lillyshair.com Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the exceptional quality and craftsmanship of the wigs, frequently noting their natural appearance and comfortable fit. People often mention that the wigs look like real hair, boosting their confidence. Reviewers also praise the staff for being friendly, supportive, and helpful, providing excellent service during consultations. However, some customers experienced significant issues with product quality, reporting quick deterioration, shedding, visible wefts, and poor dye jobs. Several also encountered unhelpful staff, poor communication, and a lack of empathy when problems arose. This led some reviewers to feel that the high price did not match the quality or after-sales support, resulting in dissatisfaction with the value.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing delight with their wigs, praising... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the exceptional quality,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as friendly, helpful,... See more

Service

People report ambiguous experiences with service, with some customers describing outstanding service where... See more

Price

Users describe ambiguous interactions with price, with many customers spending over $1,000 or £900 on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a few bad experiences with wigs over the years I came across lillyshair and im so glad I did. I'm now on my second unit and again I havent been disappointed the wigs are amazing the qua... See more

Rated 5 out of 5 stars

LillysHair was recommended to me by a friend so I made contact via Instagram initially and the email and booked an appointment to try on some wigs. Lilly was lovely and supportive and friendly and too... See more

Rated 5 out of 5 stars

Hi I just received my wig and got to tell you it’s absolutely perfect other than length which I thought I’d have to get cut .im so happy the colour is perfect, I’ve never been so happy with one I wi... See more

Rated 5 out of 5 stars

This wasn’t an easy thing for me to do get a wig but these girls really gave me 5 star treatment and I absolutely love the wig a picked a will most definitely be back for more well worth it amazing th... See more


Company details

  1. Wig Shop

Written by the company

Human hair wig manufacturing company based in Glasgow.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.6

All reviews

(256)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars for communication

5 stars for communication, product, shipping, and even after sale questions, if you’re thinking about possibly buying from Lilly, stop thinking about it, and do it! You will not be disappointed. Beautiful product, great customer service, all around excellent purchase, and worth every dollar/euro/pound.

May 11, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY!

DO NOT WASTE YOUR MONEY!

bad quality hair does not last long, gets tangled throughout the day, and is way overpriced for what it is. once you place an order there is no customer service lack of professionalism and rude behaviour. they have ignored my emails and messages.

STAY AWAY FROM THIS COMPANY!

July 25, 2022
Unprompted review
lillyshair.com logo

Reply from lillyshair.com

Hi Tanya,

We are sorry to hear that you are not happy with the quality of the hair you received, we promise to resolve the issue for you.

We use only ethically sourced virgin cuticle-aligned human hair to make all our wigs. The type of products used on the wigs and how well it's cared for determines how long a wig will last. We always recommend using our Moisturising wig care products on our wig because they help to prolong the lifespan of the wig.

Our office is under renovation and it's taken a lot longer to complete than we originally thought. Our phone line is not working now but you can email help@lillyshair.com with some photos of the wig showing the issues mentioned and our technical team will look at the information provided and initiate a return if suitable

Sorry again for any inconvenience caused.



Kind Regards,
Lillyshair Team

Rated 5 out of 5 stars

100% better than expected

100% better than expected. Arrived super quick and these are full sized products in the most beautiful box. If you purchase from this shop you can guarantee high quality product, with equally as beautiful packaging. Not to mention I had a question and they offered to video call to educate me. 10/10 company and won’t buy from anywhere else!!!

August 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and beautiful

Amazing and beautiful. Thank you for such a wonderful experience. The units are even better then the pictures. I am so grateful and so happy 😊. I wil be back again and again.

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning!!!

I’ve ordered 3 different wigs from this company and my mind is blown by the quality, beauty and expertise in each and every one of them. They are absolutely stunning and soooooo natural looking. I get compliments EVERY SINGLE DAY and not one person has any clue I’m wearing a wig. On top of all that the customer service is superb. If I could give 10 stars I would!!

