Lili Reviews 4,105

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience, highlighting the app's ease of navigation and its effectiveness in simplifying business finance management. Many appreciate the excellent service, noting the quick and helpful customer support, fast deposit processing, and the overall reliability of the banking option for small business owners. People also value the features that help organize budgets, track expenses, and prepare for taxes, making financial management stress-free. However, some customers also noted issues with payment processing, including funds being held or delayed, and difficulties with wire transfers. A few other people also felt that customer service was hard to reach or unhelpful in resolving these payment-related problems, with some accounts being closed without clear communication.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, praising the platform's simplicity and... See more

Service

Reviewers highlight positive aspects of service, noting that it simplifies business transactions and is very... See more

Application

Clients share positive opinions on the app, praising its ease of use, intuitive navigation, and user-friendly... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as frozen funds, delayed... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report extremely poor support,... See more

Based on these reviews

Rated 5 out of 5 stars

Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years... See more

Company replied

Rated 5 out of 5 stars

I’ve really enjoyed my experience with Lili. The app is very easy to use and makes managing my business finances simple. Their customer support team is always fast and helpful whenever I have a questi... See more

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Rated 5 out of 5 stars

I’ve really enjoyed using Lili for my business banking. Everything is super easy to set up and use fast, smooth, and straightforward. What really stands out to me is their customer service; they’re q... See more

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Rated 5 out of 5 stars

My experience has been great so far. In comparison with traditional banks that charge monthly fees for everything and I had to physically be at the bank for certain transactions. This takes me away... See more

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Rated 5 out of 5 stars

Lili Bank has been a great banking solution for my business. The platform is easy to use, deposits are fast, and everything is clearly laid out so I always know where my money stands. I really appreci... See more

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Rated 5 out of 5 stars

I’ve had a very positive experience using Lili. The platform is simple, easy to use, and very helpful for managing business finances. I especially like how quickly I can track my income and expenses a... See more

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Rated 5 out of 5 stars

I’ve been using Lili for over two years and I’m very happy with the experience. The product keeps improving on a daily basis, they clearly listen to their clients and the market, and they consistently... See more

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Rated 5 out of 5 stars

So far my experience has been great with Lili. I love how everything is integrated and there are different accounts we can upgrade to along with the HYSA attached as well. So far my experience... See more

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Rated 5 out of 5 stars

Have a great experience with this bank. It’s more like a digital bank but you can still make cash deposits by going into Walgreens or Walmart. So convenient! Highly recommend!

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Rated 5 out of 5 stars

As a self-employed professional, Lilli has been a game-changer for me. Managing both personal and business finances used to be stressful, but Lilli makes it effortless. The app is clean, simple to na... See more

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Rated 5 out of 5 stars

An excellent and secure banking app. After my Google account was hacked, their team helped me recover and secure my Lili account quickly. Outstanding customer care when I needed it most.

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Rated 5 out of 5 stars

After trying US Bank, Capital One, Found, etc etc. I have found the one. All in one accounting, easy to use, amazing support, and does not randomly block my utilities. Whatever you all do at Lili i... See more

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Rated 5 out of 5 stars

Lili has been an amazing experience so far. The app is very easy to navigate, fast, and user-friendly. I love how simple it is to manage my business finances without stress. Highly recommend!

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Rated 5 out of 5 stars

Lili had been a great asset in daily financial operations. Easy access and simple funding and payment solutions by using the app has made daily monetary uses simple.

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Rated 5 out of 5 stars

My experience with Lili Bank has been straight forward, no nonsense, internet banking. This method really meets the needs of my company and how we like to do business.

