Lights and Furniture Reviews 

Ordered a rocker/ recliner price £719.00 in December 2014.

Lights & Furniture took the payment immediately.

And after many months of promises, and excuses the best of which being 'the delivery company have been trying to contact you for five weeks, but your phone is faulty' I gave up and reclaimed my money back from the credit card company in June 2015.

Had I paid by debit card I would likely have LOST my £719 AVOID!!!

I ordered a footstool in November with a promise of a Christmas delivery. Still hadn't received a delivery date by March the 27 when the said that they couldn't get the product and that they would be cancelling my order and giving me a refund. It is now the middle of June and still haven't received my refund and the company will not reply to my e mails. Terrible service, wish I had never ordered anything off them. Will be going to Traiding standards.

Ordered in Jan, due end Feb, contacted to confirm and advised of delay. New date came and went with nothing. Contacted repeatedly with ludicrous excuses given. Finally requested refund which was processed and advised would have in 30 days. 30 days came and went. Nothing. Chased. Nothing. It has now been 44 days and we have been forced through lack of communication and lack of refund to start proceedings through small claims court. Disappointed, frustrated and angry!

My previous review has been removed as it mentioned employers and the owner of the Company by name. Rather than just repeat everything I said my problem still exists from January 2015 and has been ongoing since then. The customer service does not exist and it is rude,they do not respond to telephone calls or emails and have scant regard for customers. I will now have to revert to my credit card company for redress. Please if anybody is thinking of making a purchase, simply don't. This is the worst supplier of goods I have ever dealt with.

Terrible company. Promised 2 delivery dates back in January and both ce and went without any goods. We were offered a refund and to date nothing. Having to go through my cc company and legala to get £240 back. Never reply and are bare faced liars! Avoid at all cost please.

Order placed on the 5th October, delivery sent to wrong address then advised it was damaged. All this took over three months. We then asked for a refund which was allegedly processed on the 4th February, still waiting!. I have made many phone calls and I can never get anyone to speak to me, you are lucky if the phone gets answered, you will never get put through to Customer Services because they do not know what customer service is (website says first class service - which could not be further from the truth). I e mail every day and this never gets responed to. So here I am 5 months later £429 out of pocket and am now having to proceed with trading standards advice as they are in breach of contract under trading standard law as part of the sale of goods act. I do not need this hassle so I strongly suggest if you are thinking of placing an order with these people that you do not go through with it, you will regret it as I have.

I never leave negative reviews about companies however given my ordeal; I feel it is in the PUBLIC INTEREST to share my experience.

I ordered a mattress from this company in January. I contacted them 3 times during the next 3 and half weeks for updates; I was told everything was on track etc. The day before the mattress was due to be delivered, they told me the mattress was no longer being manufactured and hadn't been ordered! So I waited almost 1 month for nothing and lost discounts from other companies because the January sales period had ended! They offered zero compensation or discount on a different mattress. I also took time off work to take delivery of the mattress.

Furthermore, I've been waiting 3 weeks for a refund, which I still haven't received! I'm now in the process of contacting my credit card company; yet MORE time I've wasted.

There are hundreds of alternatives to this company, avoid at all costs.

This is quite simply one of the worst companies I have ever dealt with. I had to cancel an order before shipping or delivery and am still waiting, over a month later, for them to process my refund.

Apparently this can take up to 15 working days, although it took them approx 5 seconds to accept my payment in the first place. They do not answer their telephone or respond to emails. I will be starting proceedings in small claims court if they do not refund this money.

Do not touch them with somebody else's bargepole - astoundingly untrustworthy and terrible communications.

Received damaged furniture on 5th December. Received Email on 3 January 2015 confirming that the order has been cancelled and to allow 15 days for refund to be issued (why?) . Still waiting for refund! Numerous phone calls made only to be told that Sales Staff too busy to take my call and will phone me back shortly (even marking my request urgent!) Im still waiting for my 'urgent' call back after 3 weeks!! A complete shambles of a company whom I intent to report to the Ombudsman this afternoon!

I wish I had read these reviews before ordering a coffee table from this company.
I was told on numerous occasions that my table had been despatched, the dates of despatch they gave me were completely false. On several occasions I phoned the freight company to check if Lights and Furniture were telling the truth, to be told the freight company had nothing for me.
The customer service representatives accused me of going between them and the freight company and suggested I 'just cancel my order as they had plenty of other people waiting for that table'. At this point I had been given 3 false despatch dates, and the money had been paid by my credit card for several weeks!!!
I have now received my table, I will NEVER order from this company again, the goods were late, the staff are rude and constantly lie.
I would advise people to shop elsewhere.

