Lights and Furniture Reviews 

They take your money and never deliver the goods.
I've received the same treatment as many, many others and have now put the case in the hands of my credit card company.

We ordered a chest of drawers from Lights and Furniture, primarily because we could select a delivery date - suitable for us - when placing the order. But, shortly before the delivery was due we were contacted by the delivery company who bluntly stated they could not deliver on the agreed date, and would only ever be able to deliver on Thursdays: the only day in the week we are routinely unavailable. A long series of phone calls then ensued with Customer Services. On every occasion we rung, calls to them (which on 0845 are chargeable, as they are outside normal call packages) were routed to the company's general switchboard and despite irate messages left, not one was answered by phone - simply by emails indicating they were trying to arrange alternative dates. In frustration a letter was sent to the Chief Executive. This was never answered. After an ultimatum from us that we would resort to 'public forums and legal channels', a refund was eventually forthcoming.
Incidentally, we then ordered the same product from another supplier at the same price and it was delivered within 24 hours: quite a difference!

I placed an order over the phone for items that are shown 'in stock' on their website with the guarantee of a delivery within 7 days as had a completion deadline to meet, my reason for using this company over others that have the exact same product. I had an email confirmation but with no terms and conditions. After my numerous phone calls to them leading up to the delivery time, none of which are ever returned, I was eventually told they couldn't deliver until the week after. As this was of no use to me I was told I could cancel my order with no financial penalties. Three days later and after purchasing alternative furniture from a more reputable company I am told she is sorry and she had made a mistake, it was not possible as the items are made to order. No where on the website or in the confirmation does it state this as I pointed out. Very misleading how can a product that is made to order seriously be delivered in 7 days and why should I be held responsible for being given incorrect information from their staff on 2 occasions? I waited 2 weeks for a response which did not address any of the issues I raised and have left messages for a manager to call me to discuss this. I am still waiting for someone to come back to me and meanwhile I am now the owner of a set of bedroom furniture I no longer require and with no room to put it in! Do not use this company if you value your sanity. They are a law unto themselves, offer a completely unacceptable level of customer service and do not do what they say they can. A frustrating, stressful and time consuming experience that I wouldn't wish on anyone.

This company is the most brazenly arrogant, difficult and downright rude to deal with I have ever really had the misfortune of having to interact with.

In the end it meant cancelling my order (which was late of course, and going to be MUCH later because of an apparent mix up) and going elsewhere to simply save me the stress of dealing with them.

Avoid. Like the plague.

We ordered a £1000 glass dining set from them, the order was delivered on time and we were kept well updated.
The dining set is simply stunning and we can't fault it at all!

100% recommended.