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Rated 1 out of 5 stars

DO NOT OPEN AN ACCOUNT WITH THEM THEY HOLD PEOPLE MONEY FOR NO REASON . Lili Bank has been holding my money for no valid reason. I have a pending transaction that should have been released by n... See more

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Rated 5 out of 5 stars

I've been using Lily for years and it has been the most reliable banking app I've used so far. The only thing I dont like is that cash deposits aren't instant. They usually take about 15 minutes to sh... See more

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Rated 4 out of 5 stars

I love the ability to categorize expenses, transfer money, and write checks, as well as the option to automatically set aside money for taxes and savings. The only downside is that I can’t Venmo payme... See more

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Rated 5 out of 5 stars

They are a great banking app. They took care of me when my Google account was hacked and all of my apps were stolen since my passwords were saved to my Google password manager. They helped me recove... See more

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Rated 5 out of 5 stars

I had a very good experience with Lili Bank. Opening the account was quick and easy, and the steps were simple. I also find it easy to use every day—the app is clear and works well for basic banking.... See more

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Rated 1 out of 5 stars

Lili decided to close my brand new Business Bank account account with zero personal communication. I had just funded my business account and was preparing to close on my first deal!! Now all of my bus... See more

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Rated 5 out of 5 stars

Amazing - love the features and fast response from the support team if needed- there was a vetting time to be accepted but it was worth the wait!

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Rated 5 out of 5 stars

Very easy to use app with expense categorizing made available to track. 1 wish would be to allow Zelle as a money sending app.

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Rated 5 out of 5 stars

This bank is amazing for small businesses. Fell in love immediately after filtering through a lot of banks

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Rated 1 out of 5 stars

Fintech convenience should not come at the cost of financial accountability. Over $15,399 of my company’s funds have been debited from our Lili business account (issued by Column Bank) —... See more

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Rated 5 out of 5 stars

The experience is outstanding. The service is superb, I recommend using Lili for all financial services and needs. They provide amazing customer service & support when needed. Furthermore there platf... See more

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Rated 1 out of 5 stars

- Extremely poor customer support: Waiting over an hour on the phone every time I need to speak with a representative is dramatic and unprofessional. - Lack of basic digital features: It is inconc... See more

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Rated 1 out of 5 stars

I opened a business account with Lili a week ago to operate my business. I deposited a small amount of funds into the account to make sure the transfer would go through. Once I saw the funds were abl... See more

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Rated 5 out of 5 stars

Ease of use, limited glitches in app. Great for solo operator llc business. Highly recommend to others.

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Rated 5 out of 5 stars

O how I love Lili! Nothing like traditional banks. They truly care for you and protect your money, the features are amazing and worth every penny!

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Rated 5 out of 5 stars

I have been banking here for about a year. The website and app are so user friendly and provide a lot of helpful options and suggestions that make life easier. I'm very happy with them!

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Rated 1 out of 5 stars

Lili is the worst online bank I’ve ever dealt with. My account had unauthorized charges, and even after I filed a police report and provided solid proof, Lili still refused to refund my money. Th... See more

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Rated 1 out of 5 stars

CANNOT RECOMMEND! I was a loyal customer for over 2 years when lili shut my account without any notice. I've never had a negative balance and my account has always been in good standing. I asked fo... See more

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Rated 5 out of 5 stars

This is great digital platform for business accounts. Everything works out great for what I need for my small business.

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Rated 5 out of 5 stars

They calculate your schedule c for you at the end of the year!!! What business account does that??? I don’t know but this one is awesome!

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Rated 5 out of 5 stars

Overall very handy banking app for business. Able to streamline expenses, upload mobile deposits and more. Highly recommend

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Rated 5 out of 5 stars

Great for a small business love that it c categorizes my transactions and it’s very easy to use

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Rated 5 out of 5 stars

Love the “ tax bucket “ portion of this app. Can’t find any other institution who does this

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Rated 1 out of 5 stars

The money was sent but was never received to the suppliers. Multiple requests and complaints raised, no action taken. Full silence from their end. I don’t know who is giving them good ratings becau... See more

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Rated 5 out of 5 stars

I love that I can approve my transactions myself the part I do t like is I can’t dispute my charges

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Rated 5 out of 5 stars

So easy, and straightforward. I love getting instant notifications of money transactions. No fees for the win!