May 9, 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful u-part wig, but...

Beautiful u-part wig! Love it. Asked for custom colors and while the ashy blonde isn't the platinum/white/silver I was hoping for, it's still a gorgeous color, and I totally get how difficult it is to go from black to white. Shipping was fast, too. Even with the delay overseas, it arrived only 1 day later than originally expected.

The only thing that's bothering me a bit (and why I gave 4 stars) is the balayage is extremely uneven. The left side has so many more highlights than the right side, making it look like the wig is purposely half and half in color. I'd show a photo if I could. But that's something I feel can be fixed in a salon without sending it back, so I'm keeping it as is.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

I am so happy to be writing this review…

I am so happy to be writing this review right now! I honestly don’t remember how I stumbled upon Lily‘s hair, maybe it was Instagram or maybe I just searched U part wig, but I am so happy that I did and that I trusted the reviews. I got the “Camila” u part wig and I am in beyond impressed with quality of this hair. It was worth every penny. I am a new wig wearer, so I bought the U part wig reluctantly. I usually buy Kendra‘s boutique bundles and wear a weave, but I am a wig convert now because I am blown away! I’ve received so many compliments, and The best part is…. no one even knows that it’s a wig! It looks like a bomb weave (because obviously my hair isn’t this long). If you are considering buying a wig or other product from them, just do it! I fully intend to purchase another one in the very near future and to ask for one for Christmas lol! It’s a little expensive but I can tell the wig will last long.

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Quality of the hair is beautiful.

Quality of the hair is beautiful.. soft and shiny.. the lace is top quality and the cap size is true to size. Will be purchasing more. You pay for what you get and it's worth every penny. I won't get my wigs from anywhere else now I've tried them. Also shipping was extremely fast. Love to all the people at Lillys hair... ❤❤❤

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Not one bad word to say

Not one bad word to say. I ordered the Tiana wig, 26 inches, and the thickest they do, and it is the most lightweight wig I've ever owned (I've had alopecia for 6 years). Even in the 39 degree heatwave, it still felt like I wasn't wearing anything, I couldn't believe it. And the hairline....WOW! it is INCREDIBLE. For the first time in 6 years I've been able to wear styles that pull my hair back, best hairline I've ever seen. I wish I could order a lifetime supply of the Tiana, the colour is PERFECT, exactly what my hair used to be.
Customer service fantastic too, and delivery was so speedy, came in 2 days!! I cannot recommend Lilly's Hair enough. Worth every single penny xx

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love my wig

I absolutely love my wig! It looks just like the picture and the hair is good quality. I was able to change the part easily. Also great customer service. All my questions were answered quickly.

July 16, 2022
Unprompted review
Rated 4 out of 5 stars

Great!

Beautiful hair, fast shipping and good service! I only wish the hairline/parting would look a little more natural.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

These are the best wigs hands down

These are the best wigs hands down. I’ve had alopecia for almost ten years and so have a wealth of experience in wigs. I found Lilly’s 3 years ago and have never ordered from another place since. The hair is beautiful and looks so realistic on your head. The colours are so professionally done and the service is impeccable. The owner answers quickly and is always helpful.
I’ll never order from another company again.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I have been a wig wearer for 13 years and decided to change my supplier. I found Lilly’s hair after been let down by another company and I am so pleased I did. The wig is great quality, soft and true to the photos. I am so happy with my hair and couldn’t recommend this company enough, the delivery was extremely fast too! I will definitely be ordering more!

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate to buy!👩🏼‍🦳❤️✨

I had an excellent experience with this hair company as well as the hair itself. The hair is exactly as described and shown in pictures. The wig is true to color and there is no shedding. It is soft to the touch and you can style it any which way you like. The ordering process was simple and I had no issues whatsoever. It arrived in a timely manner too. FYI: I’ve had my wig about a year now and it is still in great condition! I always get lots of compliments!

July 11, 2022
Unprompted review

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