Lovely chocolate but normal price is too expensive, Ordered online to get special offer ,great price but terrible website. Packaging and delivery were excellent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As someone who buys 200g boxes of single flavour Lindt balls I decided to try a mix and match tin as retirement present to myself. The choices are immense and the flavours beautiful, especially the t... See more
Well packaged absolutely delicious products from my favourite chocolate makers I bought a selection of items for gifts but mainly for me The Sakura chocolates are wonderful… I got 3 boxes!
Company replied
L-o-v-e Lindt Chocolates. Without hesitation, I would say that they are my favourites for both, myself and to offer as an extended 'thank-you'. However, as a senior citizen, I found their On-line Or... See more
Company details
Written by the company
Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.
Contact info
London, United Kingdom
- lindt.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the amazing chocolate for…
Thank you for the amazing chocolate for my team, quick delivery
March 17, 2026
Reply from Lindt Chocolate UK
We appreciate your positive feedback and are glad your team enjoyed our chocolate and quick delivery.
It was easy to navigate the order and…
It was easy to navigate the order and choose the favourite Lindt chocolate s the family enjoys. Delivery was great as well as up to date communication
Will definitely use again.
May 11, 2026
Reply from Lindt Chocolate UK
We are delighted to hear you found our ordering process easy and enjoyed the communication. We appreciate your kind words.
high quality product delivery quickly…
high quality product delivery quickly in good condition.
May 11, 2026
Reply from Lindt Chocolate UK
We appreciate your positive feedback. We are glad our product arrived quickly and in excellent condition.
Already ordered a few times
Already ordered a few times. What’s not to love.
My only point would be how much packing is sent, it’s recyclable so no big issue but seems somewhat excessive, for the bunnies I understand but the bars, I don’t think they need it.
April 24, 2026
Reply from Lindt Chocolate UK
We're so glad you're enjoying our products! We appreciate your feedback regarding the packaging and are always looking for ways to improve our sustainability efforts.
Excellent Quality and service!
Very fast delivery,
Excellent packaging and even better Chocolate.
Tried the new strawberry matcha bar and the new hazelnut milk chocolate bar - both delicious but the hazelnut was our favourite.
The rest of my order is for birthday presents.
May 11, 2026
Reply from Lindt Chocolate UK
We're so happy you enjoyed our chocolates, especially the hazelnut bar! We appreciate your kind words about our delivery and packaging. We hope your friends love their birthday gifts too!
4 stars as only 80% of the order…
4 stars as only 80% of the order arrived. Took a week and multiple emails back and forth to customer services, to be given a refund. Annoyingly it was down to me to provide evidence the products weren’t dispatched.
May 3, 2026
Reply from Lindt Chocolate UK
We appreciate you sharing your experience regarding the incomplete order and the refund process. We are truly sorry for the inconvenience and the time it took to resolve this. We are reviewing our dispatch and customer service procedures to prevent similar issues.
Cravings satisfied
I was craving giandujotto and didn't want to travel all the way to town for it. Bought myself some - fast delivery!
April 15, 2026
Reply from Lindt Chocolate UK
We're so glad we could deliver your giandujotto quickly! We appreciate your kind words and positive feedback.
Delivered within a week
I ordered on a Sunday, I received an email the same day to advise my order had been packed, the next contact would be when the courier picked up the parcel which should be the next working day. The next contact I had was Thursday to advise delivery would be the next day. So discrepancies in delivery timescales. My package arrived on the Friday very well wrapped in a large parcel. Upon unraveling each pack of chocolates I discovered that one box had been bashed/dented badly. I have taken photos and will be happy to pass them onto the company. I opened the pack and the chocolates seem unharmed. This damage must have occurred before they were packed and left the factory which is disappointing as it shows a lack of care and if I had been picking the product myself I would not have chosen a bashed in box in case the contents were damaged. So hence a score of 3 out of 5.
May 10, 2026
Reply from Lindt Chocolate UK
Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK
Reply from Lindt Chocolate UK
We appreciate your positive feedback and are so glad you enjoyed our chocolate.
Excellent Service Altogether
A lovely selection of flavours well packaged and delivered promptly. Some for us and some to share.
May 10, 2026
Reply from Lindt Chocolate UK
We're so glad you enjoyed our selection of flavors and prompt delivery. We appreciate your kind words!
Delicious chocolates and excellent service
Delicious chocolates, quick delivery, and everything arrived perfectly packed. The quality was excellent and the whole order felt very carefully handled. Really pleased with the service:)
May 5, 2026
Reply from Lindt Chocolate UK
We're so happy to hear you enjoyed our delicious chocolates and that your order arrived quickly and perfectly packed. We appreciate your kind words about our service!
Excellent delivery and packaging
Excellent delivery and packaging. Chocolate is good as well 😋
Much cheaper than buying from a supermarket as long as you exceed the £50 order for free delivery.
May 9, 2026
Reply from Lindt Chocolate UK
We are so pleased to hear you enjoyed our chocolate and found our delivery and packaging excellent! Thank you for your kind words.
Sale savings
Took advantage of savings for sale items. Pleased with value and speed of delivery.
May 9, 2026
Reply from Lindt Chocolate UK
We're so glad you found great value and appreciated our quick delivery! Thank you.
Reply from Lindt Chocolate UK
We're so glad you enjoyed our chocolate and found the ordering process easy! Thanks for your kind words.
excellent wrapping
May 8, 2026
Reply from Lindt Chocolate UK
We're so glad you enjoyed our chocolate! Thanks for your kind words.
Reply from Lindt Chocolate UK
We appreciate your positive feedback! We are glad you enjoyed our chocolates and the mix-and-match option.
Always excellent service and good…
Always excellent service and good choice of products.
November 22, 2025
Reply from Lindt Chocolate UK
We appreciate your kind words about our service and product selection.
Delivery arrived amazingly packed
Delivery arrived amazingly packed ! I was so happy. Love it. Recomend it 100%
May 8, 2026
Reply from Lindt Chocolate UK
We're so happy your delivery arrived amazingly packed and that you love it! We appreciate your recommendation.
Awful service
I ordered some chocolate from their sale and got an email saying that it was being packaged. Then nothing happened. I chased and then chased again and was given a refund without an explanation. In these days of everything being monitored by technology.. I struggle to see how they didn’t dispatch my order then didn’t know they hadn’t dispatched it until enquired.
So very poor service from Lindt, and I have to wait 7-9 days for my refund.
Great chocolate, awful service.
May 3, 2026
Reply from Lindt Chocolate UK
We sincerely apologize for the issues you experienced with your recent order and the subsequent refund process. We understand your frustration with the lack of communication and the delay in receiving your refund. We are actively reviewing our internal processes to prevent similar occurrences and appreciate you bringing this to our attention.
Amazing quality
Amazing quality. Consistent taste. Not a first, or second, or third time buyer. Beautiful tin provided with my order.
May 5, 2026
Reply from Lindt Chocolate UK
We are so pleased to hear you consistently enjoy the quality and taste of our product, and appreciate your continued loyalty!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.