Lightspeed HQ Reviews 

Called in with an issue and was taken care of really fast.

Lightspeed has terrible support, and they over charge and lock you in! Do not get stuck in this POS!

The price was reasonable, customer services went above and beyond to get us trained and setup and it just worked well with my business type. They are true professionals

Having a person able to talk to me, Huge help!!!!

Good afternoon Jonathan Carroll,

Just a follow up on all the help you gave us at the restaurant Angela & I in Sainte Julie.
You really helped us with our Lightspeed system, before you, we were not satisfied at all.
You pointed out what were our different problems/challenges and fixed it in a timely manner.
Without you taking care of our "dossier" we would've changed to a competitor, you are the reason why we are still using Lightspeed.
And now, finally everything is working fine!

I wanted you to know how much we appreciate your time helping us, you are the greatest!
Hope to see you soon, thanks again !

Bob Pover
Owner, Angela & I

I am happy with customer support, as I am not very knowledgeable on the computer, the support staff has been positive.
Only thing that is not perfect is payments sometimes do not reach my account until late afternoon.
Dorothy Wilson
Mayerthorpe Liquor Store

Terrible customer service and all lightspeed is good at its to double charge for no reason and misuse customer contracts.

Light speed itself is not a customer centric software and instead of meeting customer requirements they ask customer to change the way they operate. As the system is not built for customers needs or requirements.

Easy to use, outstanding customer service.

This is by far the worse company! They up our billed continuous without reason or acknowledgement. Lightspeed will setup a subscription at a lower rate and have not honor it. However, after discussion with manage rep, the additional charges were added for my company using another card payment processor. Originally the account was setup to utilize the x series system regarding inventory management, control, and monitoring sales regarding profit loss reporting. They added a card terminal to our account for free and explained at the time no issues using our previous card terminals. I have no need for their card processor; they tried their meet or beat thing which is a complete waste of time. Honestly what they practice is bad business after reviewing my agreement there's no label set charge for utilizing my prior card processors or third-party processors to handle MY BUSINESS. Our original agreement was roughly $179 to $229.00 a month were now being billed $559 to $991.00 monthly. I suggest using another POS system and don't waste your money or time. There's no customer service; they push you off to some Ai chat and if you're lucky a rep will email you a ticket case number with the hope someone will call you one day. When I confronted the managing rep, he explained their business goes on and forward despite what reviewers share. In my opinion thief is thief and bad business, but worse failing to remedy or acknowledge such behavior or honor an agreement is saddened. I worry who else will fall victim, please reframe from using their services.

Love the logic of Lightspeed when we signed on 10 years ago. Unfortunately every upgrade takes away capabilities. And there is no heads up on changes, you have to figure it out on your own. One huge example, Gift cards used to be able to clear them once at zero and use them again. One upgrade later and that is not possible. It will alway show the original owner...so best to throw it away and NOT reuse. NOW Credit Card processing - UGH. They have you by the throat. Go with them or they charge $500 a month per location. So you sign at a great 1.9% and the fine print states they can raise it at any time. Trust me they do. Now at 2.3% and they just sit back and rake in the money. Support is slow and not US based.

We were told if we were not happy with their POS system that they would prorate our money back since we paid for a year in advance.
We could not get their POS system to work with our credit card processor. They wanted us to use their credit card processor, which was gonna be another $400 plus a month monthly fee of $40.
When we already had a perfectly good one!
Nothing was working correctly, so we said we wanted to cancel our POS subscription with them and we never heard from them again!!!
I have sent a lot of emails and nobody will call me back!!!
I’m going to have to dispute this with my credit card card company.

Fees increase every year. Even after joining Lightspeed payments and now giving them $40k per year in processing fees, they still increased our subscription $500 this year with no explanation. I reached out to our account manager to get an explanation, and it's been 10 days with no reply. The only way to get any reply is with relentless follow-ups, and even then you might not hear back. We are generating $50k a year in revenue for this company, and can't even get a phone call or email reply. Small businesses beware! Do not come to Lightspeed expecting any sort of reliable support.

Terrible. We had thousands of dollars in payments frozen and then our light speed account cancelled, leaving us with no way to take cards at all. They said they flagged 2 card payments and it was under review. We had the client call his card company to confirm the payments were legit and also gave light speed his contact info and they still closed the account. We are a small business that literally survives in every payment. Now that we cannot take card payments, we will not be able to pay bills because 95% of our customers use cards.
They said they would help us find a 3rd party payment processor but that was and is a bunch of BS because they haven’t done a thing and apparently tell us we cannot use almost all of the processors they suggest. Not makes no sense.

We have been a customer for 6 years and never had any issue at all and now BECAUSE OF LIGHTSPEED, I will lose my business and go into debt and lost everything. And they can care less.

Elijah was informative and extremely helpful with guiding me through the process. All my questions and concerns were answered in detail. Highly recommend light speed!

I was asking for assistance with a credit card transaction that had an error. This was the first time that I felt I did not receive an answer as to why it happened nor assistance to fix the error other than refunding and reprocessing. Usually, Customer Service is able to assist me with any questions or issues.

I have loved working with Lightspeed in getting my Point of Sale set up for doing vendor shows. With doing this Lightspeed has helped me grow my business in directions I didn't think I was going to be able to grow. From the first call with "sales" to my onboarding specialist the experience has been smooth and easy, compared to the other credit card service I was using. I would highly recommend Lightspeed for your Point of Sale needs.

Lightspeed POS retail system and support is less than 1 star. They have defective stand, reader adapter and card reader. Does not charge when inserted into the stand. Customer service doesn't care about resolving any issues or replacing equipment. Find another system to avoid nothing but issues.

We have used Lightspeed (Shopkeep) since day one. They have great customer service, their product is easy to use. I highly recommend!!

I want to share my opinion regarding adding products and ordering stock. While uploading csv in order stock it does not offer to pick Supplier code it only add SKUs. But as I have added box pack SKU in supplier code. It is very difficult to upload order. Also if I want to add packaging I have to add another product, we must have box SKU and package size along with the add product tab to make it easier

Lightspeed has been the most verstile and useful tool we have ever used for our small company. We have a retail store, a service department, an aftermarket install team, and a welding shop all together here. Lightspeed checks every box! I am able to track our million dollar inventory and keep all essential items stocked. I can track labor with ease. I can see financials on a daily basis. We are able to sign staff in at various levels as well. My favorite feature is the immediate assistance available through the "help" icon right on the screen. We get a solution to simple questions in less than a minute and complex issues have been resolved in under 10 minutes. Priceless!!!!