Lindt Chocolate UK Reviews 5,656

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the chocolates as delicious and the best they've ever had, with a wide variety of flavors and choices available. The delivery service is frequently highlighted for being prompt, well-packaged, and arriving in great condition, ensuring the contents are protected during transit. However, some people mentioned issues with the online ordering system, finding it confusing or experiencing problems with missing items, incorrect orders, or damaged products upon arrival. There were also instances where customers paid extra for faster delivery but did not receive the expedited service, leading to dissatisfaction with the overall service experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the immense choices, beautiful... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as "superb,"... See more

Order

People report ambiguous experiences with order, with many finding the online ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, superb, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.

Company replied

Rated 5 out of 5 stars

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more

Rated 5 out of 5 stars

Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!

Company replied

Rated 5 out of 5 stars

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 4 out of 5 stars

Pick and mix box selection

I ordered the smallest pick and mix box (3 actually) but was disappointed that the selection was for 4 each of the flavours and couldn't select individual ones, and therefore could only have 3 different flavours. However, ordering was easy and delivery a few days later.

May 19, 2026
Rated 5 out of 5 stars

Great gift.

Ordering online was easy, as was the assortment of flavours. The choice of packaging, quantity and delicious fillings gave the opportunity to chop and change prior to my final selection. Delivery incurred a small fee, although over £50 is free. My order was delivered quickly and safely and was beautifully packaged. It was a surprise present for friends, who were thrilled to receive such a mouthwatering selection. I look forward to ordering another gift, as this was so well received. Many thanks, Lindt!

May 23, 2026
Rated 5 out of 5 stars

My favourite naughty treat

As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the tiramisu and champagne which are loaded with alcohol flavour. Superb.
Ordering was easy, delivery on time and very well packaged

May 19, 2026
Rated 5 out of 5 stars

Naughty but so nice!

L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Order system (a recent first) very confusing! Conclusion: To continue enjoying just the chocolates!

May 22, 2026
Rated 5 out of 5 stars

Decadent and indulgent


I like the chocolate its tasty 😋 and they delivered it quickly as they can

May 22, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your positive feedback and are delighted that you enjoyed our tasty chocolate and quick delivery.

Rated 5 out of 5 stars

Easily navigated website

Easily navigated website, swift dispatch and delivery. Competitive pricing

May 22, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you found our website easy to use and appreciate the quick delivery and pricing.

Rated 5 out of 5 stars

Favourite chocolates

Delicious chocolates! It was delivered really fast. Highly recommended!

May 18, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you enjoyed our delicious chocolates and fast delivery! Thank you for your kind words.

Rated 5 out of 5 stars

The box was clean and sealed

The box was clean and sealed, it was heavy. The contents were/are in great condition, and wrapped well to protect them in transit. The delivery driver was smiling as she passed me the big heavy box. Nice work with the delivery.

May 21, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so glad to hear your order arrived safely and in excellent condition. It's wonderful to know our delivery team provided such a positive experience! Thank you for your kind words.

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