My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
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Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I lo... See more
Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open. Good value for money, especially when there is a money off deal.... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
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Prompt delivery and goo communication…
Prompt delivery and goo communication re time of delivery
June 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality of Senior Trays poor.
Quality of Senior Trays poor.
I’ve been buying Lily’s Kitchen Senior wet food trays for my older dog, and the quality is noticibly poor fpr a premium brand. Recent batches have contained large cylinders of hard fat, rubbery jelly pieces, and gritty, crumbly meat that looks nothing like the usual texture
This is not the first time i have had this problem and lilys kitchen assured me of quality .I’ve had to pick out strange solid pieces from the food, and my dog has started refusing parts of it. For a premium brand, this is disappointing especially for senior dogs who need consistent, gentle nutrition.I’ve contacted customer service, but I’m leaving this review so other owners know the quality seems to have changed. I hope Lily’s Kitchen investigates the batch issues properly because this isn’t what I expect from a brand at this price point and to be quite honest this is not how i want to feed a sick small dog.
I woukd post pictures but i dont think trust pilot has that facility here
***
In respomse to your reply on Trustpilot@lilys kitchen Thank you for responding here. I contacted you by email before leaving this review and didn’t receive any reply just a ticket number its been a week.
You also didn’t request the batch number, which is essential for investigating a quality issue in senior dog food. I have it ready to provide, but I need someone to reply to my original message directly.Please follow up via email so this can be resolved properly i think people ought to know about the slop your serving dogs in fancy brand packaging at a premium cost that adveryises nutricion fruit and vegetables and my dog also had loose stools after eating it.
June 30, 2026
Unprompted review
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. I’m sorry your experience with our recipes and for any disappointment caused. I would like to reassure you that we do take all reports of this nature seriously.
We appreciate you reaching out to our customer care team. As long as you have received an automatic ticket number someone should be in touch regarding this enquiry shortly, if they haven’t done so already. You are also welcome to call our customer care line on 0207 433 1863, our team are always happy to help.
Fantastic Pet food and customer service
I order from Lilys on a very regular basis and the service, discounts and cat food recivied is always tip top! Only ever had one issue with an order with product missing and customer service sorted the issue on the phone with me in less than 5 minutes! Will always recommend to my friends.
June 30, 2026
Unprompted review
Product well packaged
Product well packaged. My dog loves the product. Good app and I like the fact that you tell me when its due and give me the option to delay or cancel if needed.
May 1, 2026
Fantastic service easy to order and…
Fantastic service easy to order and always deliverd early
February 24, 2026
Ordering was easy and a large selection…
Ordering was easy and a large selection to choose from. Nice to have decent discounts as well. Once ordered numerous updates kept me fully informed. Delivery was within time and arrived in very good condition. All in all I’m very pleased with this company and the food is first rate. My dog absolutely
loves it especially Wild Campfire Stew.
June 4, 2026
Items well packaged
Items well packaged, despatched immediately and delivered promptly - thank you
June 2, 2026
Normally trust Lilys Kitchen but tried…
Normally trust Lilys Kitchen but tried the new special recipe for dogs and mine wouldn't touch them....ker-ching down the drain 😡
May 27, 2026
Reply from Lily's Kitchen
Hi there, thank you for taking the time to leave us this feedback. I'm sorry that your little ones aren't enjoying this new recipe.
As this is your little ones' first time trying this recipe, a slow and gradual transition is recommended, as it can help avoid upset tummy and help them get used to the new flavours and smells. With our recipes, we recommend introducing new flavours gradually over the course of about a week.
A good starting point is around 4/5 of your current food mixed with 1/5 of the new recipe, increasing the amount slowly each day. For dogs who are more sensitive, an even slower transition can be helpful.
However, if this wasn’t the first time trying this new flavour or you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to look into this for you.
This food is of excellent quality and…
This food is of excellent quality and my dogs love it . Very well packaged and great delivery times
May 27, 2026
Your dog food contains offal which wild…
Your dog food contains offal which wild carnivores eat first. Sadly we lost our giant schnauzer Gus at thirteen years in February this year, as a younger dog his bowels suffered terribly until we switched to lilys whereby his stomach recovered and he lived to see out his days with a good substantial age for a large dog. We have since taken on a puppy giant schnauzer who is fed on your puppy diet.
June 5, 2026
Easy ordering and quick delivery
June 4, 2026
Great
Great! Helpful and very kind and understanding customer service and all round high standard of service and communication. Great products, animal friendly principles and just great.
March 17, 2026
Yummy for the puggies
Have used Lilly’s kitchen for years! The dogs absolutely love the food and they have so many great flavours. Now that one of my dogs is allergic to chicken I wish they’d release more with novel proteins, but I did email them about it and they said they’d think about it!
April 22, 2026
Lilys Kitchen is a very good company.
Lilys Kitchen is a very good company.
Have been using them for years.
Easy to order, fast delivery and excellent customer service.
Their food is of good quality and was recommend by my Vet for my 2 elderly cats.
March 23, 2026
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