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Rated 1 out of 5 stars

Low quality UI. Doesn't allow for proper search filters with transactions. Poor dispute process. Difficult to transfer funds.

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Rated 1 out of 5 stars

This app and service is run by crooks and if you use them you’ll find out the hard way. Realize the 5 star reviews here are fake…they are written by hired teams overseas to solely boost their rati... See more

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Rated 5 out of 5 stars

Easy to monitor your out going and incoming will make paying your taxes simple

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Rated 5 out of 5 stars

This works perfectly for my business models. Simple straightforward compliant I love it.

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Rated 5 out of 5 stars

I like the interface and how the paid portion of this app has a ledger. It’s beautiful thank you very much for

Company replied

Rated 5 out of 5 stars

I use Lili for my business banking and it’s been one of the simplest tools to manage my business.

Company replied

Rated 5 out of 5 stars

Very fast & communication is fast. Easy to categorize transactions. I’m here to stay!

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Non-Bank Financial Service

Written by the company

By combining a checking account with technology to save on taxes and accounting software, Lili is an all-in-one banking app designed to save time and money for anyone who runs a business on their own.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is the best system for keeping…

This is the best system for keeping transactions organized for me.

March 20, 2026
Lili logo

Reply from Lili

Thanks so much! We’re glad Lili helps keep your transactions organized and your business running smoothly. We appreciate you being part of the Lili community! Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Youll guys are awesome

Youll guys are awesome

March 20, 2026
Lili logo

Reply from Lili

Thank you for your kind words! We’re thrilled to hear you’re enjoying Lili and appreciate your support. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Can’t get any easier!

Can’t get any easier!

March 17, 2026
Lili logo

Reply from Lili

Thanks so much! We’re thrilled to hear it’s been easy for you. We’re always working to make banking simple and seamless for your business! Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Great business banking services!

March 17, 2026
Unprompted review
Lili logo

Reply from Lili

Thank you for your feedback. We’re pleased to hear that Lili is providing reliable and efficient business banking services for you. We appreciate your trust in us.

Rated 5 out of 5 stars

Loving my Lili Card

I love my Lili account it works for me and it can work for you. The banking that makes your business simple.

March 15, 2026
Lili logo

Reply from Lili

Thank you for the kind words! We’re thrilled your Lili account is helping make your business banking simple. We appreciate you sharing your experience and spreading the word! Please feel free to our support team should you require assistance.

Rated 1 out of 5 stars

No customer support

0 anwers at my emails after 1 week, customer support really bad.

March 6, 2026
Unprompted review
Lili logo

Reply from Lili

We’re sorry to hear about your experience—this isn’t the level of support we aim to provide. Since we couldn’t locate an account tied to this review, please contact our team directly by phone or email so we can look into this and help resolve the issue as quickly as possible.

Rated 5 out of 5 stars

Trusted online back and good customer service

Easy access and quick card delivery and cool features

March 21, 2025
Lili logo

Reply from Lili

Thank you for the great feedback! We're glad you're enjoying the easy access, fast card delivery, and features Lili offers. Providing a smooth banking experience and helpful customer service for business owners is always our goal. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Amazing business bank

Amazing business bank

March 10, 2026
Lili logo

Reply from Lili

Thank you for the kind words! We’re thrilled to hear you’re enjoying Lili. Our team is committed to making business banking simple and powerful for entrepreneurs like you. We appreciate your support!

Rated 5 out of 5 stars

Ease of use

Ease of use, quick access

March 8, 2026
Lili logo

Reply from Lili

Thank you for the great feedback! We're glad you're enjoying the ease of use and quick access—making business banking simple and convenient is what we aim for. We appreciate you sharing your experience!

Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience using Lili. The platform is simple, easy to use, and very helpful for managing business finances. I especially like how quickly I can track my income and expenses and keep everything organized in one place.

