Lindt Chocolate UK Reviews 5,656

Great product, shame it’s not available in the shops.
Quick delivery all packaged safely.

I’m not sure if the chocolates have arrived as I’ve had no response from the
person who should of received them .

Received correct order, within time stated. Quality excellent.

The company had an easy ordering site where a huge selection was offered. The selection was made and quickly packaged and delivered as promised. A great service and I will use again.

Order was vey fast exactly what I ordered and great packaging

Packaging shocking !! It was for a birthday gift. Won't be gifting it now !

The order was incomplete, items were missing from a pick and mix box, discount offered was laughable.

Website clear and easy to navigate. It made selection of goods simple and quick. Delivery of parcel was swift and on time plus I was able to track parcel if needed. My parcel was well packed so no damage to my chocolate. Will order again as service was superb very happy my experience

Quick and convenient. The pick and mix allows you to try different flavours

Lovely chocolate but normal price is too expensive,
Ordered online to get special offer ,great price but terrible website.
Packaging and delivery were excellent.

Good value, well packaged, quick delivery and good reward scheme

Timely delivery & Fresh delicious chocolates!!!

This selection of chocolates was exactly what I was looking for! Excellent quality and loved by all the family

Everything was great, but the greeting card was missing.

Great products, received everything and it was perfectly packed, with lots of care and attention, with lots of wrapping so they didn't break.

I received my order on the day stated and am satisfied with the contents.

It was good to have such an extensive choice and could also choose how many of each.The service was second to none and indeed I received my order a day earlier.

Great Chocolate at a reasonable price. Very well packaged

Very disappointed with the customer service from Lindt Online.

I ordered three gift sets for family members, each containing mixed boxes of Lindor chocolates along with smaller additional items. Unfortunately, it turned out that only the main Lindor boxes were delivered, while all of the smaller items were missing.

What made this worse was that I only discovered the issue by chance after asking my family members how they liked the additional items, because they had never received them.

When I contacted customer service, instead of resolving the issue quickly, I was asked to provide “photo proof” that the missing items had not arrived, which felt unreasonable and impossible to provide. We were also asked to share photos of the packaging, despite the fact that most of it had already been thrown away or would have required family members to retrieve it from recycling bins just to support the claim.

After I explained how disappointing and impractical this process was, I was then told that the warehouse could check whether the items had been packed. This left me confused as to why this was not proposed from the start instead of placing the burden entirely on the customer. I was later informed that, according to the warehouse check, the items had been packed, which ultimately left me feeling as though we were being treated as untruthful rather than as valued customers reporting a genuine issue.

What is especially frustrating is that when you are sending gifts directly to family or friends, this process effectively means you have to ask recipients to carefully check and inventory everything they received and keep all packaging just in case something is missing. That completely takes away from the experience and convenience of sending a gift in the first place.

For a premium brand like Lindt, I expected far better customer care and a more customer-focused approach to resolving mistakes. The products themselves are lovely, but the online ordering experience and after-sales support were extremely disappointing.

Unfortunately I don't have a Lindt store within 160 miles of home so I use the online service to get my fix of the Lindt pick and mix. Definitely recommend the Giandujotto Hazelnut chocolates which melts in your mouth. Great to get options of Lindor that would not be available to me locally.

Clear notification of items being dispatched with tracking details provided.