My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
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Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I lo... See more
Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open. Good value for money, especially when there is a money off deal.... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
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My dog loves the treats
My dog loves the treats. Some great offers. Very prompt delivery. Well packaged. Cannot fault.
June 16, 2026
Great bedtime biscuits and other…
Great bedtime biscuits and other treats, my dog loves them all.
June 16, 2026
Thankyou my dogs love your food
Thankyou my dogs love your food! And it was a quick delivery !!!!!
June 16, 2026
Quality products.
Quality products.
Good discount offers .
Good communication , delivered on time as stated and quickly.
Thank you 🤩
June 16, 2026
My dog loves Lillys Kitchens dog food
My dog loves Lillys Kitchens dry dog food. Good quality ingredients and gentle on his stomach.
June 16, 2026
Recommend Lily’s Kitchen - Always easy to place an order
Always easy to place an order, very quick delivery & exceptional products that Roczen enjoys.
June 16, 2026
Great product
Great product , I am a regular returning customer , door to door delivery which is so Convenient, and quick delivery too . Very happy, my dog is too .
June 16, 2026
I got what I ordered and my dog is…
I got what I ordered and my dog is delighted with it
June 15, 2026
My cats love Lily's wet food taste
My cats love Lily's wet food taste - pate and chunks with gravy. I love quality ingredients, affordable price and subscription system.
May 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still ripping off subscription customers
I have now cancelled my Lily's Kitchen subscription once and for all.
I had been a loyal subscriber to their canned wet Dog food and Salmon Chew Sticks for many years and used to receive emails from them, letting me know if there was an onsite promotion for 25% or 30% off and telling me when to place my subscription order to benefit from the discount, because it was more than the discount offered to subscribers.
Since they migrated to their new ecommerce platform, however, I haven't received any such emails and the first I know about a discount is if I see it advertised on one of their Facebook ads.
There now seems to almost perpetually be a 30% discount on all purchases made directly from the website, but the discount is via a discount code, so isn't automatically applied to subscription orders placed during the promotional period like it used to be. So basically, if you have a subscription and don't know about the promotion, you'll pay 15% more for your order than someone buying directly from the website on exactly the same day.
At first I thought it might be an oversight or a glitch in their new system but I have told them repeatedly about it and nothing has changed. They just say how sorry they are to learn how frustrating the timing of the discount feels and that they completely understand why this would be disappointing... But don't do anything about it.
I guess it was only to be expected when they were taken over by Nestle, as they're no longer a family run business that care about customer service, but just want to attract new customers, at the expense of their loyal subscribers, who are literally subsidising the discount enjoyed by everyone else.
I already cancelled my subscription for their wet food because I found a much cheaper alternative with 70% meat (and a great subscription reward programme) and I've now cancelled the Salmon Sticks and will probably look to get them somewhere too.
Lily's Kitchen have just lost a customer and a former advocate of their products
June 27, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave this feedback. I'm very sorry to hear of your disappointment with our current subscription service.
Since 2020 we have had Nestlé Purina as our parent company, however I'd like to reassure you our team continues to work independently, managing all aspects of the brand, from creating our recipes to developing the promotions we launch.
Since we updated our website last year, our subscription service has slightly changed, and we no longer apply our site wide promotions to subscription orders. However, we increased our subscription offer from 5% to 20%, as we wanted to value our loyal customers.
Although we do offer promotions throughout the year, these aren't guaranteed. For customers looking for consistent savings, our Subscription option provides a guaranteed 20% discount on every order. To take advantage of our site wide promotions we would kindly suggest placing a one time order with our promotions and skipping your subscription order.
I really appreciate your feedback regarding the promotion emails and I will make sure to raise it with the relevant teams for you.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Fab Veggie offerings 🥕🥦
It’s so great to find some excellent vegetarian foods for our 5 month old veggie puppy. It’s reassuring to know, that we’re feeding him quality ingredients, which he’s thoroughly enjoying. Thank you 🐶💙
June 15, 2026
Super fast delivery and fair price
Super fast delivery and fair price. My dog loves treats from Lily’s Kitchen.
June 15, 2026
Great service good food
We have four kitties that have individual tastes but thankfully they all agree on the Lily’s Kitchen gravy multipack! Has lumps but can easily be mashed for the ones that don’t have many teeth. Good ingredients so I know they are getting good food. Buying direct from Lily’s means I can buy in larger box sizes and available as subscription gives a discount and I don’t have to remember to order each month. Great delivery service very prompt.
June 15, 2026
Good but expensive
Very good dog food for a now and again treat but far too expensive for everyday feeding.
June 15, 2026
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