
No drop offs or dead spots since we switched either
Amazing!!
March 25, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review Shirley. We are delighted to hear you are so pleased you made the switch. It is great to know the installation was thorough and that the team went the extra mile to ensure everything was connected, even your iRobot. We are also pleased you are enjoying a reliable connection with no drop outs. Your feedback means a great deal to us. ⚡
Very friendly people and efficient
Very friendly people, whether on the phone or the men who came to fit. Quick, neat, such a pleasant experience. Broadband is working well and speed. Very satisfied
April 9, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Cindy. We are so pleased you had a smooth and pleasant experience and that you are happy with the service and speeds. ⚡
Reply from Lightning Fibre
Thank you for your wonderful feedback Beata. We are so pleased you found the service professional and easy to deal with. We really appreciate your recommendation. ⚡
Lightning fibre only had a week and it…
Lightning fibre only had a week and it is so good everything was so quick and very smooth
April 8, 2026
Reply from Lightning Fibre
Thank you for your lovely five star review Malcolm. We are delighted to hear everything has been quick and smooth since joining us. It is great to know you are already enjoying the service after your first week, and please remember that our local support team are here whenever you need us, 7 days a week! ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Jayne. We are delighted to hear the engineers arrived as expected and that the installation was smooth and efficient. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were professional, efficient and tidy. ⚡
Very pleased with my experience with…
Very pleased with my experience with lightning fibre- the initial installation went very well and recently when the cable outside was vandalised, it was fixed quickly.
April 13, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review. We are delighted to hear your installation went smoothly and that the recent issue was resolved quickly. It is great to know you felt well supported and that everything was put right promptly. Your feedback means a great deal to us. ⚡
Excellent service when dealing with my problem
I got a very quick response when I called with a problem. Everyone I spoke to was really helpful and took time to explain what would happen next. I was offered an appointment earlier than expected and the problem was solved really quickly and professionally by a very polite engineer who took his boots off without being asked. Excellent service. Thank you.
April 13, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your lovely feedback Natalie. We are so pleased your issue was resolved quickly and that you found the team helpful and professional throughout. ⚡
Easy and quick to switch
Easy and quick to switch. The installers had to replace the old unit on the wall with their own and had to drill a new hole. They had to dig another small trench from their connection on the pavement to my property.
I wasn't expecting anything like this as the infrastructure is already in place but lightning Fibre cannot use BT equipment.
Despite this it only took about an hour and the installers were professional and friendly and took their boots off when they came inside.
April 2, 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback John. We are so pleased the installation was completed quickly and that the team were professional and respectful in your home. ⚡
Received excellent installation and…
Received excellent installation and technical support when needed
April 3, 2026
Reply from Lightning Fibre
Thank you for your lovely review Anthony. We are so pleased you had a great experience with both installation and support. ⚡
First Class
Excellent service from the Lightning Fibre team when my internet went down due to a power cut. From the initial phone call through to the service engineer who called the next day and the office follow up , the customer service was first class .
Thank you ( and for being patient with my questions !)
April 9, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Wendy. We are so pleased the team provided a prompt and supportive service and that everything was resolved quickly for you. ⚡
We switched to Lightening Fibre today
We switched to Lightening Fibre today, Conor was our installation engineer. He arrived on time and was professional in everything he did. He clearly explained what he was doing; gave tips and advice, set everything up and made sure he left everything clean and tidy. He is a credit to the company.
April 14, 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your wonderful feedback Joe. We are so pleased Conor provided a professional and smooth installation experience and that everything was left tidy. ⚡
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