March 8, 2026
Lili logo

Reply from Lili

Thank you for the thoughtful review! We're glad to hear Lili has been helpful for managing your business finances and keeping your income and expenses organized. It's great to know the platform has made things easier for you!

Rated 5 out of 5 stars

Customers and Suppliers

They makes my business transactions between me, my suppliers and customers easier

March 7, 2026
Lili logo

Reply from Lili

We’re happy to hear Lili is helping simplify transactions with your customers and suppliers. Making everyday business payments easier is what we strive for. Thanks for taking the time to share your experience! Please feel free to reach out should you require any assistance.

Rated 5 out of 5 stars

Very important for your business and…

Very important for your business and category. The things helps out a lot very useful.

March 7, 2026
Lili logo

Reply from Lili

Thank you for the great feedback! We're glad to hear Lili has been helpful for your business and that you're finding it useful. Supporting business owners like you is exactly what we aim to do, and we appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

Run for the hills

Deposited 100.00 on 1/1/2026,,,,,to get the account started , on on 3/06/2026, they had deducted 70.00 dollars from the account saying this was banking fees associated with this account for 2 months......

February 1, 2026
Unprompted review
Lili logo

Reply from Lili

We’re sorry to hear about your experience. Since we can’t identify your account from this review, please contact our support team so we can look into the fees you mentioned and provide more details. We’d be happy to help clarify and review this with you.

Rated 5 out of 5 stars

Lili is absolutely phenomenal

Lili is absolutely phenomenal. I love the tax bucket feature the most!

March 5, 2026
Lili logo

Reply from Lili

Thank you for your review! We're delighted to hear you're enjoying Lili, especially the Tax Bucket feature. Our goal is to make managing finances and setting aside taxes easier for business owners. We appreciate you being part of the Lili community.

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for the review! We’re happy to hear you’re enjoying the convenience of having everything in one app. Our goal is to make managing your business finances simple and efficient.

Rated 5 out of 5 stars

Great bank

Great bank, great customer service and ease of use. Glad I made this choice!

March 4, 2026
Lili logo

Reply from Lili

Thank you for the great feedback! We’re happy to hear you’re enjoying the ease of use and our customer service. Making business banking simple and reliable is exactly what we aim for.

Rated 5 out of 5 stars

Great service

Super simple and time friendly

March 4, 2026
Lili logo

Reply from Lili

Thank you for the great feedback! We’re so glad to hear Lili has been simple and time-friendly for you. Our goal is to make managing your business finances as easy and efficient as possible. We appreciate you being part of the Lili community!

Rated 5 out of 5 stars

Best bank for business

Best bank for business

March 3, 2026
Lili logo

Reply from Lili

Thank you so much for the kind words! We’re thrilled to hear you’re having a great experience. Our team is dedicated to helping businesses thrive with simple, reliable financial tools, and your feedback means a lot to us. We appreciate you being part of our community!

Rated 1 out of 5 stars

Lazy Unskilled KYB/KYC Verification staffs.

They saying they are unable to verify im the owner of the LLC, Even though i Incorporated my LLC via one of their partner company. Our LLC documents and everything was perfect and clear, As a B2B Server releated service providing company we have various partners and did KYB lot of times to our upstreams for various purposes.. and we never faced this issue ever. Lili's KYC/KYB team is 100% low skilled and lazy. Literally denied our company's application because of their Staff's fault and thinking they were right. sad! Even US Gov's ARIN (American Registry of Internet Numbers) verified our company, but for lili kyc team "unable to verify"....

March 3, 2026
Unprompted review
Lili logo

Reply from Lili

We’re sorry for your frustration. Lili evaluates all applications on behalf of our sponsor bank using objective risk management and regulatory criteria. Unfortunately, your application did not meet these requirements, and we’re unable to share specific details about our review process. We wish you the best in finding the right banking partner.

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for the kind words! We're glad to hear you're enjoying the app. If you have any questions or need assistance, feel free to reach out. We're here to make managing your business finances as easy as possible!

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