Lilysflorist Reviews 

Ordered and paid for mums flowers on Saturday. Now it’s Monday night and still no flowers delivered? I received a text Sunday with the following message “br wrote:- Hello, Unfortunately the florist in your delivery area have reached capacity and are now closed for deliveries. Your order will be delivered on the next available delivery date once they reopen and have fresh flowers in stock unless we hear back from you. Our apologies for any inconvenience and disappointment caused”. I replied to the text asking of they can clarify when the flowers would arrive with no answer. Customer Service could be a lot better. I have my fingers crossed that mum will finally get an excellent bunch of flowers delivered tomorrow or I get a 100% refund!! I will keep you all posted😁. GA

This is a scam program. You're shown pretty pictures of the various bouquets, you pay quite a decent amount of money (in my case, $142) and then receive a photo of what your dear recipient received (a cheap $20 supermarket bunch - tasteless and nothing in common to what I ordered). I sent two emails saying that I would like to lodge a complaint and received zero response. Absolutely unhappy and dissatisfied.

Received an email at 8:38pm eastern time stating flowers were delivered. Went outside, nothing. Who the hell do they use for delivery?? Wish I seen the review first. This sucks. Now I have to try and get my money!!

This is a scam, there is no other way to say it. Charged me for a non-delivered birthday bouquet, don't answer the phone, you have to talk with an answering machine, and responded to my contact form a day later with the worst customer service I have ever seen. Moving on with a chargeback.

My card was charged $30 more dollars than what was told to me. When I called they acted like they were going to help me and call me back but never did. They sent an email stating it was nothing they could do.

Very sad to state the premium flowers I ordered were not what was delivered...paid over AU $200 and they refunded me AU $22.00. It was not really about the refund I just wanted what I paid for...shocking what they got away with..do not use this florist...

No delivery. Customer service was no help and I received an email saying package was delivered. It was not delivered. Terrible company and would give them a 0/5 review if I was allowed

The quality of flowers sent to my sister and husband were designed to brighten their day, in this they excelled, according to my sister they were the most beautiful and bright flowers, sadly they are in need of due to rapid terminal cancer

Got a bunch of flowers for my sister which were $95 after 1 days all the roses died, I emailed them and they told me that the flowers were good value for money and told me what flowers I got. No apology or any bit of a refund. So if you’re looking for overpriced flowers that last one day look no further Lilys flowers have got you covered!

The worst company ever.
They deliver flowers a day later then its was ordered.
I paid 112$ For a premium flowers but its came totally different flowers, it’s spoiled person’s birthday.
I am Very disappointed.

I am truly disappointed and frustrated with the abysmal service provided by this company. I recently ordered flowers to be delivered to my grieving mother-in-law in Country Victoria, to offer a small gesture of comfort during her time of mourning. What should have been a thoughtful and heartfelt expression turned into a complete debacle.

After paying a hefty sum of over $110, I received a confirmation email, only to have my hopes dashed within 15 minutes with another email and text message stating that my order had been canceled. While the message promised a full refund, it was cold comfort knowing that it might take several days to appear in my bank account.

Adding insult to injury, there was no explanation provided for this sudden and unexplained cancellation. When I reached out to their customer service for clarification, I was met with a dismissive attitude that further compounded my frustration. Their response lacked any accountability, with a feeble attempt to shift the blame onto banks for their inability to deliver the promised service.

It is utterly disheartening to witness a company so callously handle a situation that involves sentiments as delicate as grief. If they cannot fulfill their commitment to provide a basic service, they should refrain from accepting people's hard-earned money. My experience with this company has been a distressing one, and I strongly caution others against placing their trust in an organization that clearly lacks integrity and empathy.

In my time of attempting to offer comfort and support, this company only added unnecessary stress and disappointment. I sincerely hope that others are spared from such an unprofessional and heartless experience.

Flowers left in hot sun on the front porch by the delivery driver. The dope supervisor yelled at me. My husband paid a fortune for junky roses. This place is a scam not a florist. They pose as a local florist but they are a scamming ,low-end pathetic ripoff. Avoid wasting your hard earned money...go elsewear....

I live in the UK and ordered a 70 dollar Christmas bouquet for my frail aunt who lives in a nursing home. Out of 12 blooms expected only 5 arrived and 2 of these were broken!! I emailed the florist but it was too late to take pictures and she is too frail to do this anyway. They refused to offer any sort of refund or to send another bouquet by way of apology but offered 10% off my next order!!! I certainly won't be doing that and I'm trying to get the money back via the credit card company. I wish I'd checked the reviews first. Please do not use this company....it gives other independent florists a bad name.

This company is about ONE THING, Ripping of ANYONE they CAN. DO NOT, NOT, N O T order from this company, E V E R! ! ! !

Dan/Phila

I ordered a bunch a bunch of carnations and roses, only a quarter of the amount was delivered. I had to write 2 emails back to them top get some sort of refund for the missing flowers, at first they wouldn’t even comment on the photos i sent tham as proof. Very bad!

I wish I had looked for reviews before I ordered. Same experience as everyone else. No delivery. Phone number on website doesn't answer. Now website links to something that says "Demo Store" at the top.
Filed a complaint through Paypal. Probably will end up as an expensive lesson.

Listen to the other reviews. I offered flowers, paid an extra 40 for “premium” and what my wife received was completely different . They delete the comments on social media for a reason. I’m going to have to dispute the charge with my credit card company .

I ordered the flowers online in June. The day they were to be delivered the driver called me and didn't speak English, so she hung up on me. I called back and got hung up on again. The flowers never got delivered, but they updated the site to say they were. I contacted them and spoke with Lara, who assured me that they would refund my money several times, even though she claimed to have computer problems. After dozens of calls and texts between her and Bonnie, who said she was the owner, I still got excuse after excuse and never got my money back. I've been calling them since June and just get ignored. I filed complaints in several federal agencies like BBB and consumer services commission. I will never go away. I'm going to haunt them and hopefully no one ever spends money on their site again.

If I could rate my experience with this company, it would be a zero. I placed an order for delivery on 10/28 at 4am (which should have been seen by opening of business and delivered the same day according to their website) and still have yet to receive my order or refund. I’m so upset because not only was it my moms birthday, she also had heart surgery the next day…I contacted the company and was told that the manager would call me(which never happened). I wish I would’ve read the reviews before losing my money… NEVER AGAIN…

Ordered flowers for my daughter coming home from the hospital with my first grand child. They never showed up that day. I called. No one called me back. The next day I sent an email ….finally hours later I get a call saying they can reimburse me or maybe deliver them today or maybe tomorrow. They would not even confirm a delivery day. They do not take care of their clients. I’m going Back to 1800flowers. When they mess up it’s a big deal They send you multiple arrangements. I wish I would have checked all the negative reviews before trying some one new.