lillyshair.com Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the exceptional quality and craftsmanship of the wigs, frequently noting their natural appearance and comfortable fit. People often mention that the wigs look like real hair, boosting their confidence. Reviewers also praise the staff for being friendly, supportive, and helpful, providing excellent service during consultations. However, some customers experienced significant issues with product quality, reporting quick deterioration, shedding, visible wefts, and poor dye jobs. Several also encountered unhelpful staff, poor communication, and a lack of empathy when problems arose. This led some reviewers to feel that the high price did not match the quality or after-sales support, resulting in dissatisfaction with the value.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing delight with their wigs, praising... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the exceptional quality,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as friendly, helpful,... See more

Service

People report ambiguous experiences with service, with some customers describing outstanding service where... See more

Price

Users describe ambiguous interactions with price, with many customers spending over $1,000 or £900 on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a few bad experiences with wigs over the years I came across lillyshair and im so glad I did. I'm now on my second unit and again I havent been disappointed the wigs are amazing the qua... See more

Rated 5 out of 5 stars

LillysHair was recommended to me by a friend so I made contact via Instagram initially and the email and booked an appointment to try on some wigs. Lilly was lovely and supportive and friendly and too... See more

Rated 5 out of 5 stars

Hi I just received my wig and got to tell you it’s absolutely perfect other than length which I thought I’d have to get cut .im so happy the colour is perfect, I’ve never been so happy with one I wi... See more

Rated 5 out of 5 stars

This wasn’t an easy thing for me to do get a wig but these girls really gave me 5 star treatment and I absolutely love the wig a picked a will most definitely be back for more well worth it amazing th... See more


Company details

  1. Wig Shop

Written by the company

Human hair wig manufacturing company based in Glasgow.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(256)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Lilly’s Hair

I love Lilly’s Hair. It’s my favorite source for human hair wigs. The quality is superb. The shipping is fast and they always smell amazing and look beautiful.

May 12, 2023
Rated 5 out of 5 stars

Lillyshair is the best ⭐️

Lilly’s hair has been a fantastic experience for me. This is now the second time I have been, the second wig I have bought and I wouldn’t go anywhere else.
Lilly and her team made me so relaxed and looked after from start to finish.
I have been receiving treatment for cancer that had made my hair thin and break off and was recommended to go see Lilly.
I bought my first unit Sienna last year, which the team cut coloured and styled for me, and when I needed another I had no hesitation in going back and buying the beautiful Francesca and again they customised to suit me.
The prices and customer service are second to none. Thank you for making me feel better about myself.
I will definitely be back and would recommend Lillyshair to anyone.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

A-mazing

Quick delivery and the hair is amaaaaazing!! I have alopecia and have been wearing cheaper, synthetic wigs and this was my first human hair I've had for a while. Safe to say there's no going back! The hair line is so natural looking - it's brought my confidence back that I lost a long time ago! 100% would recommend!

April 9, 2023
Rated 4 out of 5 stars

Patience sometimes required

**Update- I did finally receive my wig. It was a few shades darker than expected but the density and softness is unparalleled. As stated, these wigs are worth the wait and I’m hopeful they will improve on their communication.

Still haven’t received order or shipping information. Seller said it would ship days ago and now the seller has stopped communicating. I have been a customer for over 3 years, and this has never happened. I will update my review if anything changes. I understand delays, but poor communication is just stressful when it’s a costly purchase.

On another note, the previous wig I ordered was the incorrect density and the knots were not bleached correctly… I’m a loyal customer and I thought it was just a fluke, they gave me a $50 credit which I was happy for but I did NOT even follow up on and I didn’t NOT use towards this purchase because I just wanted this company to succeed and I’m probably just too nice of a person.

Hopefully this is indeed just a holiday issue, and I’ll be back to update the review. It is usually worth the wait, but not poor communication…

April 10, 2023
Unprompted review
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Reply from lillyshair.com

Hi Brittany, unfortunately Easter is a bank holiday in the UK and we have been off since thursday and only resumed work yesterday. Your order was shipped yesterday and you should have received tracking information from DHL. Apologies for the delayed reply but we have backlog of orders and emails due to the holidays! Sincerely Lillys Hair Team

Rated 5 out of 5 stars

Great Quality Hair

The hair arrived fast. It's great quality and looks so natural when on. I have been buying Lilly's hair for a while now and I can say that the hair lasts a long time when well taken care of.

April 1, 2023
Rated 2 out of 5 stars

Order delivery continuously delayed

Order delivery continuously delayed, and I still haven’t received my order.

