lillyshair.com Reviews 

256
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the exceptional quality and craftsmanship of the wigs, frequently noting their natural appearance and comfortable fit. People often mention that the wigs look like real hair, boosting their confidence. Reviewers also praise the staff for being friendly, supportive, and helpful, providing excellent service during consultations. However, some customers experienced significant issues with product quality, reporting quick deterioration, shedding, visible wefts, and poor dye jobs. Several also encountered unhelpful staff, poor communication, and a lack of empathy when problems arose. This led some reviewers to feel that the high price did not match the quality or after-sales support, resulting in dissatisfaction with the value.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing delight with their wigs, praising... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the exceptional quality,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as friendly, helpful,... See more

Service

People report ambiguous experiences with service, with some customers describing outstanding service where... See more

Price

Users describe ambiguous interactions with price, with many customers spending over $1,000 or £900 on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a few bad experiences with wigs over the years I came across lillyshair and im so glad I did. I'm now on my second unit and again I havent been disappointed the wigs are amazing the qua... See more

Rated 5 out of 5 stars

LillysHair was recommended to me by a friend so I made contact via Instagram initially and the email and booked an appointment to try on some wigs. Lilly was lovely and supportive and friendly and too... See more

Rated 5 out of 5 stars

Hi I just received my wig and got to tell you it’s absolutely perfect other than length which I thought I’d have to get cut .im so happy the colour is perfect, I’ve never been so happy with one I wi... See more

Rated 5 out of 5 stars

This wasn’t an easy thing for me to do get a wig but these girls really gave me 5 star treatment and I absolutely love the wig a picked a will most definitely be back for more well worth it amazing th... See more


Company details

  1. Wig Shop

Written by the company

Human hair wig manufacturing company based in Glasgow.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(256)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my order once again

Very happy with my order once again! 🤗
Gorgeous quality hair and very beautiful wig, and delivered to me super fast! Thank you so much to Lily and her wonderful team! Your wigs are honestly the best out there! ☺️ X

June 3, 2023
Rated 5 out of 5 stars

Absolutely beautiful hair

Absolutely beautiful hair. This was my second time ordering from them, the first time I ordered a u part wig in my natural ginger color. Thick and beautiful. This time I wanted a full lace front and went for a beautiful blonde. So natural looking, full, hair quality is top tier and gorgeous. I was initially worried about the color but it turned out beautiful. I will order from again!! Buy from Lilly, they also have really fast shipping from UK to US

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

i have still not received my item and…

i have still not received my item and order was placed on 28 May. i have received no updates apart from Order complete.

May 29, 2023
lillyshair.com logo

Reply from lillyshair.com

Hi Tanya,

We have replaced your order. The tracking shows that it has been delivered.

If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Rated 5 out of 5 stars

Love the ombré colour combination and…

Love the ombré colour combination and quality of these Hair. They are 100% real hair and the best I have ran across in a decade or longer. I have used them daily for over 3 months now but they are still very good.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

I’m absolutely over the moon

I’m absolutely over the moon. From the initial consultation through to having my fitting and walking out the door with my topper on. Delighted with the service and absolutely over the moon with the product. It looks fab. The girls are professional, attentive paying particular attention to detail. I’d thoroughly recommend and looking forward to my next topper already

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

The most beautiful wig

The most beautiful wig. I have only recently started wearing wigs and only own this one and one other. The one I bought was from Lilys Hair is by far my favourite, it is just perfect. The colour is gorgeous, the quality of the hair is amazing and the overall look of the wig is so natural. The lace melts into your skin so you don't see it, so many people are shocked when they find out that I wear a wig. I have now been using this wig for 3 months and would give it a 10/10. Will definitely be purchasing another one from them soon!!!

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

I’ve been a customer for 3 years ( this…

I’ve been a customer for 3 years ( this last unit is horrible ( the cap I ordered in a medium size) came so big 2 heads can fit in it!!!! Then they are refusing to correct problems! It cost 1200 which I’ve paid even more in the past but this unit failed to meet all expectations

May 25, 2023
lillyshair.com logo

Reply from lillyshair.com

Hi Tracey,

We are sad to see that you have left us a negative review. We emailed you asking if you would like us to change the cap size but got no response. We also asked if you would like to return it for a refund but you chose to keep it instead.

