lillyshair.com Reviews 

256
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the exceptional quality and craftsmanship of the wigs, frequently noting their natural appearance and comfortable fit. People often mention that the wigs look like real hair, boosting their confidence. Reviewers also praise the staff for being friendly, supportive, and helpful, providing excellent service during consultations. However, some customers experienced significant issues with product quality, reporting quick deterioration, shedding, visible wefts, and poor dye jobs. Several also encountered unhelpful staff, poor communication, and a lack of empathy when problems arose. This led some reviewers to feel that the high price did not match the quality or after-sales support, resulting in dissatisfaction with the value.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many expressing delight with their wigs, praising... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the exceptional quality,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as friendly, helpful,... See more

Service

People report ambiguous experiences with service, with some customers describing outstanding service where... See more

Price

Users describe ambiguous interactions with price, with many customers spending over $1,000 or £900 on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having a few bad experiences with wigs over the years I came across lillyshair and im so glad I did. I'm now on my second unit and again I havent been disappointed the wigs are amazing the qua... See more

Rated 5 out of 5 stars

LillysHair was recommended to me by a friend so I made contact via Instagram initially and the email and booked an appointment to try on some wigs. Lilly was lovely and supportive and friendly and too... See more

Rated 5 out of 5 stars

Hi I just received my wig and got to tell you it’s absolutely perfect other than length which I thought I’d have to get cut .im so happy the colour is perfect, I’ve never been so happy with one I wi... See more

Rated 5 out of 5 stars

This wasn’t an easy thing for me to do get a wig but these girls really gave me 5 star treatment and I absolutely love the wig a picked a will most definitely be back for more well worth it amazing th... See more


Company details

  1. Wig Shop

Written by the company

Human hair wig manufacturing company based in Glasgow.


Contact info

3.6

Average

TrustScore 3.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(256)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab service

Really quick at getting back to any questions I had and then when I placed the order delivery was really quick even faster than they said. Great service, thank you.

February 24, 2023
lillyshair.com logo

Reply from lillyshair.com

Thank you Laura, So happy you love your unit.

Lillyshair x

Rated 5 out of 5 stars

AMAZING STAFF AND HAIR!

I was in the store personally, I was treated wonderfully, the girls are incredibly polite and professional, they listen you and give you advice, a paradise for women!!! Hair of the best quality beautiful soft no tangle at all. If Icould give 10 points I would give 10 but Maks is 5 😜😉 High recommended!!!
Thank you again
Monika

March 1, 2023
Unprompted review
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Reply from lillyshair.com

Thank you Monica. It was so nice meeting you and we are so happy we could find you the perfect upart that suited you best. Hope to see you again

Lillyshair x

Rated 5 out of 5 stars

Stunning and worth every penny.

I am absolutely delighted with my new hair,in fact this is Wig number six from Lilly.
I am an experienced and essential wig wearer and have learned the hard way about buying and wearing wigs in the past 17 years….
IE buy cheap buy twice.

Only 2 family members and my best friend know that I wear wigs,as Lilly’s wigs are so realistic looking.
I always buy 180/200 density as my hair was very thick before illness induced hair loss.
I get lots of compliments on my hair which is ( Loxi) Balayage Pink at the moment.
I honestly can’t praise Lilly enough for all of my alternative hair, and I know they will last for years if cared for properly.
I’m currently saving for Loxi in full lace as I like to have 2 lots of alternative hair in the same or very similar styles.
Thank you to all at Lilly’s Hair you are true Masters of your profession.

February 7, 2023
Rated 5 out of 5 stars

Bought one of their first toppers which…

Bought one of their first toppers which they have just started making, a great choice if you don’t want a full wig. My hair is very sparse & thin this is a game changer for me. I’ve tried a topper previous from a well known brand but this was much better quality & a better price. Great service I ordered the wrong one to begin with , sent it back hassle free! Replacement received coloured to my choice. Great quality & great value hair. Will definitely buy from Lilly’s hair again.

February 7, 2023
Unprompted review
Rated 3 out of 5 stars

Beautiful, affordable human hair but cap runs big

After researching and reading several reviews of Lilly’s Hair I decided to buy a 180%, 20” Chanel wig. Most of us know human hair wigs cost a lot more than synthetic wigs, I can honestly say I know why now. I own several synthetic wigs and realized that all the money I was throwing away on them could have been spent on a nice human hair wig. Lilly's Hair is beautiful and soft but does have more flaws than I would expect considering it's 100% human hair. Keep in mind that the cap does run large. I know my normal size but measured again to make sure I ordered the correct size. According to their charts I needed a medium or maybe large. I ordered a medium and it’s really big on me. I have to use the tightest adjustment which makes the wig bulk some in the back. It’s not noticeable to anyone but me so it’s not a big deal but I wish it ran true to size. I also haven’t figured out how to wear a wig cap with it. The cap shows a lot in the front so if anyone has tips I would greatly appreciate it :)
Over all I'm pleased with the wig and may purchase from them again. However I may order a small cap.
UPDATE: After wearing the wig for a month I have noticed several "filler" hairs that look and feel a lot more like synthetic hair than human hair. I have cut several pieces out due to their thick, rough texture.

February 1, 2023
Rated 5 out of 5 stars

Obsessed!

Obsessed with my gorgeous new hair! She came exactly as described, super natural, long but so lightweight, super snug fit that I forgot to put glue on and she stayed put in the wind!
She also arrived within 2 days of purchase compared to some companies which I’ve waited 13 weeks for! I’ve been so impressed with Lilly’s hair and will definitely be ordering again.
Thankyou for making me feel like me again ❤️

February 3, 2023
Unprompted review
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Reply from lillyshair.com

Thank you so much!! We are so happy you feel yourself again thats what we are here for.

