UK phone number for this company unavailable. Their post about being under new ownership is suspect? They don’t reply to emails sent to customer service. Took over 2 weeks to arrive came fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company under new ownership. Not answered email request regarding return of goods as no return slip was inside the parcel received from China. No details how to return goods on their site, only to... See more
I have been a Lily Ella customer some time . Most often I purchased ar Sale Time as though styles great for mature women I think a little overpriced and sizing not consistent- often had to order two... See more
A final joyful sale spending spree, with gifts to store until needed, and some extra Christmas surprises to delight - because we're all getting older, and what's the point in putting beautiful things... See more
Company details
Written by the company
Now under new ownership, we're thrilled to announce the relaunch of Lily Ella, your go-to destination for stylish, elegant women's fashion. Under new ownership, we are excited to bring you a fresh and revitalised shopping experience that celebrates individuality, empowers women, and embraces the latest fashion trends, all while still providing the same level of quality and diversity of styles that you know and love.
Contact info
Unit 33, Bellingham Drive, North Tyne Industrial Estate, Benton, Newcastle upon Tyne , NE12 9SZ, Newcastle, United Kingdom
- 0330 229 4454
- info@lilyellacollection.com
- lilyellacollection.com
2.3
Poor
84 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent quality garment
An excellent quality garment - I am delighted with my purchase. It arrived within a couple of days of placing the order. I look forward to seeing your new stock.
December 5, 2023
Reply from Lily Ella
Dear Linda,
Thank you so much for your wonderful review! We are thrilled to hear that you find your Lily Ella garments to be of excellent quality.
Our team is dedicated to providing swift and efficient service, so we're pleased to know that your order arrived promptly within a couple of days.
We are constantly working to bring new and exciting items to our collection, and we can't wait for you to explore our upcoming stock.
Best regards,
The Lily Ella Team
The speed of delivery was excellent.I…
The speed of delivery was excellent.I have bought from you before and know now to order a smaller size in tops and sweaters.
I was very pleased with my sale bargains the reductions were amazing and the colours are even better than the computer screen showed. Thankyou very much.
December 5, 2023
Reply from Lily Ella
Dear Customer,
Your repeat business means a lot to us, and we appreciate your insight into our current sizing preferences.
It's fantastic that you were pleased with your sale bargains, and we're thrilled to know that our reductions exceeded your expectations. We take great care in representing colors accurately across the site, and we're glad they turned out even better in person than on the computer screen.
Thank you for choosing Lily Ella!
Best regards,
The Lily Ella Team
Well packed & great quality
Well packed, delivered quickly.
Excellent quality as usual.
December 5, 2023
Reply from Lily Ella
Dear Customer,
Thank you for taking the time to share your positive experience with Lily Ella. We're delighted to hear that your order was well packed and delivered quickly, meeting our standards of service.
Maintaining a high standard of quality is paramount to us, and we're pleased that we could meet your expectations once again.
Best regards,
The Lily Ella Team
Lovely jacket.
I bought the wren jacket to match the dress I had bought earlier and I am delighted with the outfit together.
December 5, 2023
Reply from Lily Ella
Dear Customer,
We're thrilled to hear that you found the Wren jacket to be lovely and that it complements the dress you purchased earlier.
If there's anything more we can do for you or if you have any further feedback, please feel free to reach out.
Best regards,
The Lily Ella Team
It arrived as expected.
It arrived as expected.
It looks lovely and it feels nice and warm
December 5, 2023
Reply from Lily Ella
Dear Janet,
Thank you for taking the time to share your feedback on your recent Lily Ella purchase. We're delighted to hear that your order arrived as expected.
Ensuring that our customers receive their orders promptly and that our products meet their expectations is our top priority.
Best Regards,
The Lily Ella Team
Excellent discounted products
Excellent discounted products - some were seconds - ie coat did not have usable pockets and the bag had a strap fixed that was far too long for anyone under 10ft tall! I need to shorten the trousers but fit me nicely apart from the length! The gloves fit my small hands perfectly - lovely and warm!
December 5, 2023
Reply from Lily Ella
Dear Caro,
Thank you for taking the time to share your feedback on your recent Lily Ella purchase. We're thrilled to hear that you found our products to be excellent, especially at discounted prices.
We apologise for any inconvenience caused by the issues you experienced with some of the items. We appreciate your honesty in highlighting specific concerns, such as the coat's pockets, the bag's strap length, and the trousers' length. Your feedback is crucial in helping us improve our products and services.
If you have any further details or if there's anything specific you'd like assistance with regarding the mentioned concerns, please don't hesitate to reach out to our customer service team.
Best Regards,
The Lily Ella Team
The whole transaction has been…
The whole transaction has been excellent and I am delighted with my coat.
December 5, 2023
Reply from Lily Ella
Dear Ann,
Thank you so much for your glowing review. We are thrilled to hear that your entire transaction with Lily Ella has been excellent and that you are delighted with your coat.
If there's anything more we can do for you or if you have any further feedback, please feel free to reach out. Thanks again for choosing Lily Ella!
Best regards,
The Lily Ella Team
Came on time great value for money
December 5, 2023
Reply from Lily Ella
Dear Michael,
Thank you so much for taking the time to share your experience with Lily Ella.
We're delighted to hear that your order arrived on time and that you found our products to be great value for money.
Warm Regards,
The Lily Ella Team
lovely pre christmas bargains
I saw a great sale, thought it was too good to be true but received my parcel a day ahead of schedule . Everything is exactly as in the illustration. I am very pleased especially with everything else being so expensive same quality I have received in full-cost items
December 5, 2023
Reply from Lily Ella
Dear Audrey,
Thank you so much for your wonderful review! We're thrilled to hear that you found some lovely pre-Christmas bargains in our sale. It's our goal to offer quality products at affordable prices, and we're delighted that you were pleasantly surprised by the value.