I purchased this for my holiday and gave myself time incase the colour match wasn’t 100%z.

Disappointed, with the delivery times changing for the 3rd time, hoping I will finally receive it before I leave for holiday!

You should give customers a exact delivery date and time.

I would have been happy to pay express delivery if it was offered.

March 29, 2023
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Reply from lillyshair.com

We are so sorry you experienced this issue. This is not a common occurrence, Due to the Easter bank holidays most couriers were off on holiday. Thank you for feedback.

Lillyhair xx

Rated 4 out of 5 stars

I have bought 1 u-part & 1 front lace…

I have bought 1 u-part & 1 front lace wig there & they are STUNNING!! I am new to wig wearing & have done good amount of research. Thou I didn't find much reviews on them, which made me nervous, I'm glad I bought them! I love there hair quality & fast shipping! Unlike others where the hair quality isn't as good & more popular! Only reason I gave it a 4 instead 5 is the color was a little off but with blondes, it can be difficult to tell online. Still gorgeous color! Will be saving to buy another. Great company!! 🩷💫

May 10, 2022
Unprompted review
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Reply from lillyshair.com

Thank you so much for your feedback. We always try to get the right colour of the product but sometimes it can be hard especially for lighter colour units because of different lighting and screens but we try our best to get as close as possible. Also you can email us a picture and we can colour match for you so we get it perfect.

Thank you
Lillyshair xx

Rated 5 out of 5 stars

Unbelievable

I order the hair and next thing you know it's st my doorstep. I didn't have to wait long at all. It came nicely packaged. I opened it up to be able to place the hair right away. It absolutely beautiful. I highly recommend Lily's hair. The quality of the hair is unbelievable. It looks so real. I never been so happy 😊. I just ordered another and able to customize to my liking. Lilly is so helpful ☺️ and kind. My favorite wig. I will not go anywhere else. Thank you for making me feel so beautiful. Absolutely 💯 love it

March 15, 2023
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Reply from lillyshair.com

Thank you so much for your kind words. We are delighted you love our wigs and they make you feel so good. Hopefully hear from you soon.

Lillyshair team xxx

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer. I have always had amazing experiences with lily’s hair! Shipping is so fast and the quality is amazing. The lace easily melts into my skin and I am very fair toned! The amount of compliments I get daily on my hair just speaks volumes. As someone who has had to wear wigs because of alopecia since h was a teenager I will absolutely say I have yet to find anything comparable or matching of the quality, price and durability of her wigs. THANK YOU!

March 16, 2023
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Reply from lillyshair.com

Amazing. We are so happy that you love. Thank you so much for your lovely feedback and we will look forward to hearing from you again.

Lillyshair team xxx

Rated 5 out of 5 stars

I am big fan of Lillys shair products.

I am big fan of Lillys shair products.

I always order my wigs and wig care products from Lillyshair. Their hair quality is unmatched and the care product works really on the wigs. Hair arrived soft and smooth and is holding up well so far. I will keep buying from this store.

February 28, 2023
Unprompted review
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Reply from lillyshair.com

Thank you so much for your kind words. We are so happy that you love our company. We are exited to see your next unit.

Lillyshair team xx

Rated 5 out of 5 stars

The quality of these units is insane

The quality of these units is insane. After loosing her hair following chemotherapy treatment my daughter never thought she would feel or look like herself again. That’s until today when she put on her Lilly’s hair unit. Her wig was custom made to look like her natural hair prior to treatment and the attention to details is insane. So natural looking and the lace is near invisible. There are not enough words of thanks I can give for giving my daughter her confidence back

March 13, 2023
Unprompted review
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Reply from lillyshair.com

This is amazing. We are delighted that we have made such a difference and gave your daughter her confidence back. she is absolutely beautiful. We hope to here from you again soon.

Thank you
Lillyshair team xx

Rated 5 out of 5 stars

I just LOVE Lilly’s Hair

I just LOVE Lilly’s Hair.
Lilly has been so helpful. I can’t say enough good things about her!
The hair is always amazing quality. The coloring is out of this world. Highly recommend.

February 13, 2023
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Reply from lillyshair.com

Thank you so much for your kind words. We try our best to make every detail so perfect.

Lillyshair team xxx

Rated 4 out of 5 stars

Very good wig

Very good wig. There was a problem with the delivery, but finally everything finished well.

February 26, 2023
lillyshair.com logo

Reply from lillyshair.com

Thank you for feedback.

Lillyshair xxx

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