Best wishes lillys hair x

Rated 5 out of 5 stars

The quality of the hair is just…

The quality of the hair is just amazing!!! I get compliments all the time! I have ordered many!! I highly recommend them♥️

August 11, 2022
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Reply from lillyshair.com

Love this. We are so happy we could help you. thanks so much for you kind words.

Best wishes lillys hair team xx

Rated 5 out of 5 stars

Best wig I have purchased in 20 years

I am purchasing wigs for 20 years now, cause I suffer from hair loss since I was a child. Tried many different shops already, but lillyshair is the best experience I ever made. Already when choosing the wig to ordering, the delivery was fast (to Germany). From purchase to receiving the wig was less than a week. (Waited for 6 month in other shops). The quality of the wig and the hair is outstanding. Everything is as described (color, cap, bleached knots etc) and the hair itself is soft and excellent quality. Please keep up the good work, I hope you know, that you make ppl like me have a much happier life. I purchased 2 wigs and every one of them is worth every penny.

January 24, 2023
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Reply from lillyshair.com

This means so much! thank you so much for you kind words and we are so happy you love our company.

Best wishes from lillys hair team xx

Rated 5 out of 5 stars

This is my second time purchasing from…

This is my second time purchasing from lillyshair and both times my experience has been phenomenal. The hair is of the best quality of any of my wigs. The price can be intimidating but it is well worth it for the quality and longevity you get.

January 16, 2023
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Reply from lillyshair.com

Thank you so much for you kind words! We are so glad you love our work.

Best wishes from lillys hair xx

Rated 1 out of 5 stars

Have to sue to get refund. You won’t get your item

Never received item and customer service never responds. Having to retain a lawyer to sue and seek legal action. SCAMMERS. BUYER BEWARE. YOU WILL NOT RECEIVE YOUR ITEM!!! Please don’t make the same mistake that I did. They send tracking saying your item was delivered. But I never signed for the package or received a package. Checked all my camera footage. They are complete scammers. If you’ve been scammed by them too, please reach me on my social media and we can provide the legal counsel. I have over 1 million subs so I’m not say to find. Look me up if you’re a victim too. Let’s take these scammers down for good!!!!!

January 23, 2023
Rated 5 out of 5 stars

Great response!

I have received this request for review multiple times and still have not received the product after paying a lot of money for shipping. Poor, poor logistics…. Editing my response! Once Lillyshair saw what occurred, they corrected the issue immediately! Have to say great service and great product! Thank you for being so responsive! ❤️

January 5, 2023
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Reply from lillyshair.com

Hi Lori,

We are sorry to see that you left us a negative review. As previously advised, we have sent out a replcement and the tracking information shows that it's out for delivery today.

If you need further help, please do not hesitate to email help@lillyshair.com.

Kind Regards,
Lillyshair Team

Rated 5 out of 5 stars

AMAZING WIGS

AMAZING WIGS. SO GLAD I PURCHASED

December 5, 2022
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Reply from lillyshair.com

We are delighted you love them. thank you so much for your amazing review.


Best wishes from us all at lillys hair xx

Rated 5 out of 5 stars

Love it!! Perfect wigs!

Love it! Beautiful wigs every time!

January 5, 2023
Unprompted review
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Reply from lillyshair.com

Love this!! thank you so much. We are delighted!


Best wishes from all of us at lillys hair xx


Rated 5 out of 5 stars

I have had my unit from Lillys Hair for…

I have had my unit from Lillys Hair for one year now and I have to say I am very impressed with how the wig has held up. The quality is best by far, looks so natural and the team at Lillys are 10/10.

Would highly recommend!

January 2, 2023
Unprompted review
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Reply from lillyshair.com

Hi Hannah!
Thank you so much for taking the time to leave us this amazing review! We are so pleased that your wig has held up really well. Thank you for the kind words about our customer service, it's greatly appreciated
💕


Thanks,
Lillyshair Team

Rated 5 out of 5 stars

Top notch service

I got my hair and it's very beautiful 😍😍. Exactly what I ordered, the delivery was also fast. Thank you

December 31, 2022
Unprompted review
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Reply from lillyshair.com

Hi Vivian,

Thank you so much for taking the time to leave us this amazing feedback! We are sooo pleased to hear that you are happy with the hair received.
💕


Thanks,
Lillyshair Team

Rated 5 out of 5 stars

I love my wig by Lilly's

I love my wig by Lilly's! It's fabulous hair, soft and luxurious. The wigs always ship SUPER FAST too! And whenever I've had an issue Lilly has been kind in helping me. I will continue to buy from them

December 13, 2022
Unprompted review
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Reply from lillyshair.com

Hi Gina,

Thank you so much for taking the time to leave us this amazing review! We are so pleased that your parcel arrived so promptly during this busy period. We will always be here to help when you need us.

Thanks,
Lillyshair Team

Rated 5 out of 5 stars

Completely Satisfied

I researched a lot of wigs sites and I purchased expensive wigs with very poor quality until I came across Lilys hair wigs. My 13x6 lace frontal wig is 100% pure quality. Fast shipping and beautiful packaging in a lovely black and gold box and of course the fit. The construction, the density, and the added adjustable band is spot on. My wig looks exactly like the picture. There s also Klarna financing if you cannot afford to pay in full at the time of purchase. Cannot wait to order a full lace unit

November 26, 2022
Unprompted review
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Reply from lillyshair.com

Hi Dawn,

Wow, thank you so much, Dawn! It is amazing to hear such fantastic feedback about our wigs - we are thrilled to hear that your parcel arrived quickly during these busy times. We have totally enjoyed making your wig and look forward to creating more amazing units for you in the future.
💕


Thanks,
Lillyshair Team

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