My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
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Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I lo... See more
Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open. Good value for money, especially when there is a money off deal.... See more
Company details
About Lily's Kitchen
Written by the company
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
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Absolute waste of money
Absolute waste of money. My cats used to love this but since it was acquired by nestle the formula has changed, even i can tell it looks/ smells very different, not appealing at all. Complete waste of money.

Reply from Lily's Kitchen
Great discount offer and fast delivery.
Easy to order and fast delivery
Excellent service and excellent product…
Excellent service and excellent product for our huge puppy. Would like more discounts as we spend a lot of money with them
My elderly cat loves the pate.
I have ordered several times from this company, always prompt delivery and items well packaged. My elderly cat loves the chicken and cod pate. It was on offer so stocked up.
Smooth pate for mature cats (tiny bones irritate bad teeth)
I bought Lilly's kitchen smooth pate for mature cats (chicken & chicken with cod trays) pack of 8 from pets at home. My cat has dental issues. I bought this food so that it's easier for her to eat. Instead, the pate had so much small bones, these easily irritated my cats teeth and after few bites she left it. I tried to put some water to make it easier for her, instead the water exposed more bones in this. Please note- if your cat has dental issues, this pate is not smooth at all for them as it will severely irritate their teeth. She instantly tries to groom aggressively around her mouth after eating this pate. Please improve the recipe, and know that mature cats are prone to have progressed dental issues and please remove the ingredients (like bones that can feel like needle) in their sensitive teeth.

Reply from Lily's Kitchen
Dogs’ Delight
You make delicious & appetising food that my dog loves. Not to mention the healthy treats, biscuits etc! Delivery is always quick & easy, what’s not to like?
Good high quality protein food for cats
I buy Lily’s Kitchen cat food for my diabetic cat boy.
Apart from one time where someone at the warehouse mocked up my order, everything is spot on 99% at a time.
They use DPD as delivery service and where I live DPD are also very good.
Their pate selection is really good, no idea if it tastes good but my boy is eating it every day so it must be good.
Our dog hasn't left a meal since giving…
Our dog hasn't left a meal since giving him Lily's kitchen meals. Plus you get super quick delivery.
Plenty of choice and deals
Excellent product and delivered in a…
Excellent product and delivered in a timely fashion
My cat loves the pate but didnt get on…
My cat loves the pate but didnt get on with the turkey and trout biscuits. Won't be buying them again

Reply from Lily's Kitchen
Great products and delivery and more…
Great products and delivery and more importantly Alf loves it!
Always high quality ingredients
Always high quality ingredients. Fast delivery times. Easy to use website
My kitten will only eat your chicken…
My kitten will only eat your chicken pate, he's a happy purry little soul which makes me happy 💜🐾🐾💜
Very good quality dog food
Very good quality dog food. My 2 cocker spaniels have had Lilys Kitchen food for around 11 years and live very well on it. I would not change.
Lily’s Kitchen
High quality food, reasonably priced and the website is very easy to navigate. My order arrived well packaged and customer service is excellent. A*
Prompt delivery and goo communication…
Prompt delivery and goo communication re time of delivery
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