We have sent you a follow up message to resolve this issue. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Rated 5 out of 5 stars

The wigs are amazing and the girls were very helpful

I bought the Courtney wig online which is stunning by the way. I chose the option to pick up in store because I wanted it cut. I picked up from the store in Paisley. Customer service was great, they showed me how to put the wigs on and helped me to cut and install it. I highly recommend them.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

As someone who has only recently been diagnosed with alopecia, I know first hand how difficult it can be to find the right wig! I now own two wigs from lillyshair and I couldn’t be happier! They look so natural and I actually had someone ask me where I got my hair done! Thank you so much :)

June 6, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered wig online

Ordered wig online, did not get delivered within specified time. I didn’t get any tracking information until I emailed requesting this, it then showed the wig being shipped after the time frame it should have been delivered. If you know what you want and wont need any customer service after your order then you will probably be okay. However, customer service is very poor. I booked an online consultation after I received the wig as I felt it may need altering as it was too big, I got no confirmation and no one called me at the booked time. I subsequently emailed about this and got no response at all. I then sent a separate email regarding the wig size and responses came at erratic times and were very delayed. This is incredibly stressful when ordering due to medical reasons and want reassurance, communication and the ability to contact the company to discuss issues. Also, tried contacting by phone. This was never answered and voicemail messages were not returned. Do not buy if you value customer service.

May 9, 2023
Unprompted review
lillyshair.com logo

Reply from lillyshair.com

Hi Helen,

We are sorry to hear that you have not enjoyed your experience with us. Our processing time is 1-3 working days, we coloured and shipped your wig within the specified time. 1-3 working is not the delivery time, however we aim to delivery within 1-3 working days for UK and US orders except during busy times. Your order was placed on Tuesday the 2nd of May 2023, we shipped it on Friday the 5th of May 2023. It was due to be delivered on Monday the 8th of May but due to the bank holiday on Monday, it was delivered on Tuesday the 9th of May.

You received the tracking information and a link to track your parcel when it was shipped. On the 5th of may, you wrote us to enquire about the tracking information. In the email you provided the link to track the parcel but said that for some reason it wasn't working but it eventually started to work.

When your wig arrived, you emailed us to say that you love how the wig feels and the hairline. You mentioned that you have never worn a full wig before and that you are struggling to fit it properly and think that the cap might be a little too big.
We booked an appointment for you to come in on the 16th of May at 3pm to have the cap resized and the wig fitted free of charge but you emailed us a day before the appointment to say that you wish to cancel but gave no reason why.
We look forward to having you when you are ready. If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Rated 5 out of 5 stars

amazing quality and fast service

I’ve been buying from Lillyshair for years and their quality is constantly improving! The service is fast and excellent quality. Just bought the Iman unit and I’m in love with the realistic hairline and bleached knots, the colour is fab! Getting so many compliments with this unit and it has really increased my confidence

May 30, 2023
Unprompted review
Rated 1 out of 5 stars

I had a very poor experience

I had a very poor experience. Customer service was not quick to respond with tracking info. The hair quality is extremely poor, mattes and tangles easily and dry and brittle. I would not recommend this company to anyone. It is a very poor quality product for the price.

May 8, 2023
lillyshair.com logo

Reply from lillyshair.com

Hi Jer,

We are sorry to hear that you have not had a good experience with us. All our wigs are made from cuticle-aligned virgin hair.

The products you use on the wig can affect the texture, we recommend using only our own range of hair care products on the wigs.

We offer treatments which will help the return to its original state. Please please email help@lillyshair.com and we will help you arrange for the wig to be returned back to us for further checks and treatment if required. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

Rated 1 out of 5 stars

Horrible experience I ordered a size xs…

Horrible experience I ordered a size xs I received a size medium..!! And they think I should pay for returning the wig ,which I live in the United States,,to Ship the item back it would cost me $250.00 US DOLLARS...GOING TO GO THRU PAYPAL DISPUTING....I ordered another one before I received the wrong size in the first wig!! That one has it even started tracking..watch out its a small business that can't even get the right size wig ordered...They will send out a different one...

May 25, 2023
Rated 5 out of 5 stars

Amazing service! Amazing Quality Wig

I unfortunately have medical hair loss and a large forehead so most wigs don't fit me right. I actually flew down to glasgow to visit lilly's salon. Her and her staff were SO accomodating and professional. Unlike most places, she can customize the size and wig hair line. She had extra hair added to the front of my wigs to make sure it fit PERFECTLY. The hair quality was absolutely gorgeous too. I couldn't be happier.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve had wigs from Edinburgh London but…

I’ve had wigs from Edinburgh London but never had my wigs so real , I’m totally addicted to Lilly’s wigs especially the Courtney, my hair is growing but after the menapose my hair is not the same , just purchased one for through the day in holiday and one for night time , I can’t see me going back to my own hair for a long time, thanks Lilly

May 12, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look