Receiving your parcel ahead of schedule is fantastic news, and we're glad to have exceeded your expectations in terms of delivery. We take great care in ensuring that our items are accurately represented so it's wonderful to know that everything matched your expectations.
Best regards,
The Lily Ella Team
Reply from Lily Ella
Dear Mrs Berry,
It's wonderful to know that you appreciated the care we put into packaging and presenting our clothes. We believe that the presentation is an integral part of the overall delivery experience, and we are glad it added to your satisfaction.
Your feedback is truly appreciated, and it motivates us to continue delivering the best service possible. If there's anything more we can do for you or if you have any suggestions, please feel free to reach out.
Thanks for choosing Lily Ella.
Best regards,
The Lily Ella Team
Buy one get three free
The query I had about returns was answered via the chat and the order arrived within a couple of days, just in time for the 90th Birthday party I had been invited too! Excellent!
November 28, 2023
Reply from Lily Ella
Dear Mrs Lewis,
Thank you so much for taking the time to share your positive experience with Lily Ella. We're thrilled to hear that our customer support team was able to assist you with your returns query through the chat. It's always our priority to provide timely and helpful assistance to our customers.
We're also delighted to know that your order arrived promptly and that it played a part in celebrating such a special occasion!
Warm regards,
The Lily Ella Team
that it`s difficult to contact you
The delivery arrived on the date predicted.
The contact number on line and a different one on the package are wrong so it is difficult to contact you about one item I wish to return and exchange for another.
The constance dress had a major fault where one panel in the skirt was considerable shorter than the others. Rather than risk sending back and not getting a replacement, I`m having to pay a seamstress to correct the fault
November 29, 2023
Reply from Lily Ella
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for any inconvenience you've experienced in attempting to contact us regarding your recent order. This is likely due to Lily Ella being under new ownership, and as such, some of our packaging may display an old contact number.
We regret to hear about the issues you've encountered regarding the quality concern with the Constance dress too. To address your concerns promptly, we kindly ask that you provide us with your order number and contact details via our chat with us pop up displayed on the Lily Ella homepage, or email us at info@lilyellacollection.com - as these are our fastest routes to the Customer Support team.
Thank you for bringing this to our attention, and we genuinely appreciate your understanding and patience as we work to make this right for you.
Best regards,
The Lily Ella Customer Support Team
I've ordeed a number of items from…
I've ordered a number of items from Lily Ella and have found them to be of good quality and fit. The service is prompt and a telephone enquiry dealt with promptly. And, they have a lot of cotton tops, jumpers and trousers. For someone with a lot of allergies, it's so lovely to have a choice. Well done.
November 28, 2023
Reply from Lily Ella
Dear Maddie,
Thank you so much for taking the time to share your experience with Lily Ella.
We understand the importance of offering a variety of fabric options, especially for individuals with allergies. It's fantastic to know that our range of cotton tops, jumpers, and trousers are a suitable choice for you and we'll keep this in mind when it comes to creating new Lily Ella lines in future.
Your feedback is incredibly valuable to us, and we're grateful for your support.
Warm regards,
The Lily Ella Team
They replaced a jacket I sent back…
They replaced a jacket I sent back because it was too small, sent me a replacement and didn’t charge postage. Beautiful jacket.
November 28, 2023
Reply from Lily Ella
Dear Maureen,
Thank you so much for taking the time to share your positive experience with Lily Ella! We are thrilled to hear that our team could assist you with the replacement of the jacket, and we're delighted that you found it to be a beautiful piece.
We hope the new jacket fits perfectly and becomes a cherished addition to your wardrobe. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing Lily Ella.
Best regards,
The Lily Ella Team
I have been very happy with Lilly Ella…
I have been very happy with Lilly Ella for a few years. They are always helpful and understanding and just make it easy to buy clothes and return them if there is a problem. Refunds are sorted straight away too.
I now have many friends buying from Lilly Ella too.
November 28, 2023
Reply from Lily Ella
Dear Leah,
We are delighted to hear that our team's helpful and understanding nature has made your shopping experience with us easy and enjoyable. Making the process of buying and returning clothes seamless is a priority for us, and we're glad to know that you find it convenient.
Moreover, your recommendation to friends means the world to us. Building a community of satisfied customers is something we strive for.
Thank you for being a part of the Lily Ella community!
Warm regards,
The Lily Ella Team
Excellent quality.The company got back to me although all…
The company got back to me although all the lines were jammed. The parcel was later than promised but the clothes are superb and fit well, excellent quality and value, like the other garments I have purchased in the past. I hope this same quality continues, I shall then go on buying from you. Thanks.
November 28, 2023
Reply from Lily Ella
Dear Isobel,
Thank you so much for taking the time to share your experience with Lily Ella. We greatly appreciate your feedback, and we're thrilled to hear that you found the quality of our clothes to be excellent.
It's heartening to know that despite the delay, you found our garments to be superb, well-fitting, and of excellent quality and value. Your satisfaction is our priority, and we're committed to maintaining the same level of quality that you've come to expect from us.
Rest assured, we're continuously working to enhance our services and product offerings to meet your expectations. If there's anything specific you'd like to share or discuss further, please feel free to reach out.
Best regards,
The Lily Ella Team
Parcel arrived very quickly
Parcel arrived very quickly. Product was a good size and exactly what i expected.
November 29, 2023
Reply from Lily Ella
Thank you for choosing Lily Ella!
Best regards,
The Lily Ella Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.