As a landscaping business we have not even bothered going elsewhere for our turf. What keeps us coming back is the great communication, friendly staff and prompt delivery times. Not too mention the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As a landscaping business we have not even bothered going elsewhere for our turf. What keeps us coming back is the great communication, friendly staff and prompt delivery times. Not too mention the... See more
Company replied
Ordering was easy and delivery occurred exactly when advised. Kikuya was in very good condiiton.
I was ordering Sir Buffalo for my front yard. Website made the measurement process very simple and easy. Ordering was quick. All communications were timely by way of text and email. Delivery time was... See more
Company replied
Very Happy Outcome I was very happy about the people i dealt with from the very pleasant and knowable sales/ ordering lady to the happy and considerate delivery driver. Clear messaging and action a... See more
Company replied
Written by the company
Written by the company

PO Box 200, 3775, YARRA GLEN, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Lilydale Instant Lawn
Quality is top notch, as can be judged by the sheer weight of the slabs. They are so thick and healthy that bits of offcut that got tossed to the side on a compressed dirt/gravel driveway actually took and are still green and growing.
Lawn looked fully established in about 10 days, and I’m a complete novice with instant turf.

Reply from Lilydale Instant Lawn
From the ladies politeness in the office to delivery to ease of laying and information given, to 2 weeks and light Moe's,absolutely great product & service, thank u.

Reply from Lilydale Instant Lawn
great product turned up on time and communication was concise

Reply from Lilydale Instant Lawn
Brilliant service from the moment I contacted your office till the time it was delivered. Was kept up to speed through the whole process.
Was extremely impressed.
Thankyou

Reply from Lilydale Instant Lawn

Reply from Lilydale Instant Lawn

Reply from Lilydale Instant Lawn
Really appreciated the assistance in fitting in the turf to the back of the ute, especially when the pallet didn’t completely fit.

Reply from Lilydale Instant Lawn
Service over the phone when booking was great. The lawn is very good quality. Truck driver was easy to deal with. Appreciate the lawn book and the gloves (though they dont fit me). '
I was disappointed with the quantity of fertiliser that we received. For 177m2 we only had a very small bag, approximately 1.5kg. I rang up your office and the office lady said that they measure it out and that would be the amount required. With an area of 177m2 there is no way I could spread that and give each piece enough fertiliser. I had to buy 2 bags from Bunnings which cost me $37.50 each.
I did not say anything because the turf is the best quality I have had. It was my first time buying from Lilydale.
I think, maybe, if the fertiliser is to be used very sparing, you should warn us. I just spread it out over the soil and then found I had run out with 2 thirds remaining to cover.
Once again, I think your turf is great.
Regards,
Briony

Reply from Lilydale Instant Lawn
Great service, easy to book, quality product value for money and kept us informed re delivery times.

Reply from Lilydale Instant Lawn
What a great company. The lady who took my order was wonderfull and the gentleman who delivered my turf was awesome. He answered all my questions and put the turf where l wanted it without me feeling like l was holding him up. The turf l received looked so healthy and such a beautiful deep green. Looks amazing in. So very glad l went through Lilydale instant Lawn. Highly recommend.

Reply from Lilydale Instant Lawn
Very happy with the purchase, I bought tiff tuff. Delivery was accommodating and on time, very happy of the service and the product. Cant speak any more highly of the company they were extremely helpful!!

Reply from Lilydale Instant Lawn
Easy online purchase. Great customer service when we called with questions. Lots of information provided with grass delivery. Purchased the extra pack with fertilisers etc which came with clear instructions.

Reply from Lilydale Instant Lawn
Well organised. Very helpful with advice. A pleasure to deal with.

Reply from Lilydale Instant Lawn
I ordered on the Tuesday & you delivered on the Wednesday in Warragul & before Easter! Delivery was right on time (11.45am)

Reply from Lilydale Instant Lawn

Reply from Lilydale Instant Lawn
Hassle free delivery, excellent ordering process and the turf is great quality. Came with a little care package of fertiliser, gloves and a book with tips and tricks.

Reply from Lilydale Instant Lawn
Absolutely impressed with the quality of Sir Walter Buffalo from Lilydale Instant Lawn. The turf arrived fresh, healthy, and easy to lay. Great customer service, timely delivery, and detailed guidance made the whole process effortless. Highly recommended for anyone looking to transform their lawn!

Reply from Lilydale Instant Lawn
Good quality grass delivered on time and as promised.

Reply from Lilydale Instant Lawn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.