I ordered furniture at the end of December, I got an email a few days later advising me the items were out of stock, and was I OK to wait. This company were a LOT cheaper than anyone else online and I wasn't desperate so I said I would wait. I have had to chase a few times but I have always had an email back advising me of timings eventually (it sometimes took a few days for a reply).
In summary, they are a lot cheaper than others, I got my furniture delivered in excellent condition and I am very happy, if you want it next day, then pay more from another supplier. I would definitely use this company again.

Places an order online on 7/2/15 where I could choose the delivery date. Had confirmation of the order but nothing else. Item not delivered on date requested. Then told via online chat that it would be delivered the following Monday. It never arrived. Order status still shows today as 'being processed '. Managed to order elsewhere and received within 4 days.
All emails regarding cancellation and refund are being ignored!!! £440 I need to chase now!Thanks for the customer service!!

Well I received an email within 1/2 hr of this review being posted stating that they will be refunding me. They have until the 13/3 then I will be contacting my credit card company and trading standards (jersey and England).
I have copies of all emails ready to send off when needed.
Finally got a refund but only because credit card company got involved. So although they promised a refund within 14 days they failed to actually make one.
Disgraceful company. Avoid!!!

Without question, this is the worst company I have ever had the misfortune to deal with. Quick to take money for items that they don't even have in stock but trying to get a refund is a joke and their customer service is non existent!

AVOID AT ALL COSTS. Ordered a bed on 8 Jan 2015 and paid for it. Followed this up constantly and was told bed would be deliverd on 3rd February. Delivery company was supposed to call me to confirm. Date has come and gone. They advised me on 4th Feb that bed was discontinued. They knew this at the time I placed the order so they have had my money fraudulently for 3 weeks. They have now advised me a refund will take 15 days. Other customers reviews show that they have been waiting longer. They do not respond to email and it is getting more and more difficult to get through to them.

I ordered a coffee table which took two months to arrive and was damaged on arrival (a long story in itself regarding missed collection dates and time off work!). A replacement table was also damaged so I asked for a refund.
However since collecting the table on the 8th December I have been unable to get my money back.
I have had email promises but NO MONEY!! I will be taking legal action.

I ordered a cupboard online which was " in stock". Never received a confirmation email of my order. I had to phone up and discovered that I had been charged for an item which was not available. Since than I have had to remind them twice to refund my money. No email to let me know that the refund had been processed. They seem to do everything over the phone. I still have NO refund now 18 days later, when other companies can process this within 2 hours! I find it an outrage that companies get away with this!

Ordered a sofa almost a month ago, was told that they couldn't match the legitimate lower price I had found - guaranteed price matching is a lie.

Then expected 7 day delivery as promised. A month later still no sign of it. Have called and called, only getting through to someone occasionally, at which point I'm promised a call back which never comes.

Would not recommend using this service, money gone off my credit card, no goods to show for it. Considering involving the police.

Would certainly recommend to friends and family no issues whatsoever delighted with my sofa and dining table.
Kept well informed of expected delivery dates and any questions or queries I had customer services answered quickly and efficiently.

After reading reviews I felt a little nervous in ordering, but they were by far the best price! Ordered online and was given order number. No confirmation email was sent but I did call to ensure all was in process. Couldn't be given an exact delivery date as was coming straight from supplier. This was no problem for us as due to shifts there is usually always someone here. Ordered Sunday 14th Dec but never expected before Christmas. Arrived Monday 22nd Dec and absolutely with my purchase. Jamestown furniture is very beautiful and very well put together by my husband!!
Can only highly recommend Lights and Furniture and would be more than happy to purchase from them again.

We ordered a triple wardrobe on 14/10/14. It was delivered in damaged packaging which had been secured all around using Sellotape. We asked the company to sort it out but they said it will take up to two weeks to get the damaged items replaced. We could not wait that long so we cancelled the order. They then turned around and said that they could get someone to us within two days to do onsite repairs but we declined their offer and asked them to collect the goods and refund the money. They collected the goods but despite reminder emails, failed to refund the money. We will never buy anything ever from this company again no matter how cheap they are selling it. I've already discussed the matter with our solicitors and if the refund is not been made in the next few days then we will be issuing court summons against the company.